After uploading/installing a Office XP update, my address book completely
dumped. I get an error message simply stating, "An error occurred during the
import process. The import process could not be completed." Very
frustrating as I don't know what caused the problem. I had backed up my
address book in January but not since then. I have tried to import the old
book but that too does not seem to add the contacts. I only updated word,
excel and powerpoint.

Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and is its value set to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with Outlook, even if you don't use it (can happen with the install of Office). Change the value to 0 (zero), Address Book should be available to you and all should be well. (If that DWORD is not present, don't create it, and don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was enabled will not be available (displayed) in Address Book when sharing is disabled.

cf. http://www.insideoe.com/files/wab.htm#share
http://support.microsoft.com/?kbid=191946
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


Marilee wrote:

After uploading/installing a Office XP update, my address book completely
dumped. I get an error message simply stating, "An error occurred during
the import process. The import process could not be completed." Very
frustrating as I don't know what caused the problem. I had backed up my
address book in January but not since then. I have tried to import the old
book but that too does not seem to add the contacts. I only updated word,
excel and powerpoint.

"Marilee" wrote in message
...
After uploading/installing a Office XP update, my address book completely
dumped. I get an error message simply stating, "An error occurred during
the
import process. The import process could not be completed." Very
frustrating as I don't know what caused the problem. I had backed up my
address book in January but not since then. I have tried to import the
old
book but that too does not seem to add the contacts. I only updated word,
excel and powerpoint.



In the Address Book click Tools | Options and uncheck the option to share
with Outlook.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
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