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Duplicate eMails sent
This is a very odd problem. I have one user (only one!) whose eMails are
sent twice, but only those eMails that are sent from another application (e.g., File | Send from Word, etc.). If the eMail is sent directly from OE, only one message goes. The Sent Items folder shows only one message sent. But the eMail server log shows two messages sent! There is nothing unusual about this user's environment - we are all using XP SP3, with the same antivirus application. I enabled the Mail log. Here is the latest transaction that doubled from that log: Outlook Express 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) SMTP Log started at 06/18/2010 14:22:04 SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:04 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:05 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [tx] .. SMTP: 14:22:05 [tx] .. SMTP: 14:22:05 [rx] 250 OK S1207DC SMTP: 14:22:05 [tx] QUIT SMTP: 14:22:05 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel SMTP: 14:22:06 [rx] 250 OK S1207DD SMTP: 14:22:06 [tx] QUIT SMTP: 14:22:06 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel -- |
Duplicate eMails sent
The Sent Items folder shows only one message sent.
Then the problem lies somewhere outside of OE. Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm Disable email scanning by your anti-virus application. It provides no additional protection, it may be causing the problem, and even Symantec says it's not necessary: QP Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /QP http://service1.symantec.com/SUPPORT...02111812533106 Ron Hinds wrote: This is a very odd problem. I have one user (only one!) whose eMails are sent twice, but only those eMails that are sent from another application (e.g., File | Send from Word, etc.). If the eMail is sent directly from OE, only one message goes. The Sent Items folder shows only one message sent. But the eMail server log shows two messages sent! There is nothing unusual about this user's environment - we are all using XP SP3, with the same antivirus application. I enabled the Mail log. Here is the latest transaction that doubled from that log: Outlook Express 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) SMTP Log started at 06/18/2010 14:22:04 SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:04 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:05 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [rx] 250 OK S1207DC SMTP: 14:22:05 [tx] QUIT SMTP: 14:22:05 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel SMTP: 14:22:06 [rx] 250 OK S1207DD SMTP: 14:22:06 [tx] QUIT SMTP: 14:22:06 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel |
Duplicate eMails sent
The Sent Items folder shows only one message sent. Then the problem lies somewhere outside of OE. Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm Disable email scanning by your anti-virus application. It provides no additional protection, it may be causing the problem, and even Symantec says it's not necessary: QP Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /QP http://service1.symantec.com/SUPPORT...02111812533106 Ron Hinds wrote: This is a very odd problem. I have one user (only one!) whose eMails are sent twice, but only those eMails that are sent from another application (e.g., File | Send from Word, etc.). If the eMail is sent directly from OE, only one message goes. The Sent Items folder shows only one message sent. But the eMail server log shows two messages sent! There is nothing unusual about this user's environment - we are all using XP SP3, with the same antivirus application. I enabled the Mail log. Here is the latest transaction that doubled from that log: Outlook Express 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) SMTP Log started at 06/18/2010 14:22:04 SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:04 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:05 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [rx] 250 OK S1207DC SMTP: 14:22:05 [tx] QUIT SMTP: 14:22:05 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel SMTP: 14:22:06 [rx] 250 OK S1207DD SMTP: 14:22:06 [tx] QUIT SMTP: 14:22:06 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel |
Duplicate eMails sent
That log looks screwy. The transactions aren't in the right order.
