Hi folks,

I've got a friend's PC, and whenever he tries to open emails he gets an
error that OE is unable to open the message. He's running on XP SP2.

It's the Brazilian version, so the exact message is in Portuguese and goes
something like this:

"Ocorreu um error ao ser aberta esta mensagem.

Erro."

Basically this translates to:

"An error occured opening this message.

Error."

Any ideas what I can try?

I've already uninstalled and reinstalled OE.

Thanks

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

StainlessSteelRat wrote:
Hi folks,

I've got a friend's PC, and whenever he tries to open emails he gets an
error that OE is unable to open the message. He's running on XP SP2.

It's the Brazilian version, so the exact message is in Portuguese and goes
something like this:

"Ocorreu um error ao ser aberta esta mensagem.

Erro."

Basically this translates to:

"An error occured opening this message.

Error."

Any ideas what I can try?

I've already uninstalled and reinstalled OE.

Thanks

Go to File | Identities and set up a new Identity.

Make sure you see points 2 and 3 here when doing so:
www.oehelp.com/OETips.aspx

Then add the accounts and make sure its working okay. If so, then you can
use File | Import | Messages to get the messages out of the old identity,
and if needed use one of the utilities mentioned in point 4 on that page.

steve

"StainlessSteelRat" wrote in message
...
Hi folks,

I've got a friend's PC, and whenever he tries to open emails he gets an
error that OE is unable to open the message. He's running on XP SP2.

It's the Brazilian version, so the exact message is in Portuguese and goes
something like this:

"Ocorreu um error ao ser aberta esta mensagem.

Erro."

Basically this translates to:

"An error occured opening this message.

Error."

Any ideas what I can try?

I've already uninstalled and reinstalled OE.

Thanks

Steve Cochran wrote:
Go to File | Identities and set up a new Identity.

Make sure you see points 2 and 3 here when doing so:
www.oehelp.com/OETips.aspx

Then add the accounts and make sure its working okay. If so, then
you can use File | Import | Messages to get the messages out of the
old identity, and if needed use one of the utilities mentioned in
point 4 on that page.

Thanks for the reply! (And thanks to PA Bear as well!) I'll go try these
things.