Unable to open the Address Book. The address book may not be insta
 

I'm running XP Media Center 2005 and was trying to resolve an issue with my
son's "Identity". I created a new identity for him and was deleteing contacts
from the contact list one at a time when it went blank and started giving me
the above message closely followed by one that told me that OE6 wasn't
configured properly and to reinstall it. I tried various "cures" found within
the MS site (and others) with no luck. As a last ditch effort before
migrating to Outlook 2003 I upgraded to IE7 with no luck again. In fact, when
I now click on an email I get the following "There was an erroropening this
message. An error has occured." which is another of MS's useless messages.
Any ideas? At this point I'm pretty desperate.

Unable to open the Address Book. The address book may not be insta
 

Try deleting folders.dbx (hidden)

See www.oehelp.com/OETips.aspx#7

steve

"cbcrocker" wrote in message
...
I'm running XP Media Center 2005 and was trying to resolve an issue with
my
son's "Identity". I created a new identity for him and was deleteing
contacts
from the contact list one at a time when it went blank and started giving
me
the above message closely followed by one that told me that OE6 wasn't
configured properly and to reinstall it. I tried various "cures" found
within
the MS site (and others) with no luck. As a last ditch effort before
migrating to Outlook 2003 I upgraded to IE7 with no luck again. In fact,
when
I now click on an email I get the following "There was an erroropening
this
message. An error has occured." which is another of MS's useless messages.
Any ideas? At this point I'm pretty desperate.

Unable to open the Address Book. The address book may not be i
 

Steve,

OE opens fine (except for the address book) and emails flow into the inbox.
You just can't create a new email or reply/forward existing ones. I'll try
your suggestion though when I get home. Is it a specific folder named
folders.dbx or is it all of them?

Craig

"Steve Cochran" wrote:

Try deleting folders.dbx (hidden)

See www.oehelp.com/OETips.aspx#7

steve

"cbcrocker" wrote in message
...
I'm running XP Media Center 2005 and was trying to resolve an issue with
my
son's "Identity". I created a new identity for him and was deleteing
contacts
from the contact list one at a time when it went blank and started giving
me
the above message closely followed by one that told me that OE6 wasn't
configured properly and to reinstall it. I tried various "cures" found
within
the MS site (and others) with no luck. As a last ditch effort before
migrating to Outlook 2003 I upgraded to IE7 with no luck again. In fact,
when
I now click on an email I get the following "There was an erroropening
this
message. An error has occured." which is another of MS's useless messages.
Any ideas? At this point I'm pretty desperate.

Unable to open the Address Book. The address book may not be i
 

Each Identity will have a copy of the folders.dbx file. You want the one
from the identity that won't work. However, if its the address book that is
the problem you may need to rename the wab file to get OE to function again,
I think.

steve

"cbcrocker" wrote in message
...
Steve,

OE opens fine (except for the address book) and emails flow into the
inbox.
You just can't create a new email or reply/forward existing ones. I'll
try
your suggestion though when I get home. Is it a specific folder named
folders.dbx or is it all of them?

Craig

"Steve Cochran" wrote:

Try deleting folders.dbx (hidden)

See www.oehelp.com/OETips.aspx#7

steve

"cbcrocker" wrote in message
...
I'm running XP Media Center 2005 and was trying to resolve an issue
with
my
son's "Identity". I created a new identity for him and was deleteing
contacts
from the contact list one at a time when it went blank and started
giving
me
the above message closely followed by one that told me that OE6 wasn't
configured properly and to reinstall it. I tried various "cures" found
within
the MS site (and others) with no luck. As a last ditch effort before
migrating to Outlook 2003 I upgraded to IE7 with no luck again. In
fact,
when
I now click on an email I get the following "There was an erroropening
this
message. An error has occured." which is another of MS's useless
messages.
Any ideas? At this point I'm pretty desperate.

Unable to open the Address Book. The address book may not be i
 

Steve - Thanks for all the help but nothing I've tried has helped either the
issue with the single identity nor the address book problem i've been having.
Sooo, it looks like I've going to migrate to Outlook 2003 after all.

"Steve Cochran" wrote:

Each Identity will have a copy of the folders.dbx file. You want the one
from the identity that won't work. However, if its the address book that is
the problem you may need to rename the wab file to get OE to function again,
I think.

steve

"cbcrocker" wrote in message
...
Steve,

OE opens fine (except for the address book) and emails flow into the
inbox.
You just can't create a new email or reply/forward existing ones. I'll
try
your suggestion though when I get home. Is it a specific folder named
folders.dbx or is it all of them?

Craig

"Steve Cochran" wrote:

Try deleting folders.dbx (hidden)

See www.oehelp.com/OETips.aspx#7

steve

"cbcrocker" wrote in message
...
I'm running XP Media Center 2005 and was trying to resolve an issue
with
my
son's "Identity". I created a new identity for him and was deleteing
contacts
from the contact list one at a time when it went blank and started
giving
me
the above message closely followed by one that told me that OE6 wasn't
configured properly and to reinstall it. I tried various "cures" found
within
the MS site (and others) with no luck. As a last ditch effort before
migrating to Outlook 2003 I upgraded to IE7 with no luck again. In
fact,
when
I now click on an email I get the following "There was an erroropening
this
message. An error has occured." which is another of MS's useless
messages.
Any ideas? At this point I'm pretty desperate.

