Cannot send email on OE6
 

After having fixed the problem with opening OE6, I cannot now send
email. Talked to Comcast and everything they suggested failed. I get
the error:

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No, Error Number: 0x800C013E

Cannot send email on OE6
 

Check out these two links. The *Port: 0, Secure(SSL): No,* part of this
error message does not make sense if you have the correct account settings,
especially Port & SSL.

http://www.comcast.com/Customers/FAQ...s.ashx?Id=2315
And:
http://www.comcast.com/Customers/FAQ...s.ashx?Id=2288
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"steve podleski" wrote in message
oups.com...
After having fixed the problem with opening OE6, I cannot now send
email. Talked to Comcast and everything they suggested failed. I get
the error:

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No, Error Number: 0x800C013E

Cannot send email on OE6
 

Bruce,

Those two links were the suggested fixes by Comcast, but they did not
work. I don't understand the error message regarding SSL since it is
not used.

Bruce Hagen wrote:
Check out these two links. The *Port: 0, Secure(SSL): No,* part of this
error message does not make sense if you have the correct account settings,
especially Port & SSL.

http://www.comcast.com/Customers/FAQ...s.ashx?Id=2315
And:
http://www.comcast.com/Customers/FAQ...s.ashx?Id=2288
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"steve podleski" wrote in message
oups.com...
After having fixed the problem with opening OE6, I cannot now send
email. Talked to Comcast and everything they suggested failed. I get
the error:

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No, Error Number: 0x800C013E

Cannot send email on OE6
 

Hi Steve,

Errors in this range usually indicate a corrupted DBX (OE database) file.
For this specific error a user reported renaming Pop3uidl.dbx fixed the
problem. This file tracks which messages have been downloaded to OE.
However, this may not be the answer -- another file (in the OE message store
folder) may be involved. Close OE before deleting or renaming the file. If
messages have been kept on the server they will be downloaded again.

If this does not prove to be the problem file other steps can be taken, such
as moving all files from the message store, creating new files and empty OE
folders. Let us know if renaming or deleting the Pop3uidl.dbx file restores
functionality.

Close Outlook Express First

.. Right-click the Pop3uidl.dbx file, and then click Rename.
.. Rename the file to Pop3uidl.old, and then click OK.
.. Start Outlook Express.

Open the Store Folder



Instead of using search the store folder can be opened directly. Each
identity has its own store folder.



a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
Folder.
b.. Place the cursor at the left of the text of the path to the folder.
c.. Drag the cursor to the right until the text scrolls to the end.
d.. Right-click on the text and choose Copy.
e.. In the Start, Run box right-click Paste. Click OK to open the store
folder.
f.. Close Outlook Express before working with the message store files.


Using Keyboard Shortcuts for Transfer of the Folder Path
Courtesy of: Jim Pickering, MVP-Outlook Express

An even easier method when opening that page is to use the Tab to
highlight the folder location, then Ctrl+C and close OE, then use Start/Run
and Ctrl+V. Same caveat about hidden files applies but can be easily
modified in Explorer by using Tools/Folder Options.



--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"steve podleski" wrote in message
oups.com...
After having fixed the problem with opening OE6, I cannot now send
email. Talked to Comcast and everything they suggested failed. I get
the error:

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No, Error Number: 0x800C013E

Cannot send email on OE6
 

Tim,

Renaming the Pop3uidl.dbx file did not work.

Removing all the .dbx files and starting fresh did work.

Now it seems that one of the .dbx files may be causing the problem.
How can I find out which file is causing the problem without loading
each file one at a time (about 100 or more files)?

Kuay Tim wrote:
Hi Steve,

Errors in this range usually indicate a corrupted DBX (OE database) file.
For this specific error a user reported renaming Pop3uidl.dbx fixed the
problem. This file tracks which messages have been downloaded to OE.
However, this may not be the answer -- another file (in the OE message store
folder) may be involved. Close OE before deleting or renaming the file. If
messages have been kept on the server they will be downloaded again.

If this does not prove to be the problem file other steps can be taken, such
as moving all files from the message store, creating new files and empty OE
folders. Let us know if renaming or deleting the Pop3uidl.dbx file restores
functionality.

Close Outlook Express First

. Right-click the Pop3uidl.dbx file, and then click Rename.
. Rename the file to Pop3uidl.old, and then click OK.
. Start Outlook Express.

Open the Store Folder



Instead of using search the store folder can be opened directly. Each
identity has its own store folder.



a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
Folder.
b.. Place the cursor at the left of the text of the path to the folder.
c.. Drag the cursor to the right until the text scrolls to the end.
d.. Right-click on the text and choose Copy.
e.. In the Start, Run box right-click Paste. Click OK to open the store
folder.
f.. Close Outlook Express before working with the message store files.


