The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back is
"Could not perform the operation because the default mail client is not
installed properly."

As many as 60 copies of a page that reads "Internet Explorer was unable to
link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the configuration
screen, but reverts back to the previous settings.

How is this fixed?

Charlie

See the hyperlinks section on http://www.oehelp.com
See if that helps.

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back is
"Could not perform the operation because the default mail client is not
installed properly."

As many as 60 copies of a page that reads "Internet Explorer was unable to
link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the configuration
screen, but reverts back to the previous settings.

How is this fixed?

Charlie

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back is
"Could not perform the operation because the default mail client is not
installed properly."

As many as 60 copies of a page that reads "Internet Explorer was unable to
link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the configuration
screen, but reverts back to the previous settings.

How is this fixed?

Charlie



Control Panel | Add or Remove Programs | Set Program Access and Defaults
Make Outlook Express the default email program.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back is
"Could not perform the operation because the default mail client is not
installed properly."

As many as 60 copies of a page that reads "Internet Explorer was unable
to link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the configuration
screen, but reverts back to the previous settings.

How is this fixed?

Charlie



Control Panel | Add or Remove Programs | Set Program Access and Defaults
Make Outlook Express the default email program.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

This provides the same result as before. I set OE as the default and close
the Program Access and Defaults. When I reopen P A & D,OE is no longer the
default. The change does not stick.

Charlie

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back is
"Could not perform the operation because the default mail client is not
installed properly."

As many as 60 copies of a page that reads "Internet Explorer was unable
to link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the
configuration screen, but reverts back to the previous settings.

How is this fixed?

Control Panel | Add or Remove Programs | Set Program Access and Defaults
Make Outlook Express the default email program.

This provides the same result as before. I set OE as the default and close
the Program Access and Defaults. When I reopen P A & D,OE is no longer
the default. The change does not stick.


Is Outlook installed?
What does the default change to?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back is
"Could not perform the operation because the default mail client is not
installed properly."

As many as 60 copies of a page that reads "Internet Explorer was unable
to link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to
custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the
configuration screen, but reverts back to the previous settings.

How is this fixed?

Control Panel | Add or Remove Programs | Set Program Access and Defaults
Make Outlook Express the default email program.

This provides the same result as before. I set OE as the default and
close the Program Access and Defaults. When I reopen P A & D,OE is no
longer the default. The change does not stick.


Is Outlook installed?
What does the default change to?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Outlook is on the system as part of Office 97 suite. It is not being used
and does not show up as a separate program under add/delete in the control
panel. I cannot identify it from the list of processes in task manager.

The only thing the P A & D shows is "use my current e-mail program" with no
identification of what it is.

Charlie

What is listed under Control Panel | Internet Options | Programs? Set OE
there. If it is not listed as an option, then see www.oehelp.com/oedef.aspx

steve

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back
is "Could not perform the operation because the default mail client is
not installed properly."

As many as 60 copies of a page that reads "Internet Explorer was
unable to link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to
custom.

The "Choose a default e-mail program" is set to "use my current e-mail
program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the
configuration screen, but reverts back to the previous settings.

How is this fixed?

Control Panel | Add or Remove Programs | Set Program Access and
Defaults
Make Outlook Express the default email program.

This provides the same result as before. I set OE as the default and
close the Program Access and Defaults. When I reopen P A & D,OE is no
longer the default. The change does not stick.


Is Outlook installed?
What does the default change to?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Outlook is on the system as part of Office 97 suite. It is not being used
and does not show up as a separate program under add/delete in the control
panel. I cannot identify it from the list of processes in task manager.

The only thing the P A & D shows is "use my current e-mail program" with
no identification of what it is.

Charlie

OE is set as email connection and always has been.
I have run "C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg

All to no avail. No suggestion is being discounted.


Charlie



"Steve Cochran" wrote in message
...
What is listed under Control Panel | Internet Options | Programs? Set OE
there. If it is not listed as an option, then see
www.oehelp.com/oedef.aspx

steve

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in
message ...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back
is "Could not perform the operation because the default mail client
is not installed properly."

As many as 60 copies of a page that reads "Internet Explorer was
unable to link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to
custom.

The "Choose a default e-mail program" is set to "use my current
e-mail program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the
configuration screen, but reverts back to the previous settings.

How is this fixed?

Control Panel | Add or Remove Programs | Set Program Access and
Defaults
Make Outlook Express the default email program.

This provides the same result as before. I set OE as the default and
close the Program Access and Defaults. When I reopen P A & D,OE is no
longer the default. The change does not stick.


Is Outlook installed?
What does the default change to?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Outlook is on the system as part of Office 97 suite. It is not being used
and does not show up as a separate program under add/delete in the
control panel. I cannot identify it from the list of processes in task
manager.

The only thing the P A & D shows is "use my current e-mail program" with
no identification of what it is.

Charlie

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
This provides the same result as before. I set OE as the default and
close the Program Access and Defaults. When I reopen P A & D,OE is no
longer the default. The change does not stick.


Is Outlook installed?
What does the default change to?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Outlook is on the system as part of Office 97 suite. It is not being used
and does not show up as a separate program under add/delete in the control
panel. I cannot identify it from the list of processes in task manager.

The only thing the P A & D shows is "use my current e-mail program" with
no identification of what it is.

Charlie



In Set Program Access and Defaults have you tried clicking the radio button
for Microsoft Windows?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Try going to Start | Run and type:

shmgrate.exe OCInstallUserConfigOE

steve

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
OE is set as email connection and always has been.
I have run "C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg

All to no avail. No suggestion is being discounted.


Charlie



"Steve Cochran" wrote in message
...
What is listed under Control Panel | Internet Options | Programs? Set OE
there. If it is not listed as an option, then see
www.oehelp.com/oedef.aspx

steve

"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...

"Frank Saunders, MS-MVP OE/WM" wrote in
message ...
"Charlie Bress" Here-I-am-at-the-last-moment.com wrote in message
...
The OS is WinXP and SP2

I cannot send email when I click a link on a web page that is marked
mailto:address

This happens with either IE6 or Firefox. The message that comes back
is "Could not perform the operation because the default mail client
is not installed properly."

As many as 60 copies of a page that reads "Internet Explorer was
unable to link to the web page you requested."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set program access and defaults" is set to
custom.

The "Choose a default e-mail program" is set to "use my current
e-mail program"

The box beside "Outlook Express" is checked.

If I select OE, it does not stay selected after closing the
configuration screen, but reverts back to the previous settings.

How is this fixed?

Control Panel | Add or Remove Programs | Set Program Access and
Defaults
Make Outlook Express the default email program.

This provides the same result as before. I set OE as the default and
close the Program Access and Defaults. When I reopen P A & D,OE is no
longer the default. The change does not stick.


Is Outlook installed?
What does the default change to?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Outlook is on the system as part of Office 97 suite. It is not being
used and does not show up as a separate program under add/delete in the
control panel. I cannot identify it from the list of processes in task
manager.

The only thing the P A & D shows is "use my current e-mail program" with
no identification of what it is.

Charlie