in OE6 I cannot enter text or view message text. I cannot click in the
message body area to enter text. After I tab from the subject line the
Paste button gets grayed out and there is no cursor in the message body.
Incoming messages also display no text in the body. This occurs in both HTML
and plain text modes. In HTML the font, etc. toolbar is also grayed out. I
have turned off my AVG email scanning (no help). I recently edited my
identity to connect from a new ISP (Comcast), I removed the old mail accounts
from my old ISP. any step by step instructions for possible fixes
appreciated much.

Operating system is...................................?
Is said operating sytem completely
updated..........Y.............N..............?
Outlook Express, Help/About shows what version
#...............................?

What does your ISP, ICO/Santa Cruz, have to say about the problem or have
you contacted them? Did you install any software from them??
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.


"MB" wrote in message
...
in OE6 I cannot enter text or view message text. I cannot click in the
message body area to enter text. After I tab from the subject line the
Paste button gets grayed out and there is no cursor in the message body.
Incoming messages also display no text in the body. This occurs in both
HTML
and plain text modes. In HTML the font, etc. toolbar is also grayed out.
I
have turned off my AVG email scanning (no help). I recently edited my
identity to connect from a new ISP (Comcast), I removed the old mail
accounts
from my old ISP. any step by step instructions for possible fixes
appreciated much.

WINXP

Yes, as far as I know.

OE 6.0

I'll have to get the full version of XP and OE once I get home today as I'm
in my office right now.

ISP at home is Comcast. They were no help and directed me to these forums.
No software from them.

"Jim Pickering" wrote:

Operating system is...................................?
Is said operating sytem completely
updated..........Y.............N..............?
Outlook Express, Help/About shows what version
#...............................?

What does your ISP, ICO/Santa Cruz, have to say about the problem or have
you contacted them? Did you install any software from them??
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.


"MB" wrote in message
...
in OE6 I cannot enter text or view message text. I cannot click in the
message body area to enter text. After I tab from the subject line the
Paste button gets grayed out and there is no cursor in the message body.
Incoming messages also display no text in the body. This occurs in both
HTML
and plain text modes. In HTML the font, etc. toolbar is also grayed out.
I
have turned off my AVG email scanning (no help). I recently edited my
identity to connect from a new ISP (Comcast), I removed the old mail
accounts
from my old ISP. any step by step instructions for possible fixes
appreciated much.

Have you installed the "Comcast Toolbar" or any other software they provide?
Are you getting any error messages? If so, can you provide the complete
text of them? And please visit the Microsoft Update page and download all
updates marked as "Critical" for your system.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

"MB" wrote in message
...
WINXP

Yes, as far as I know.

OE 6.0

I'll have to get the full version of XP and OE once I get home today as
I'm
in my office right now.

ISP at home is Comcast. They were no help and directed me to these
forums.
No software from them.

"Jim Pickering" wrote:

Operating system is...................................?
Is said operating sytem completely
updated..........Y.............N..............?
Outlook Express, Help/About shows what version
#...............................?

What does your ISP, ICO/Santa Cruz, have to say about the problem or have
you contacted them? Did you install any software from them??
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.


"MB" wrote in message
...
in OE6 I cannot enter text or view message text. I cannot click in the
message body area to enter text. After I tab from the subject line the
Paste button gets grayed out and there is no cursor in the message
body.
Incoming messages also display no text in the body. This occurs in
both
HTML
and plain text modes. In HTML the font, etc. toolbar is also grayed
out.
I
have turned off my AVG email scanning (no help). I recently edited my
identity to connect from a new ISP (Comcast), I removed the old mail
accounts
from my old ISP. any step by step instructions for possible fixes
appreciated much.

no toolbar installed or anything else. did get a message about couldn't
download the message. again, I'll update this post with it once available.
will do on the critical updates.

"Jim Pickering" wrote:

Have you installed the "Comcast Toolbar" or any other software they provide?
Are you getting any error messages? If so, can you provide the complete
text of them? And please visit the Microsoft Update page and download all
updates marked as "Critical" for your system.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

"MB" wrote in message
...
WINXP

Yes, as far as I know.

OE 6.0

I'll have to get the full version of XP and OE once I get home today as
I'm
in my office right now.

ISP at home is Comcast. They were no help and directed me to these
forums.
No software from them.

"Jim Pickering" wrote:

Operating system is...................................?
Is said operating sytem completely
updated..........Y.............N..............?
Outlook Express, Help/About shows what version
#...............................?

What does your ISP, ICO/Santa Cruz, have to say about the problem or have
you contacted them? Did you install any software from them??
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.


"MB" wrote in message
...
in OE6 I cannot enter text or view message text. I cannot click in the
message body area to enter text. After I tab from the subject line the
Paste button gets grayed out and there is no cursor in the message
body.
Incoming messages also display no text in the body. This occurs in
both
HTML
and plain text modes. In HTML the font, etc. toolbar is also grayed
out.
I
have turned off my AVG email scanning (no help). I recently edited my
identity to connect from a new ISP (Comcast), I removed the old mail
accounts
from my old ISP. any step by step instructions for possible fixes
appreciated much.