cannot see messeges in the preview pane
 

Noticed a couple od days ago that messeges in OE 6.0 make it to the in box OK
but I canot open them up nor see them on the preview pane. This ocurred after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

Not even a message header to double click on? Can you see messages in other
folders? View | Current View. Make sure Show All Messages is checked.

If that doesn't do it, you may have a damaged identity. File | Identity |
Add New Identity. Create a new one and test it. If all is well, you can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to the in box
OK
but I canot open them up nor see them on the preview pane. This ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

Bruce:
1) I can see the messege headers, but When I double click on them oe just
hangs up on me.
2) I tried the new identitiy trick and the new identitiy has the same
sympthom.
3) I think oe is not loading correctly, I am saying this because if I double
click another folder or try to perform another function or OE also hangs up
on me.
4) I have my OE view set up with headers on the top pane and preview pane on
the bottom part where I use to see message content, WHen OE loads I still see
headers on the top part but the bottom part is blank, it does not matter what
header I double click on.

"Bruce Hagen" wrote:

Not even a message header to double click on? Can you see messages in other
folders? View | Current View. Make sure Show All Messages is checked.

If that doesn't do it, you may have a damaged identity. File | Identity |
Add New Identity. Create a new one and test it. If all is well, you can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to the in box
OK
but I canot open them up nor see them on the preview pane. This ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

Try these possible fixes in their order.

1: Go to: StartRunType in, or copy & paste: regsvr32 inetcomm.dll -
Press: Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing the fix
again.
http://www.intermute.com/products/cwshredder.html

2: In OE: Tools | Options | Read | Fonts. Choose: Western European (ISO).

3: See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98 or
newer.

If you are using WinXP/SP2, and it was not already on your computer from the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default...b;EN-US;875350

See this article. It says OE5, but applies to OE6 too.

4: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/?kbid=259927

And:
Outlook Express Stops Responding or Does Not Start:
http://support.microsoft.com/?kbid=274017
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Bruce:
1) I can see the messege headers, but When I double click on them oe just
hangs up on me.
2) I tried the new identitiy trick and the new identitiy has the same
sympthom.
3) I think oe is not loading correctly, I am saying this because if I
double
click another folder or try to perform another function or OE also hangs
up
on me.
4) I have my OE view set up with headers on the top pane and preview pane
on
the bottom part where I use to see message content, WHen OE loads I still
see
headers on the top part but the bottom part is blank, it does not matter
what
header I double click on.

"Bruce Hagen" wrote:

Not even a message header to double click on? Can you see messages in
other
folders? View | Current View. Make sure Show All Messages is checked.

If that doesn't do it, you may have a damaged identity. File | Identity |
Add New Identity. Create a new one and test it. If all is well, you can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to the in
box
OK
but I canot open them up nor see them on the preview pane. This ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

Hello Bruce:
1) Tried the regedit32 trick one time, ....No luck
2) Downloaded CWshredder, ran it and removed what seem to be two variants of
the virus.....Ran regedit32 again.... no luck.
3) CHanged Font to western european (ISO).....No luck
4) Tried the identity test recommended in one of your links (exported both
idenitites from the registry to the desk top and tried each one individually
again and both show the same sympthom.... OE stops responding and pointer
becomes an hourglass.
DOes this mean both identities are bad and I have to re-create them again?
or it means this is not an identity issue and I have no remedy but to
re-install Win XP SP2.

"Bruce Hagen" wrote:

Try these possible fixes in their order.

1: Go to: StartRunType in, or copy & paste: regsvr32 inetcomm.dll -
Press: Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing the fix
again.
http://www.intermute.com/products/cwshredder.html

2: In OE: Tools | Options | Read | Fonts. Choose: Western European (ISO).

3: See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98 or
newer.

If you are using WinXP/SP2, and it was not already on your computer from the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default...b;EN-US;875350

See this article. It says OE5, but applies to OE6 too.

