In ups.com,
DW typed:
Can you open Word?

Yes, wprd opens fine.

Had you already configured a mail profile in Outlook, and did it
ever work?

Yes, it worked fine up to Saturday, when my computer became infected
with Virus Burst software and other sypyware. I disinfected the
computer, and this problem appears to be the only issue.

Check your workstation's event logs.

What am I looking for?

Errors!