Tracking
 

Our company, 750+ users, are new to Outlook and VERY frustrated especially
with the tracking options and appointments. I've searched to get some
explanation as to what each of these features mean under this dialog box such
as "process requests and responses upon arrival" - what type of requests,
what type of responses? Message, appointments, tasks. What?? Process receipts
upon arrival - what receipts; mail, appointment? Clarification would be
wonderful.

The tracking options feature only seems to frustrate senders of messages
since it only works if the message receipient has enabled their account to
respond. Is this correct?

--
Snookie

Tracking
 

new to Outlook....
what did you have before. I have some experience with helping people train
staff after migrating and could have a few clues to help you with their
frustrations.


Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

"I not only use all the brains I have, but all I can borrow." (Woodrow
Wilson)
"Snookie1950" wrote in message
...
Our company, 750+ users, are new to Outlook and VERY frustrated especially
with the tracking options and appointments. I've searched to get some
explanation as to what each of these features mean under this dialog box
such
as "process requests and responses upon arrival" - what type of requests,
what type of responses? Message, appointments, tasks. What?? Process
receipts
upon arrival - what receipts; mail, appointment? Clarification would be
wonderful.

The tracking options feature only seems to frustrate senders of messages
since it only works if the message receipient has enabled their account to
respond. Is this correct?

--
Snookie

Tracking
 

Hi Judy,

We used GroupWise for 7 years - last version of 6.5 Any help would be
appreciated!
--
Snookie


"Judy Gleeson (MVP Outlook)" wrote:

new to Outlook....
what did you have before. I have some experience with helping people train
staff after migrating and could have a few clues to help you with their
frustrations.


Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

"I not only use all the brains I have, but all I can borrow." (Woodrow
Wilson)
"Snookie1950" wrote in message
...
Our company, 750+ users, are new to Outlook and VERY frustrated especially
with the tracking options and appointments. I've searched to get some
explanation as to what each of these features mean under this dialog box
such
as "process requests and responses upon arrival" - what type of requests,
what type of responses? Message, appointments, tasks. What?? Process
receipts
upon arrival - what receipts; mail, appointment? Clarification would be
wonderful.

The tracking options feature only seems to frustrate senders of messages
since it only works if the message receipient has enabled their account to
respond. Is this correct?

--
Snookie

Tracking
 

GroupWise provided users with a lot of information about internal
recipients' behaviour - they could see by looking at the email in their
Inbox whether it had been read yet. The icon changed to show status. This
is not possible so easily in Outlook - they are required to set a Read or
Delivery Receipt and yes, the recipient can then decide whether they send
one back or not.

Receipts are Read and Delivery Receipts.

Show them how to convert an email to a Task in Outlook as many would have
used that function in GroupWise - Right mouse drag email to Tasks folder and
select Move here as Task with Attachment.

Tell them to right mouse click everywhere! And also to drag and drop.

Show them that presence is available for Contacts by Right clicking email
addresses in open emails.

Outlook has so many more functions that GroupWise - get them positive about
it and they'll stop whining about what works differently!

I hope this helps you at least a little bit!

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

Knowledge is of two kinds. We know a subject ourselves, or we know where we
can find information on it.
Samuel Johnson (1709 - 1784), quoted in Boswell's Life of Johnson
"Snookie1950" wrote in message
...
Hi Judy,

We used GroupWise for 7 years - last version of 6.5 Any help would be
appreciated!
--
Snookie


"Judy Gleeson (MVP Outlook)" wrote:

new to Outlook....
what did you have before. I have some experience with helping people
train
staff after migrating and could have a few clues to help you with their
frustrations.


Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

"I not only use all the brains I have, but all I can borrow." (Woodrow
Wilson)
"Snookie1950" wrote in message
...
Our company, 750+ users, are new to Outlook and VERY frustrated
especially
with the tracking options and appointments. I've searched to get some
explanation as to what each of these features mean under this dialog
box
such
as "process requests and responses upon arrival" - what type of
requests,
what type of responses? Message, appointments, tasks. What?? Process
receipts
upon arrival - what receipts; mail, appointment? Clarification would be
wonderful.

The tracking options feature only seems to frustrate senders of
messages
since it only works if the message receipient has enabled their account
to
respond. Is this correct?

--
Snookie