It's as if two SMTP sessions are going on at once. Look at Tools, Options, General. Is OE set to check for messages every xx minutes? At Tools, Options, Send, is OE set to Send Immediately? If those are both set, turn one of them off. If that's not the case, then the anti-virus might be mucking things up. With some anti-virus (and anti-spam) programs, simply disabling the e-mail scanning function doesn't really disable it. It simply tells the program not to flag any messages. It still processes all the messages and may still cause send/receive failures. What you may need to do is uninstall the anti-virus program, then reinstall it using a custom install option and unselect the e-mail scanning component for installation. -- Mike - http://TechHelp.Santovec.us "Ron Hinds" wrote in message ... This is a very odd problem. I have one user (only one!) whose eMails are sent twice, but only those eMails that are sent from another application (e.g., File | Send from Word, etc.). If the eMail is sent directly from OE, only one message goes. The Sent Items folder shows only one message sent. But the eMail server log shows two messages sent! There is nothing unusual about this user's environment - we are all using XP SP3, with the same antivirus application. I enabled the Mail log. Here is the latest transaction that doubled from that log: Outlook Express 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) SMTP Log started at 06/18/2010 14:22:04 SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:04 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:05 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [rx] 250 OK S1207DC SMTP: 14:22:05 [tx] QUIT SMTP: 14:22:05 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel SMTP: 14:22:06 [rx] 250 OK S1207DD SMTP: 14:22:06 [tx] QUIT SMTP: 14:22:06 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel -- |
Duplicate eMails sent
That log looks screwy. The transactions aren't in the right order.
It's as if two SMTP sessions are going on at once. Look at Tools, Options, General. Is OE set to check for messages every xx minutes? At Tools, Options, Send, is OE set to Send Immediately? If those are both set, turn one of them off. If that's not the case, then the anti-virus might be mucking things up. With some anti-virus (and anti-spam) programs, simply disabling the e-mail scanning function doesn't really disable it. It simply tells the program not to flag any messages. It still processes all the messages and may still cause send/receive failures. What you may need to do is uninstall the anti-virus program, then reinstall it using a custom install option and unselect the e-mail scanning component for installation. -- Mike - http://TechHelp.Santovec.us "Ron Hinds" wrote in message ... This is a very odd problem. I have one user (only one!) whose eMails are sent twice, but only those eMails that are sent from another application (e.g., File | Send from Word, etc.). If the eMail is sent directly from OE, only one message goes. The Sent Items folder shows only one message sent. But the eMail server log shows two messages sent! There is nothing unusual about this user's environment - we are all using XP SP3, with the same antivirus application. I enabled the Mail log. Here is the latest transaction that doubled from that log: Outlook Express 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) SMTP Log started at 06/18/2010 14:22:04 SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:04 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [rx] 220 mail.xxxxx.com [XMail 1.26 ESMTP Server] service ready; Fri, 18 Jun 2010 14:22:05 -0700 SMTP: 14:22:05 [tx] EHLO 071XXXXX SMTP: 14:22:05 [rx] 250-mail.xxxxx.com SMTP: 14:22:05 [rx] 250-VRFY SMTP: 14:22:05 [rx] 250-ETRN SMTP: 14:22:05 [rx] 250-8BITMIME SMTP: 14:22:05 [rx] 250-PIPELINING SMTP: 14:22:05 [rx] 250-AUTH LOGIN PLAIN CRAM-MD5 SMTP: 14:22:05 [rx] 250 SIZE 11264000 SMTP: 14:22:05 [tx] AUTH LOGIN SMTP: 14:22:05 [rx] 334 VYNlcn5gaWU6 SMTP: 14:22:05 [tx] Yn13bHVzY2iib2ltZ0BxYW1gYx5ja20= SMTP: 14:22:05 [rx] 334 UGFzb3cvdnQ7 SMTP: 14:22:05 [tx] Yn13fiM= SMTP: 14:22:05 [rx] 235 Authentication successful SMTP: 14:22:05 [tx] MAIL FROM: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] RCPT TO: SMTP: 14:22:05 [rx] 250 OK SMTP: 14:22:05 [tx] DATA SMTP: 14:22:05 [rx] 354 Start mail input; end with CRLF.CRLF SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [tx] . SMTP: 14:22:05 [rx] 250 OK S1207DC SMTP: 14:22:05 [tx] QUIT SMTP: 14:22:05 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel SMTP: 14:22:06 [rx] 250 OK S1207DD SMTP: 14:22:06 [tx] QUIT SMTP: 14:22:06 [rx] 221 [XMail 1.26 ESMTP Server] service closing transmission channel -- |
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