Unable to open the Address Book. The address book may not be i
 

Well, after deciding to give it one more go I found the ie6 installer so that
I could reinstall oe6 via the instructions found within KB318378. Of course
by this time I've already loaded ie7 which I dpn't think is as bad as some
folks have been saying. But to reload oe6 I've either got to uninstall ie7
or figure out a way to run both of them together. I remember someone
somewhere in my searching having a way to do tis but I can't remember what
the instructions were. Any ideas?

"cbcrocker" wrote:

Steve - Thanks for all the help but nothing I've tried has helped either the
issue with the single identity nor the address book problem i've been having.
Sooo, it looks like I've going to migrate to Outlook 2003 after all.

"Steve Cochran" wrote:

Each Identity will have a copy of the folders.dbx file. You want the one
from the identity that won't work. However, if its the address book that is
the problem you may need to rename the wab file to get OE to function again,
I think.

steve

"cbcrocker" wrote in message
...
Steve,

OE opens fine (except for the address book) and emails flow into the
inbox.
You just can't create a new email or reply/forward existing ones. I'll
try
your suggestion though when I get home. Is it a specific folder named
folders.dbx or is it all of them?

Craig

"Steve Cochran" wrote:

Try deleting folders.dbx (hidden)

See www.oehelp.com/OETips.aspx#7

steve

"cbcrocker" wrote in message
...
I'm running XP Media Center 2005 and was trying to resolve an issue
with
my
son's "Identity". I created a new identity for him and was deleteing
contacts
from the contact list one at a time when it went blank and started
giving
me
the above message closely followed by one that told me that OE6 wasn't
configured properly and to reinstall it. I tried various "cures" found
within
the MS site (and others) with no luck. As a last ditch effort before
migrating to Outlook 2003 I upgraded to IE7 with no luck again. In
fact,
when
I now click on an email I get the following "There was an erroropening
this
message. An error has occured." which is another of MS's useless
messages.
Any ideas? At this point I'm pretty desperate.

Unable to open the Address Book. The address book may not be i
 

"cbcrocker" wrote in message
...
Well, after deciding to give it one more go I found the ie6 installer so
that
I could reinstall oe6 via the instructions found within KB318378. Of
course
by this time I've already loaded ie7 which I dpn't think is as bad as some
folks have been saying. But to reload oe6 I've either got to uninstall
ie7
or figure out a way to run both of them together. I remember someone
somewhere in my searching having a way to do tis but I can't remember what
the instructions were. Any ideas?


To uninstall IE7 go to Control Panel | Add or Remove Programs and remove
Windows Internet Explorer 7 near the bottom of the list.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Unable to open the Address Book. The address book may not be i
 

Did that successfully (phew!). ie6setup.exe still wouldn't, says I have a
later version, run I'm assumming because of any last vestiges of IE7
remaining. I'm running CCleaner (per the HP help desk) to remove them. Then
I'll try again.

"Frank Saunders, MS-MVP OE/WM" wrote:

"cbcrocker" wrote in message
...
Well, after deciding to give it one more go I found the ie6 installer so
that
I could reinstall oe6 via the instructions found within KB318378. Of
course
by this time I've already loaded ie7 which I dpn't think is as bad as some
folks have been saying. But to reload oe6 I've either got to uninstall
ie7
or figure out a way to run both of them together. I remember someone
somewhere in my searching having a way to do tis but I can't remember what
the instructions were. Any ideas?


To uninstall IE7 go to Control Panel | Add or Remove Programs and remove
Windows Internet Explorer 7 near the bottom of the list.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Unable to open the Address Book. The address book may not be i
 

If IE7 was removed successfully then you should now have IE6. Did it not
come back?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

"cbcrocker" wrote in message
...
Did that successfully (phew!). ie6setup.exe still wouldn't, says I have a
later version, run I'm assumming because of any last vestiges of IE7
remaining. I'm running CCleaner (per the HP help desk) to remove them.
Then
I'll try again.

"Frank Saunders, MS-MVP OE/WM" wrote:

"cbcrocker" wrote in message
...
Well, after deciding to give it one more go I found the ie6 installer
so
that
I could reinstall oe6 via the instructions found within KB318378. Of
course
by this time I've already loaded ie7 which I dpn't think is as bad as
some
folks have been saying. But to reload oe6 I've either got to uninstall
ie7
or figure out a way to run both of them together. I remember someone
somewhere in my searching having a way to do tis but I can't remember
what
the instructions were. Any ideas?

To uninstall IE7 go to Control Panel | Add or Remove Programs and remove
Windows Internet Explorer 7 near the bottom of the list.