In the FOLDERS list on the left-hand side of the OE main window, the count of
unread messages does not decrement after a message is read. I'm referring to
the number in parentheses after the folder name, for example, Inbox(3). The
number is corrected only after terminating and restarting OE. Not sure how
long this has been happening -- probably 3 or 4 weeks.

I've also observed an increase in the number of crashes of OE -- you know,
the "Outlook Express has encountered a problem and has to puke" message. This
too seems to have started fairly recently.

Has anyone else seen either of these problems?

TIA,

Phil

Your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update, installing the following patch (KB918766) will help to avoid such data loss in the futu http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

pwrichcreek wrote:

In the FOLDERS list on the left-hand side of the OE main window, the count
of unread messages does not decrement after a message is read. I'm
referring to the number in parentheses after the folder name, for example,
Inbox(3). The number is corrected only after terminating and restarting OE.
Not sure how long this has been happening -- probably 3 or 4 weeks.

I've also observed an increase in the number of crashes of OE -- you know,
the "Outlook Express has encountered a problem and has to puke" message.
This too seems to have started fairly recently.

Has anyone else seen either of these problems?

TIA,

Phil

Thanks for the reply PA Bear.

1. The default Main Identity is indeed the one that is damaged. I'll try
your suggestion regarding a new Named Identity. Regarding archiving, I've
been keeping my Inbox quite slim for a long time, moving messages to
individual folders for specific subject categories. However, I did not
realize that it is important to keep the SENT and DELETED folders cleaned out
also. I will start doing that.

2. I'm not clear on these two statements:

- Disable Background Compacting [N/A in SP2]
- WinXP SP2 only: Do not attempt to close ...if Automatic Compacting is taking place.

I probably don't understand the difference between Background Compacting and
Automatic Compacting; I thought they were the same thing. If they are the
same thing, then why do I need to worry about not closing or shutdown, since
they/it are/is diabled in SP2? I HAVE recently had occasion to kill the OE
process because it would not terminate on its own. It's conceivable that OE
compacting was in progress, if indeed it can still start up on its own in
SP2. I have been compacting manually on occasion and I always go offline when
I do that.

3. I have Windows automatic update enabled and am completely up to date.
Would you expect the "Cumulative Update for Outlook Express" to be
distributed under the control of Windows Automatic Update? Or will it be
something that I have to proactively watch for an obtain?

Thanks,

Phil


"PA Bear" wrote:

Your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update, installing the following patch (KB918766) will help to avoid such data loss in the futu http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

pwrichcreek wrote:
In the FOLDERS list on the left-hand side of the OE main window, the count
of unread messages does not decrement after a message is read. I'm
referring to the number in parentheses after the folder name, for example,
Inbox(3). The number is corrected only after terminating and restarting OE.
Not sure how long this has been happening -- probably 3 or 4 weeks.

I've also observed an increase in the number of crashes of OE -- you know,
the "Outlook Express has encountered a problem and has to puke" message.
This too seems to have started fairly recently.

Has anyone else seen either of these problems?

TIA,

Phil

"pwrichcreek" wrote in message
...
Thanks for the reply PA Bear.

1. The default Main Identity is indeed the one that is damaged. I'll try
your suggestion regarding a new Named Identity. Regarding archiving, I've
been keeping my Inbox quite slim for a long time, moving messages to
individual folders for specific subject categories. However, I did not
realize that it is important to keep the SENT and DELETED folders cleaned
out
also. I will start doing that.

2. I'm not clear on these two statements:

- Disable Background Compacting [N/A in SP2]
- WinXP SP2 only: Do not attempt to close ...if Automatic Compacting is
taking place.

I probably don't understand the difference between Background Compacting
and
Automatic Compacting; I thought they were the same thing. If they are the
same thing, then why do I need to worry about not closing or shutdown,
since
they/it are/is diabled in SP2? I HAVE recently had occasion to kill the OE
process because it would not terminate on its own. It's conceivable that
OE
compacting was in progress, if indeed it can still start up on its own in
SP2. I have been compacting manually on occasion and I always go offline
when
I do that.

3. I have Windows automatic update enabled and am completely up to date.
Would you expect the "Cumulative Update for Outlook Express" to be
distributed under the control of Windows Automatic Update? Or will it be
something that I have to proactively watch for an obtain?

Thanks,

Phil


"PA Bear" wrote:

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity
into the new one, and then (3) delete the old one (File Identities
Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

pwrichcreek wrote:
In the FOLDERS list on the left-hand side of the OE main window, the
count
of unread messages does not decrement after a message is read. I'm
referring to the number in parentheses after the folder name, for
example,
Inbox(3). The number is corrected only after terminating and restarting
OE.
Not sure how long this has been happening -- probably 3 or 4 weeks.

I've also observed an increase in the number of crashes of OE -- you
know,
the "Outlook Express has encountered a problem and has to puke"
message.
This too seems to have started fairly recently.

Has anyone else seen either of these problems?

TIA,

Phil

2. I'm not clear on these two statements:

- Disable Background Compacting [N/A in SP2]
- WinXP SP2 only: Do not attempt to close ...if Automatic Compacting is
taking place.

N/A = Not Applicable (ignore this if you're running WinXP SP2 as Background
Compacting has been removed).

...I HAVE recently had
occasion to kill the OE process because it would not terminate on its
own

Don't do that! Allow automatic compacting to complete.

