Can't get message list
 

[Posting for ClassyLady2000, who's encountering difficulty]
When opening OE, the most recent message comes up open, but no message list
appears. The first message must be deleted before any other - the next most
recent - opens. With 1000 messages, she'd like to purge her inbox before
she'sa great grandma. Help?? Note, she's already been on the phone with 2
levels of 'help' and is still stuck with one message at a time and no list to
select from.

Can't get message list
 

The Inbox has become corrupt from being bloated.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the Inbox.dbx and rename it to Inboxold.dbx. it. A new
empty Inbox will be created automatically when you open OE.

To retrieve the messages, you will need either:

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

If you don't care about the old messages and just want to get OE working,
don't bother renaming the Inbox.dbx, just delete it.

General advice for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"LadyNav" wrote in message
...
[Posting for ClassyLady2000, who's encountering difficulty]
When opening OE, the most recent message comes up open, but no message
list
appears. The first message must be deleted before any other - the next
most
recent - opens. With 1000 messages, she'd like to purge her inbox before
she'sa great grandma. Help?? Note, she's already been on the phone with
2
levels of 'help' and is still stuck with one message at a time and no list
to
select from.

Can't get message list
 

"LadyNav" wrote in message
...
[Posting for ClassyLady2000, who's encountering difficulty]
When opening OE, the most recent message comes up open,
but no message list appears.


One interpretation of this symptom description would be that the user
is looking at a maximized Preview pane. That could be useful provided
the user is aware of it. E.g. create a button for the Preview pane to toggle
it off and reveal the full message list.


HTH

Robert Aldwinckle
---


The first message must be deleted before any other - the next most
recent - opens. With 1000 messages, she'd like to purge her inbox before
she'sa great grandma. Help?? Note, she's already been on the phone with 2
levels of 'help' and is still stuck with one message at a time and no list to
select from.

Can't get message list
 

"LadyNav" wrote in message
...
[Posting for ClassyLady2000, who's encountering difficulty]
When opening OE, the most recent message comes up open, but no message
list
appears. The first message must be deleted before any other - the next
most
recent - opens. With 1000 messages, she'd like to purge her inbox before
she'sa great grandma. Help?? Note, she's already been on the phone with
2
levels of 'help' and is still stuck with one message at a time and no list
to
select from.

Put the cursor at the top of the message so that it becomes a double arrow.
Hold down the left mouse button and drag it down.

--
Frank Saunders, MS-MVP, OE/WM
Please reply in newsgroup.