Microsoft Outlook sent mail problems
 

Emails are being sent, they disappear from the Outbox and appear in the Sent
Folder but are not being received by recipients.
Operating systems is Windows XP and the browser is IE6 and the email package
is Pay as you go with Virgin.
Norton Internet Security has recently been installed

Microsoft Outlook sent mail problems
 

"Malcolm Pool" Malcolm wrote in message
...
Emails are being sent, they disappear from the Outbox and appear in the
Sent
Folder but are not being received by recipients.
Operating systems is Windows XP and the browser is IE6 and the email
package
is Pay as you go with Virgin.
Norton Internet Security has recently been installed

Microsoft Outlook sent mail problems
 

Get rid of Norton.

See www.oehelp.com/OETips.aspx#3

steve

"Malcolm Pool" Malcolm wrote in message
...
Emails are being sent, they disappear from the Outbox and appear in the
Sent
Folder but are not being received by recipients.
Operating systems is Windows XP and the browser is IE6 and the email
package
is Pay as you go with Virgin.
Norton Internet Security has recently been installed

Microsoft Outlook sent mail problems
 

"Malcolm Pool" Malcolm wrote in message
...
Emails are being sent, they disappear from the Outbox and appear in the
Sent
Folder but are not being received by recipients.
Operating systems is Windows XP and the browser is IE6 and the email
package
is Pay as you go with Virgin.
Norton Internet Security has recently been installed



--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Please reply in newsgroup. Do NOT send email.

Microsoft Outlook sent mail problems
 

"Malcolm Pool" Malcolm wrote in message
...
Emails are being sent, they disappear from the Outbox and appear in the
Sent
Folder but are not being received by recipients.
Operating systems is Windows XP and the browser is IE6 and the email
package
is Pay as you go with Virgin.
Norton Internet Security has recently been installed

This is usually caused by an anti-virus set to scan email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Please reply in newsgroup. Do NOT send email.