3. I have Windows automatic update enabled and am completely up to date.

The next Cumulative Update for OE, when released, will be offered by
Automatic Update. 918766 is NOT offered by Automatic Update or Windows
Update.
--
~PA Bear


pwrichcreek wrote:
Thanks for the reply PA Bear.

1. The default Main Identity is indeed the one that is damaged. I'll try
your suggestion regarding a new Named Identity. Regarding archiving, I've
been keeping my Inbox quite slim for a long time, moving messages to
individual folders for specific subject categories. However, I did not
realize that it is important to keep the SENT and DELETED folders cleaned
out also. I will start doing that.

2. I'm not clear on these two statements:

- Disable Background Compacting [N/A in SP2]
- WinXP SP2 only: Do not attempt to close ...if Automatic Compacting is
taking place.

I probably don't understand the difference between Background Compacting
and Automatic Compacting; I thought they were the same thing. If they are
the same thing, then why do I need to worry about not closing or
shutdown, since they/it are/is diabled in SP2? I HAVE recently had
occasion to kill the OE process because it would not terminate on its
own. It's conceivable that OE compacting was in progress, if indeed it
can still start up on its own in SP2. I have been compacting manually on
occasion and I always go offline when I do that.

3. I have Windows automatic update enabled and am completely up to date.
Would you expect the "Cumulative Update for Outlook Express" to be
distributed under the control of Windows Automatic Update? Or will it be
something that I have to proactively watch for an obtain?

Thanks,

Phil


"PA Bear" wrote:

Your current Identity may be damaged, especially if its the default
Main Identity. Try one or more of your accounts in a new Named
Identity (File Identities Add new identity). Assuming all is well,
(1) compact all folders in the old identity, (2) import messages from
the old identity into the new one, and then (3) delete the old one
(File Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to
local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows
Update, installing the following patch (KB918766) will help to avoid
such data loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

pwrichcreek wrote:
In the FOLDERS list on the left-hand side of the OE main window, the
count of unread messages does not decrement after a message is read.
I'm referring to the number in parentheses after the folder name, for
example, Inbox(3). The number is corrected only after terminating and
restarting OE. Not sure how long this has been happening -- probably
3 or 4 weeks.

I've also observed an increase in the number of crashes of OE -- you
know, the "Outlook Express has encountered a problem and has to puke"
message. This too seems to have started fairly recently.

Has anyone else seen either of these problems?

TIA,

Phil

"PA Bear" ???????/???????? ? ???????? ?????????:
...
2. I'm not clear on these two statements:

- Disable Background Compacting [N/A in SP2]
- WinXP SP2 only: Do not attempt to close ...if Automatic Compacting is
taking place.

N/A = Not Applicable (ignore this if you're running WinXP SP2 as
Background Compacting has been removed).

...I HAVE recently had
occasion to kill the OE process because it would not terminate on its
own

Don't do that! Allow automatic compacting to complete.

3. I have Windows automatic update enabled and am completely up to date.

The next Cumulative Update for OE, when released, will be offered by
Automatic Update. 918766 is NOT offered by Automatic Update or Windows
Update.
--
~PA Bear


pwrichcreek wrote:
Thanks for the reply PA Bear.

1. The default Main Identity is indeed the one that is damaged. I'll try
your suggestion regarding a new Named Identity. Regarding archiving, I've
been keeping my Inbox quite slim for a long time, moving messages to
individual folders for specific subject categories. However, I did not
realize that it is important to keep the SENT and DELETED folders cleaned
out also. I will start doing that.

2. I'm not clear on these two statements:

- Disable Background Compacting [N/A in SP2]
- WinXP SP2 only: Do not attempt to close ...if Automatic Compacting is
taking place.

I probably don't understand the difference between Background Compacting
and Automatic Compacting; I thought they were the same thing. If they are
the same thing, then why do I need to worry about not closing or
shutdown, since they/it are/is diabled in SP2? I HAVE recently had
occasion to kill the OE process because it would not terminate on its
own. It's conceivable that OE compacting was in progress, if indeed it
can still start up on its own in SP2. I have been compacting manually on
occasion and I always go offline when I do that.

3. I have Windows automatic update enabled and am completely up to date.
Would you expect the "Cumulative Update for Outlook Express" to be
distributed under the control of Windows Automatic Update? Or will it be
something that I have to proactively watch for an obtain?

Thanks,

Phil


"PA Bear" wrote:

Your current Identity may be damaged, especially if its the default
Main Identity. Try one or more of your accounts in a new Named
Identity (File Identities Add new identity). Assuming all is well,
(1) compact all folders in the old identity, (2) import messages from
the old identity into the new one, and then (3) delete the old one
(File Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to
local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or
shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows
Update, installing the following patch (KB918766) will help to avoid
such data loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

pwrichcreek wrote:
In the FOLDERS list on the left-hand side of the OE main window, the
count of unread messages does not decrement after a message is read.
I'm referring to the number in parentheses after the folder name, for
example, Inbox(3). The number is corrected only after terminating and
restarting OE. Not sure how long this has been happening -- probably
3 or 4 weeks.

I've also observed an increase in the number of crashes of OE -- you
know, the "Outlook Express has encountered a problem and has to puke"
message. This too seems to have started fairly recently.

Has anyone else seen either of these problems?

TIA,

Phil