![]() |
If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
|||
|
|||
![]()
Hello all:
I am hoping someone will have suggestions for something being experienced with my parents PC. I will describe this as best I can since I have not see it for myself and I am getting descriptions from very, very, novice users. My parents have Win2k Pro. Each one has their own login account, and their own email account. My mother's IE and OE work fine. My father can launch IE fine. However, when he launches OE, it starts as though the Identity setup has been lost. When I try and guide him thru selecting Managing Identity, and have him choose New, the setup does not save. I am wondering what might have effected this, and also wondering what might be done to correct this. Please let me know. Any suggestions will be appreciated. Thank you. Mark |
Ads |
#2
|
|||
|
|||
![]()
Since this is a little vague, I will provide some options. Hopefully, one
will help. By each having their own logon account, is this for the bouts Welcome Screen, or an OE logon? For the OE logon password: Your ISP should be able to tell you, or see this site for a tool to retrieve your e-mail account password: http://www.nirsoft.net/utils/mailpv.html For an identity password: http://insideoe.tomsterdam.com/faqs/how.htm#delnopass Or: http://www.mindspring.com/~majik/identites.htm -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Mark W" wrote in message ... Hello all: I am hoping someone will have suggestions for something being experienced with my parents PC. I will describe this as best I can since I have not see it for myself and I am getting descriptions from very, very, novice users. My parents have Win2k Pro. Each one has their own login account, and their own email account. My mother's IE and OE work fine. My father can launch IE fine. However, when he launches OE, it starts as though the Identity setup has been lost. When I try and guide him thru selecting Managing Identity, and have him choose New, the setup does not save. I am wondering what might have effected this, and also wondering what might be done to correct this. Please let me know. Any suggestions will be appreciated. Thank you. Mark |
#4
|
|||
|
|||
![]()
Perhaps something here may help. All common problems.
You may have a damaged identity especially if it is the default Main Identity. File | Identity | Add New Identity. Create a new one and test it. If all is well, you can import your messages and Address Book from the old identity and delete it. How to Create and Use Identities in Outlook Express http://support.microsoft.com/?kbid=209169 Or a password problem: Outlook Express keeps prompting for your password http://www.dougknox.com/xp/tips/xp_oe_passwords.htm Cannot Save E-Mail Account Password in Outlook Express 5 http://support.microsoft.com/?kbid=228713 Save Password Check Box Is Unavailable http://support.microsoft.com/?kbid=137361 Last resort, try a third Logon. Set up a new account for the problem account there. If that is working, you can backup & restore OE messages. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Mark W" wrote in message ... Hello Bruce: I will look at these options, but I think this will not provide a solution since my father's OE setup did not have an Identity password when first setup. And I am pretty sure he would be unable to change this himself!! When I mentioned that my mother and father have separate login accounts and email accounts, they each use their own login and password at the Windows logon screen (CTRL-ALT-DEL), and only their own email account is setup in their OE account. For example, my mother presses CTRL-ALT-DEL, input her Windows login (i.e.: mom) and it's account password. If she wants to get her email, OE is setup with her ISP info for say . My father also starts windows with CTRL-ALT-DEL, and inputs user "dad" and it's account password. His OE account used his ISP account info (i.e.: ). Thank you for your input. Mark "Bruce Hagen" wrote in message ... Since this is a little vague, I will provide some options. Hopefully, one will help. By each having their own logon account, is this for the bouts Welcome Screen, or an OE logon? For the OE logon password: Your ISP should be able to tell you, or see this site for a tool to retrieve your e-mail account password: http://www.nirsoft.net/utils/mailpv.html For an identity password: http://insideoe.tomsterdam.com/faqs/how.htm#delnopass Or: http://www.mindspring.com/~majik/identites.htm -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Mark W" wrote in message ... Hello all: I am hoping someone will have suggestions for something being experienced with my parents PC. I will describe this as best I can since I have not see it for myself and I am getting descriptions from very, very, novice users. My parents have Win2k Pro. Each one has their own login account, and their own email account. My mother's IE and OE work fine. My father can launch IE fine. However, when he launches OE, it starts as though the Identity setup has been lost. When I try and guide him thru selecting Managing Identity, and have him choose New, the setup does not save. I am wondering what might have effected this, and also wondering what might be done to correct this. Please let me know. Any suggestions will be appreciated. Thank you. Mark |
#5
|
|||
|
|||
![]()
Hi Bruce:
Thank you for these suggestions. If all else does fail, I think your last suggestion about a 3rd login and then backup/restore would work. Getting access to his system remotely is the fun part. ![]() Mark "Bruce Hagen" wrote in message ... Perhaps something here may help. All common problems. You may have a damaged identity especially if it is the default Main Identity. File | Identity | Add New Identity. Create a new one and test it. If all is well, you can import your messages and Address Book from the old identity and delete it. How to Create and Use Identities in Outlook Express http://support.microsoft.com/?kbid=209169 Or a password problem: Outlook Express keeps prompting for your password http://www.dougknox.com/xp/tips/xp_oe_passwords.htm Cannot Save E-Mail Account Password in Outlook Express 5 http://support.microsoft.com/?kbid=228713 Save Password Check Box Is Unavailable http://support.microsoft.com/?kbid=137361 Last resort, try a third Logon. Set up a new account for the problem account there. If that is working, you can backup & restore OE messages. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Mark W" wrote in message ... Hello Bruce: I will look at these options, but I think this will not provide a solution since my father's OE setup did not have an Identity password when first setup. And I am pretty sure he would be unable to change this himself!! When I mentioned that my mother and father have separate login accounts and email accounts, they each use their own login and password at the Windows logon screen (CTRL-ALT-DEL), and only their own email account is setup in their OE account. For example, my mother presses CTRL-ALT-DEL, input her Windows login (i.e.: mom) and it's account password. If she wants to get her email, OE is setup with her ISP info for say . My father also starts windows with CTRL-ALT-DEL, and inputs user "dad" and it's account password. His OE account used his ISP account info (i.e.: ). Thank you for your input. Mark "Bruce Hagen" wrote in message ... Since this is a little vague, I will provide some options. Hopefully, one will help. By each having their own logon account, is this for the bouts Welcome Screen, or an OE logon? For the OE logon password: Your ISP should be able to tell you, or see this site for a tool to retrieve your e-mail account password: http://www.nirsoft.net/utils/mailpv.html For an identity password: http://insideoe.tomsterdam.com/faqs/how.htm#delnopass Or: http://www.mindspring.com/~majik/identites.htm -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Mark W" wrote in message ... Hello all: I am hoping someone will have suggestions for something being experienced with my parents PC. I will describe this as best I can since I have not see it for myself and I am getting descriptions from very, very, novice users. My parents have Win2k Pro. Each one has their own login account, and their own email account. My mother's IE and OE work fine. My father can launch IE fine. However, when he launches OE, it starts as though the Identity setup has been lost. When I try and guide him thru selecting Managing Identity, and have him choose New, the setup does not save. I am wondering what might have effected this, and also wondering what might be done to correct this. Please let me know. Any suggestions will be appreciated. Thank you. Mark |
Thread Tools | Search this Thread |
Display Modes | |
|
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
Identities | Learner | Outlook Express | 4 | June 11th 06 12:08 PM |
identities | MG | Outlook Express | 0 | April 21st 06 05:53 PM |
Identities | Tiny | Outlook Express | 15 | March 23rd 06 10:38 PM |
Identities | Danish | Outlook Express | 5 | February 10th 06 01:09 PM |