4: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/?kbid=259927

And:
Outlook Express Stops Responding or Does Not Start:
http://support.microsoft.com/?kbid=274017
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Bruce:
1) I can see the messege headers, but When I double click on them oe just
hangs up on me.
2) I tried the new identitiy trick and the new identitiy has the same
sympthom.
3) I think oe is not loading correctly, I am saying this because if I
double
click another folder or try to perform another function or OE also hangs
up
on me.
4) I have my OE view set up with headers on the top pane and preview pane
on
the bottom part where I use to see message content, WHen OE loads I still
see
headers on the top part but the bottom part is blank, it does not matter
what
header I double click on.

"Bruce Hagen" wrote:

Not even a message header to double click on? Can you see messages in
other
folders? View | Current View. Make sure Show All Messages is checked.

If that doesn't do it, you may have a damaged identity. File | Identity |
Add New Identity. Create a new one and test it. If all is well, you can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to the in
box
OK
but I canot open them up nor see them on the preview pane. This ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

I would go ahead and do the R&R. It takes about 40 minutes, most of which is
wait time, and it does not erase any data. That said, it is always a good
idea to back up OE regularly anyway.

Backup & Resto
http://www.insideoe.com/backup/
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Hello Bruce:
1) Tried the regedit32 trick one time, ....No luck
2) Downloaded CWshredder, ran it and removed what seem to be two variants
of
the virus.....Ran regedit32 again.... no luck.
3) CHanged Font to western european (ISO).....No luck
4) Tried the identity test recommended in one of your links (exported both
idenitites from the registry to the desk top and tried each one
individually
again and both show the same sympthom.... OE stops responding and pointer
becomes an hourglass.
DOes this mean both identities are bad and I have to re-create them again?
or it means this is not an identity issue and I have no remedy but to
re-install Win XP SP2.

"Bruce Hagen" wrote:

Try these possible fixes in their order.

1: Go to: StartRunType in, or copy & paste: regsvr32 inetcomm.dll -
Press: Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing the
fix
again.
http://www.intermute.com/products/cwshredder.html

2: In OE: Tools | Options | Read | Fonts. Choose: Western European
(ISO).

3: See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98
or
newer.

If you are using WinXP/SP2, and it was not already on your computer from
the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default...b;EN-US;875350

See this article. It says OE5, but applies to OE6 too.

4: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/?kbid=259927

And:
Outlook Express Stops Responding or Does Not Start:
http://support.microsoft.com/?kbid=274017
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Bruce:
1) I can see the messege headers, but When I double click on them oe
just
hangs up on me.
2) I tried the new identitiy trick and the new identitiy has the same
sympthom.
3) I think oe is not loading correctly, I am saying this because if I
double
click another folder or try to perform another function or OE also
hangs
up
on me.
4) I have my OE view set up with headers on the top pane and preview
pane
on
the bottom part where I use to see message content, WHen OE loads I
still
see
headers on the top part but the bottom part is blank, it does not
matter
what
header I double click on.

"Bruce Hagen" wrote:

Not even a message header to double click on? Can you see messages in
other
folders? View | Current View. Make sure Show All Messages is checked.

If that doesn't do it, you may have a damaged identity. File |
Identity |
Add New Identity. Create a new one and test it. If all is well, you
can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to the
in
box
OK
but I canot open them up nor see them on the preview pane. This
ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

Bruce: R&R did it......Thanks for your help.....Jorge

"Bruce Hagen" wrote:

I would go ahead and do the R&R. It takes about 40 minutes, most of which is
wait time, and it does not erase any data. That said, it is always a good
idea to back up OE regularly anyway.

Backup & Resto
http://www.insideoe.com/backup/
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Hello Bruce:
1) Tried the regedit32 trick one time, ....No luck
2) Downloaded CWshredder, ran it and removed what seem to be two variants
of
the virus.....Ran regedit32 again.... no luck.
3) CHanged Font to western european (ISO).....No luck
4) Tried the identity test recommended in one of your links (exported both
idenitites from the registry to the desk top and tried each one
individually
again and both show the same sympthom.... OE stops responding and pointer
becomes an hourglass.
DOes this mean both identities are bad and I have to re-create them again?
or it means this is not an identity issue and I have no remedy but to
re-install Win XP SP2.

"Bruce Hagen" wrote:

Try these possible fixes in their order.

