OE 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
XP Pro Version 2002 SP2

I'm having stability problems with OE6 after an install of SP2 and
the other recent batch of XP security patches from Microsoft. I'm
seeing a couple of different behaviors:

1) When switching identities, OE can crash during the switch. If I
attempt to restart it, OE will say another instance is already
running. I will have to kill msimn.exe before I can restart OE.

2) If OE doesn't crash when switching identities, then at some point
fairly soon I will be unable to open a message. Several dialogs will
open when this happens, concluding with an insufficient memory
dialog.

I will have to exit OE and, again, kill msimn.exe before I can
restart OE and open a few messages before the problem re-occurs.

It's acting like a memory leak of some sort, but I can't find any
support or KB entries for this problem on the MS support pages.

Any help appreciated. I don't want to switch mail clients if I don't
have to!

If this happened immediately after installing SP2 and its updates, was your
anti-virus running when you downloaded SP2? The can often prevent a clean
install.

Remove SP2 via Add/Remove Programs, (the updates will be removed at that
time automatically). If it is working well now, download SP2 again with your
A/V disabled. Also have it disabled when you download the updates again.

Run a Defrag after you're done.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Simple Simon" wrote in message
.. .
OE 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
XP Pro Version 2002 SP2

I'm having stability problems with OE6 after an install of SP2 and
the other recent batch of XP security patches from Microsoft. I'm
seeing a couple of different behaviors:

1) When switching identities, OE can crash during the switch. If I
attempt to restart it, OE will say another instance is already
running. I will have to kill msimn.exe before I can restart OE.

2) If OE doesn't crash when switching identities, then at some point
fairly soon I will be unable to open a message. Several dialogs will
open when this happens, concluding with an insufficient memory
dialog.

I will have to exit OE and, again, kill msimn.exe before I can
restart OE and open a few messages before the problem re-occurs.

It's acting like a memory leak of some sort, but I can't find any
support or KB entries for this problem on the MS support pages.

Any help appreciated. I don't want to switch mail clients if I don't
have to!

lid wrote...
If this happened immediately after installing SP2 and its updates, was your
anti-virus running when you downloaded SP2? The can often prevent a clean
install.

Remove SP2 via Add/Remove Programs, (the updates will be removed at that
time automatically). If it is working well now, download SP2 again with your
A/V disabled. Also have it disabled when you download the updates again.

Run a Defrag after you're done.

Thanks, Bruce -- I'll give it a go tonight.

--
One nation, under surveillance.

Have you tried backing up you files in Outlook first then trying to install SP?
--
hoppy


"Simple Simon" wrote:

OE 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
XP Pro Version 2002 SP2

I'm having stability problems with OE6 after an install of SP2 and
the other recent batch of XP security patches from Microsoft. I'm
seeing a couple of different behaviors:

1) When switching identities, OE can crash during the switch. If I
attempt to restart it, OE will say another instance is already
running. I will have to kill msimn.exe before I can restart OE.

2) If OE doesn't crash when switching identities, then at some point
fairly soon I will be unable to open a message. Several dialogs will
open when this happens, concluding with an insufficient memory
dialog.

I will have to exit OE and, again, kill msimn.exe before I can
restart OE and open a few messages before the problem re-occurs.

It's acting like a memory leak of some sort, but I can't find any
support or KB entries for this problem on the MS support pages.

Any help appreciated. I don't want to switch mail clients if I don't
have to!

"Simple Simon" ha scritto nel messaggio
.. .
OE 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
XP Pro Version 2002 SP2

I'm having stability problems with OE6 after an install of SP2 and
the other recent batch of XP security patches from Microsoft. I'm
seeing a couple of different behaviors:

1) When switching identities, OE can crash during the switch. If I
attempt to restart it, OE will say another instance is already
running. I will have to kill msimn.exe before I can restart OE.

2) If OE doesn't crash when switching identities, then at some point
fairly soon I will be unable to open a message. Several dialogs will
open when this happens, concluding with an insufficient memory
dialog.

I will have to exit OE and, again, kill msimn.exe before I can
restart OE and open a few messages before the problem re-occurs.

It's acting like a memory leak of some sort, but I can't find any
support or KB entries for this problem on the MS support pages.

Any help appreciated. I don't want to switch mail clients if I don't
have to!

"Simple Simon" ???????/???????? ? ????????
?????????: .. .
OE 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
XP Pro Version 2002 SP2

I'm having stability problems with OE6 after an install of SP2 and
the other recent batch of XP security patches from Microsoft. I'm
seeing a couple of different behaviors:

1) When switching identities, OE can crash during the switch. If I
attempt to restart it, OE will say another instance is already
running. I will have to kill msimn.exe before I can restart OE.

2) If OE doesn't crash when switching identities, then at some point
fairly soon I will be unable to open a message. Several dialogs will
open when this happens, concluding with an insufficient memory
dialog.

I will have to exit OE and, again, kill msimn.exe before I can
restart OE and open a few messages before the problem re-occurs.

It's acting like a memory leak of some sort, but I can't find any
support or KB entries for this problem on the MS support pages.

Any help appreciated. I don't want to switch mail clients if I don't
have to!

lid wrote...
If this happened immediately after installing SP2 and its updates, was your
anti-virus running when you downloaded SP2? The can often prevent a clean
install.

Remove SP2 via Add/Remove Programs, (the updates will be removed at that
time automatically). If it is working well now, download SP2 again with your
A/V disabled. Also have it disabled when you download the updates again.

Run a Defrag after you're done.

Alright, I've done this -- remove SP2, test OE. Works great. D

Deactivate AV, reinstall SP2, reboot, re-deactivate AV, reinstall
other patches, OE crashes silently when "switching user".

Looks like I gotta find another mail client. 8(

--
One nation, under surveillance.

Order a free SP2 CD and see if you and get it to work that way. Something is
preventing a clean install.

Free SP2 CD:
http://www.microsoft.com/windowsxp/d...s/default.mspx

--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Simple Simon" wrote in message
.. .
lid wrote...
If this happened immediately after installing SP2 and its updates, was
your
anti-virus running when you downloaded SP2? The can often prevent a clean
install.

Remove SP2 via Add/Remove Programs, (the updates will be removed at that
time automatically). If it is working well now, download SP2 again with
your
A/V disabled. Also have it disabled when you download the updates again.

Run a Defrag after you're done.

Alright, I've done this -- remove SP2, test OE. Works great. D

Deactivate AV, reinstall SP2, reboot, re-deactivate AV, reinstall
other patches, OE crashes silently when "switching user".

Looks like I gotta find another mail client. 8(

--
One nation, under surveillance.

lid wrote...
Order a free SP2 CD and see if you and get it to work that way. Something is
preventing a clean install.

Free SP2 CD:
http://www.microsoft.com/windowsxp/d...s/default.mspx

OK, I've ordered the CD. Hopefully now there's only 4-6 more weeks
of this baloney.

Thanks for your assistance, Bruce.

--
One nation, under surveillance.

I was able to get OE6 to behave itself:

From Bruce Hagen's suggestions:

1) uninstalled SP2
2) turned off anti-virus
3) reinstalled SP2
4) reinstalled latest MS XP patches
5) defragmented drive
6) turned on anti-virus

When that didn't solve the issue:

7) noticed that a few OE mailboxes were listed as "unable to
defragment" in the defrag report ([5], above)

8) created a couple of folders and filtered messages out of those
mailboxes to make them smaller

9) let OE compact its files

10) Voila! Stability restored.

11) ran defrag again, just for grins

Thanks Bruce. Hope this helps someone else with this problem.

--
One nation, under surveillance.