Hello all:

I am hoping someone will have suggestions for something being
experienced with my parents PC. I will describe this as best I can
since I have not see it for myself and I am getting descriptions
from very, very, novice users.

My parents have Win2k Pro. Each one has their own login account,
and their own email account. My mother's IE and OE work fine. My
father can launch IE fine. However, when he launches OE, it starts
as though the Identity setup has been lost. When I try and guide
him thru selecting Managing Identity, and have him choose New, the
setup does not save.

I am wondering what might have effected this, and also wondering
what might be done to correct this. Please let me know. Any
suggestions will be appreciated. Thank you.

Mark

Since this is a little vague, I will provide some options. Hopefully, one
will help.

By each having their own logon account, is this for the bouts Welcome
Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to retrieve
your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being experienced
with my parents PC. I will describe this as best I can since I have not
see it for myself and I am getting descriptions from very, very, novice
users.

My parents have Win2k Pro. Each one has their own login account, and
their own email account. My mother's IE and OE work fine. My father can
launch IE fine. However, when he launches OE, it starts as though the
Identity setup has been lost. When I try and guide him thru selecting
Managing Identity, and have him choose New, the setup does not save.

I am wondering what might have effected this, and also wondering what
might be done to correct this. Please let me know. Any suggestions will
be appreciated. Thank you.

Mark

Hello Bruce:

I will look at these options, but I think this will not provide a
solution since my father's OE setup did not have an Identity
password when first setup. And I am pretty sure he would be unable
to change this himself!!

When I mentioned that my mother and father have separate login
accounts and email accounts, they each use their own login and
password at the Windows logon screen (CTRL-ALT-DEL), and only their
own email account is setup in their OE account.

For example, my mother presses CTRL-ALT-DEL, input her Windows login
(i.e.: mom) and it's account password. If she wants to get her
email, OE is setup with her ISP info for say . My father
also starts windows with CTRL-ALT-DEL, and inputs user "dad" and
it's account password. His OE account used his ISP account info
(i.e.: ).

Thank you for your input.

Mark


"Bruce Hagen" wrote in message
...
Since this is a little vague, I will provide some options.
Hopefully, one will help.

By each having their own logon account, is this for the bouts
Welcome Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool
to retrieve your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being
experienced with my parents PC. I will describe this as best I
can since I have not see it for myself and I am getting
descriptions from very, very, novice users.

My parents have Win2k Pro. Each one has their own login account,
and their own email account. My mother's IE and OE work fine.
My father can launch IE fine. However, when he launches OE, it
starts as though the Identity setup has been lost. When I try
and guide him thru selecting Managing Identity, and have him
choose New, the setup does not save.

I am wondering what might have effected this, and also wondering
what might be done to correct this. Please let me know. Any
suggestions will be appreciated. Thank you.

Mark

Perhaps something here may help. All common problems.

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

Or a password problem:

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361

Last resort, try a third Logon. Set up a new account for the problem account
there. If that is working, you can backup & restore OE messages.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello Bruce:

I will look at these options, but I think this will not provide a solution
since my father's OE setup did not have an Identity password when first
setup. And I am pretty sure he would be unable to change this himself!!

When I mentioned that my mother and father have separate login accounts
and email accounts, they each use their own login and password at the
Windows logon screen (CTRL-ALT-DEL), and only their own email account is
setup in their OE account.

For example, my mother presses CTRL-ALT-DEL, input her Windows login
(i.e.: mom) and it's account password. If she wants to get her email, OE
is setup with her ISP info for say . My father also starts
windows with CTRL-ALT-DEL, and inputs user "dad" and it's account
password. His OE account used his ISP account info (i.e.: ).

Thank you for your input.

Mark


"Bruce Hagen" wrote in message
...
Since this is a little vague, I will provide some options. Hopefully, one
will help.

By each having their own logon account, is this for the bouts Welcome
Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to
retrieve your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being
experienced with my parents PC. I will describe this as best I can
since I have not see it for myself and I am getting descriptions from
very, very, novice users.

My parents have Win2k Pro. Each one has their own login account, and
their own email account. My mother's IE and OE work fine. My father can
launch IE fine. However, when he launches OE, it starts as though the
Identity setup has been lost. When I try and guide him thru selecting
Managing Identity, and have him choose New, the setup does not save.

I am wondering what might have effected this, and also wondering what
might be done to correct this. Please let me know. Any suggestions
will be appreciated. Thank you.

Mark

Hi Bruce:

Thank you for these suggestions. If all else does fail, I think
your last suggestion about a 3rd login and then backup/restore would
work. Getting access to his system remotely is the fun part.

Mark

"Bruce Hagen" wrote in message
...
Perhaps something here may help. All common problems.

You may have a damaged identity especially if it is the default
Main Identity. File | Identity | Add New Identity. Create a new
one and test it. If all is well, you can import your messages and
Address Book from the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

Or a password problem:

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361

Last resort, try a third Logon. Set up a new account for the
problem account there. If that is working, you can backup &
restore OE messages.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello Bruce:

I will look at these options, but I think this will not provide a
solution since my father's OE setup did not have an Identity
password when first setup. And I am pretty sure he would be
unable to change this himself!!

When I mentioned that my mother and father have separate login
accounts and email accounts, they each use their own login and
password at the Windows logon screen (CTRL-ALT-DEL), and only
their own email account is setup in their OE account.

For example, my mother presses CTRL-ALT-DEL, input her Windows
login (i.e.: mom) and it's account password. If she wants to get
her email, OE is setup with her ISP info for say . My
father also starts windows with CTRL-ALT-DEL, and inputs user
"dad" and it's account password. His OE account used his ISP
account info (i.e.: ).

Thank you for your input.

Mark


"Bruce Hagen" wrote in message
...
Since this is a little vague, I will provide some options.
Hopefully, one will help.

By each having their own logon account, is this for the bouts
Welcome Screen, or an OE logon?

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool
to retrieve your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass
Or:
http://www.mindspring.com/~majik/identites.htm
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Mark W" wrote in message
...
Hello all:

I am hoping someone will have suggestions for something being
experienced with my parents PC. I will describe this as best I
can since I have not see it for myself and I am getting
descriptions from very, very, novice users.

My parents have Win2k Pro. Each one has their own login
account, and their own email account. My mother's IE and OE
work fine. My father can launch IE fine. However, when he
launches OE, it starts as though the Identity setup has been
lost. When I try and guide him thru selecting Managing
Identity, and have him choose New, the setup does not save.

I am wondering what might have effected this, and also
wondering what might be done to correct this. Please let me
know. Any suggestions will be appreciated. Thank you.

Mark