1: Go to: StartRunType in, or copy & paste: regsvr32 inetcomm.dll -
Press: Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing the
fix
again.
http://www.intermute.com/products/cwshredder.html

2: In OE: Tools | Options | Read | Fonts. Choose: Western European
(ISO).

3: See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98
or
newer.

If you are using WinXP/SP2, and it was not already on your computer from
the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default...b;EN-US;875350

See this article. It says OE5, but applies to OE6 too.

4: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/?kbid=259927

And:
Outlook Express Stops Responding or Does Not Start:
http://support.microsoft.com/?kbid=274017
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Bruce:
1) I can see the messege headers, but When I double click on them oe
just
hangs up on me.
2) I tried the new identitiy trick and the new identitiy has the same
sympthom.
3) I think oe is not loading correctly, I am saying this because if I
double
click another folder or try to perform another function or OE also
hangs
up
on me.
4) I have my OE view set up with headers on the top pane and preview
pane
on
the bottom part where I use to see message content, WHen OE loads I
still
see
headers on the top part but the bottom part is blank, it does not
matter
what
header I double click on.

"Bruce Hagen" wrote:

Not even a message header to double click on? Can you see messages in
other
folders? View | Current View. Make sure Show All Messages is checked.

If that doesn't do it, you may have a damaged identity. File |
Identity |
Add New Identity. Create a new one and test it. If all is well, you
can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to the
in
box
OK
but I canot open them up nor see them on the preview pane. This
ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?

cannot see messeges in the preview pane
 

You're welcome. Glad it's fixed & thanks for posting back.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Bruce: R&R did it......Thanks for your help.....Jorge

"Bruce Hagen" wrote:

I would go ahead and do the R&R. It takes about 40 minutes, most of which
is
wait time, and it does not erase any data. That said, it is always a good
idea to back up OE regularly anyway.

Backup & Resto
http://www.insideoe.com/backup/
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Hello Bruce:
1) Tried the regedit32 trick one time, ....No luck
2) Downloaded CWshredder, ran it and removed what seem to be two
variants
of
the virus.....Ran regedit32 again.... no luck.
3) CHanged Font to western european (ISO).....No luck
4) Tried the identity test recommended in one of your links (exported
both
idenitites from the registry to the desk top and tried each one
individually
again and both show the same sympthom.... OE stops responding and
pointer
becomes an hourglass.
DOes this mean both identities are bad and I have to re-create them
again?
or it means this is not an identity issue and I have no remedy but to
re-install Win XP SP2.

"Bruce Hagen" wrote:

Try these possible fixes in their order.

1: Go to: StartRunType in, or copy & paste: regsvr32
netcomm.dll -
Press: Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing
the
fix
again.
http://www.intermute.com/products/cwshredder.html

2: In OE: Tools | Options | Read | Fonts. Choose: Western European
(ISO).

3: See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems
98
or
newer.

If you are using WinXP/SP2, and it was not already on your computer
from
the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default...b;EN-US;875350

See this article. It says OE5, but applies to OE6 too.

4: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/?kbid=259927

And:
Outlook Express Stops Responding or Does Not Start:
http://support.microsoft.com/?kbid=274017
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Bruce:
1) I can see the messege headers, but When I double click on them
oe
just
hangs up on me.
2) I tried the new identitiy trick and the new identitiy has the
same
sympthom.
3) I think oe is not loading correctly, I am saying this because if
I
double
click another folder or try to perform another function or OE also
hangs
up
on me.
4) I have my OE view set up with headers on the top pane and preview
pane
on
the bottom part where I use to see message content, WHen OE loads I
still
see
headers on the top part but the bottom part is blank, it does not
matter
what
header I double click on.

"Bruce Hagen" wrote:

Not even a message header to double click on? Can you see messages
in
other
folders? View | Current View. Make sure Show All Messages is
checked.

If that doesn't do it, you may have a damaged identity. File |
Identity |
Add New Identity. Create a new one and test it. If all is well, you
can
import your messages from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jorge" wrote in message
...
Noticed a couple od days ago that messeges in OE 6.0 make it to
the
in
box
OK
but I canot open them up nor see them on the preview pane. This
ocurred
after
outlook apparently did not shutdown correctly.
Does anybody know How I can fix this probelm?