I have two email messages in my inbox that are giving me a problem. Every
time I click on either one OE freezes and gets non responding message. I can
not delete them. Norton did not find any problems in the file. One message
is 8kb and other is 25kb, not too large. If I go into the Find tool and try
to delete that will freeze up too. Task manager shows 100% CPU usage when
everything freezes. The email works fine as long as I don't click on either
of those two emails. How can I get rid of them?

thanks

See if it will delete while working offline. File | Work Offline & View |
Layout, Uncheck the Preview Pane.

If not, move all the messages you wish to save from the Inbox to a local
folder you create. Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the Inbox.dbx and delete it. A new,
empty one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: FileWork Offline (or double click Working Online in the Status
Bar). File | Folder | Compact all folders. Don't touch anything until the
compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"m federko" wrote in message
.. .
I have two email messages in my inbox that are giving me a problem. Every
time I click on either one OE freezes and gets non responding message. I
can not delete them. Norton did not find any problems in the file. One
message is 8kb and other is 25kb, not too large. If I go into the Find tool
and try to delete that will freeze up too. Task manager shows 100% CPU
usage when everything freezes. The email works fine as long as I don't
click on either of those two emails. How can I get rid of them?

thanks

Click on the email ABOVE it. Hold down your Shift key and click on the
email BELOW it. All 3 will darken. Take your finger off the Shift key.
Hit Delete.

In your Delete folder, if you want either of those two good emails, drag
them back to your Inbox. Now, to delete the bad ones from your Delete
folder, repeat the above process.

Good luck...
Vicki



"m federko" wrote in message
.. .
I have two email messages in my inbox that are giving me a problem. Every
time I click on either one OE freezes and gets non responding message. I can
not delete them. Norton did not find any problems in the file. One message
is 8kb and other is 25kb, not too large. If I go into the Find tool and try
to delete that will freeze up too. Task manager shows 100% CPU usage when
everything freezes. The email works fine as long as I don't click on either
of those two emails. How can I get rid of them?

thanks

Working offline did not help. System froze.

I followed the steps you outlined for deleting the folder and that worked.
Everything is working fine now.

thanks for the help

mike



"Bruce Hagen" wrote in message
...
See if it will delete while working offline. File | Work Offline & View |
Layout, Uncheck the Preview Pane.

If not, move all the messages you wish to save from the Inbox to a local
folder you create. Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the Inbox.dbx and delete it. A new,
empty one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: FileWork Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"m federko" wrote in message
.. .
I have two email messages in my inbox that are giving me a problem. Every
time I click on either one OE freezes and gets non responding message. I
can not delete them. Norton did not find any problems in the file. One
message is 8kb and other is 25kb, not too large. If I go into the Find
tool and try to delete that will freeze up too. Task manager shows 100%
CPU usage when everything freezes. The email works fine as long as I don't
click on either of those two emails. How can I get rid of them?

thanks

You're welcome & thanks for the feedback.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"m federko" wrote in message
.. .
Working offline did not help. System froze.

I followed the steps you outlined for deleting the folder and that worked.
Everything is working fine now.

thanks for the help

mike



"Bruce Hagen" wrote in message
...
See if it will delete while working offline. File | Work Offline & View |
Layout, Uncheck the Preview Pane.

If not, move all the messages you wish to save from the Inbox to a local
folder you create. Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the Inbox.dbx and delete it. A new,
empty one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: FileWork Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"m federko" wrote in message
.. .
I have two email messages in my inbox that are giving me a problem. Every
time I click on either one OE freezes and gets non responding message. I
can not delete them. Norton did not find any problems in the file. One
message is 8kb and other is 25kb, not too large. If I go into the Find
tool and try to delete that will freeze up too. Task manager shows 100%
CPU usage when everything freezes. The email works fine as long as I
don't click on either of those two emails. How can I get rid of them?

thanks