Attachment applications
 

I have a situation where clicking on an attachment in Outlook Express results
in an error message that indicates that "OE cannot launch application"
regardless of the attachment. This has only happened after installing eTrust
software. The OE security options are not blocking attachments. It seems
that something is preventing the underlying application from opening. Any
ideas what could be causing this? Thanks!

Attachment applications
 

And what did eTrust have to say when you complained to them? There are many
programs that setup conflicts with the operation of Outlook Express so when
you install one that appears to do so, the first thing to do is uninstall it
and reboot the computer and test to see if it really was the problem. If
so, they you have to decide to either live with it, ask the provider to fix
it or search for some type of workaround (which may not exist).

When posting a question to a newsgroup for help, it's wise to include some
basic information as to your operating system, what version of the faulting
program is shown in the Help/About screen for that program and what steps,
if any, you've taken to fix the problem. Otherwise, people have to do a lot
of guessing and that is never very productive.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

Customers in the U.S. and Canada can receive technical support from
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support calls that are associated with security updates



"AliceW" wrote in message
...
I have a situation where clicking on an attachment in Outlook Express
results
in an error message that indicates that "OE cannot launch application"
regardless of the attachment. This has only happened after installing
eTrust
software. The OE security options are not blocking attachments. It seems
that something is preventing the underlying application from opening. Any
ideas what could be causing this? Thanks!

Attachment applications
 

"AliceW" wrote in message

I have a situation where clicking on an attachment in Outlook Express
results in an error message that indicates that "OE cannot launch
application" regardless of the attachment. This has only happened
after installing eTrust software. The OE security options are not
blocking attachments. It seems that something is preventing the
underlying application from opening. Any ideas what could be causing
this? Thanks!

Disabel the email scan in eTrust antivirus. It is not necessary and can cause
exactly the type of problem you describe. For more about that:
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

--
Tom Koch, OE MVP
http://tomsterdam.com
http://insideoe.com
http://iusevista.com
Awareness is free.