Microsoft Outlook email - Cannot install COM add in

How is the addin installed, for current user or for all users? If it's
installed for current user it's a client addin and will be registered in
HKCU in the registry. If it's for all users it's an admin addin and won't
show up in the COM Add-Ins dialog (to prevent users from disabling it). In
that case it's registered in HKLM.

Check the registry in both hives under
\Software\Microsoft\Office\Outlook\Addins. Look for the addin and in that
registration look for the LoadBehavior value. To load when Outlook starts
the value must be 3 and not 2. A value of 2 means disabled (load on demand
and not load on startup).

See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm

"Chubbly Geezer" wrote in message
...
Hope someone can help.

We have Windows Terminal Server 2008 installed.

I have copied a DLL to the Terminal Server and registered the DLL.

I want to use that DLL as an Outlook COM Add-In. It provides a link
between
Outlook and another program (Goldmine).

Within Outlook I navigate to Tools-Options-Other-Advanced Options-Com
Add-Ins

I find and select the DLL in question but it does not however show in the
list of "Add-Ins available".

I have done this exact thing previously and the link worked fine. However
an upgrade of Goldmine has broken the link. I'm wondering if there is
maybe
a rights issue I'm missing somewhere.

I am logged on as a Domain Admin with full rights and have set Terminal
Server to Install
Mode but still no joy.

thx