Using Keyboard Shortcuts for Transfer of the Folder Path
Courtesy of: Jim Pickering, MVP-Outlook Express

An even easier method when opening that page is to use the Tab to
highlight the folder location, then Ctrl+C and close OE, then use Start/Run
and Ctrl+V. Same caveat about hidden files applies but can be easily
modified in Explorer by using Tools/Folder Options.



--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"steve podleski" wrote in message
oups.com...
After having fixed the problem with opening OE6, I cannot now send
email. Talked to Comcast and everything they suggested failed. I get
the error:

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No, Error Number: 0x800C013E

Cannot send email on OE6
 

This also works:
a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
Folder.
b.. Right-click on the location and Select All.
c.. Right-click on the highlighted text and choose Copy.
d.. Close Outlook Express before working with the message store files.
e.. In the Start, Run box right-click Paste. Click OK to open the store
folder.

I would also add (courtesy of Bruce Hagan):
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.
--
Ronald Sommer

"Kuay Tim" wrote in message
...
: Hi Steve,
:
: Errors in this range usually indicate a corrupted DBX (OE database) file.
: For this specific error a user reported renaming Pop3uidl.dbx fixed the
: problem. This file tracks which messages have been downloaded to OE.
: However, this may not be the answer -- another file (in the OE message
store
: folder) may be involved. Close OE before deleting or renaming the file. If
: messages have been kept on the server they will be downloaded again.
:
: If this does not prove to be the problem file other steps can be taken,
such
: as moving all files from the message store, creating new files and empty
OE
: folders. Let us know if renaming or deleting the Pop3uidl.dbx file
restores
: functionality.
:
: Close Outlook Express First
:
: . Right-click the Pop3uidl.dbx file, and then click Rename.
: . Rename the file to Pop3uidl.old, and then click OK.
: . Start Outlook Express.
:
: Open the Store Folder
:
:
:
: Instead of using search the store folder can be opened directly. Each
: identity has its own store folder.
:
:
:
: a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
: Folder.
: b.. Place the cursor at the left of the text of the path to the folder.
: c.. Drag the cursor to the right until the text scrolls to the end.
: d.. Right-click on the text and choose Copy.
: e.. In the Start, Run box right-click Paste. Click OK to open the store
: folder.
: f.. Close Outlook Express before working with the message store files.
:
:
: Using Keyboard Shortcuts for Transfer of the Folder Path
: Courtesy of: Jim Pickering, MVP-Outlook Express
:
: An even easier method when opening that page is to use the Tab to
: highlight the folder location, then Ctrl+C and close OE, then use
Start/Run
: and Ctrl+V. Same caveat about hidden files applies but can be easily
: modified in Explorer by using Tools/Folder Options.
:
:
:
: --
: Tim K.
: aka Kuay Tim
: MS-MVP - Outlook Express
: Lynnwood, WA
: *
: "steve podleski" wrote in message
: oups.com...
: After having fixed the problem with opening OE6, I cannot now send
: email. Talked to Comcast and everything they suggested failed. I get
: the error:
:
: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
: No, Error Number: 0x800C013E
:
:

Cannot send email on OE6
 

I wish you had continued with you first thread.

http://insideoe.tomsterdam.com/probl...rors.htm#crash
Did you try importing the dbx files?
The corrupt file should not import.

Sending problems are usually caused by a corrupt Outbox and/or Sent Items.
--
Ronald Sommer

"steve podleski" wrote in message
ups.com...
: Tim,
:
: Renaming the Pop3uidl.dbx file did not work.
:
: Removing all the .dbx files and starting fresh did work.
:
: Now it seems that one of the .dbx files may be causing the problem.
: How can I find out which file is causing the problem without loading
: each file one at a time (about 100 or more files)?
:
: Kuay Tim wrote:
: Hi Steve,
:
: Errors in this range usually indicate a corrupted DBX (OE database)
file.
: For this specific error a user reported renaming Pop3uidl.dbx fixed the
: problem. This file tracks which messages have been downloaded to OE.
: However, this may not be the answer -- another file (in the OE message
store
: folder) may be involved. Close OE before deleting or renaming the file.
If
: messages have been kept on the server they will be downloaded again.
:
: If this does not prove to be the problem file other steps can be taken,
such
: as moving all files from the message store, creating new files and empty
OE
: folders. Let us know if renaming or deleting the Pop3uidl.dbx file
restores
: functionality.
:
: Close Outlook Express First
:
: . Right-click the Pop3uidl.dbx file, and then click Rename.
: . Rename the file to Pop3uidl.old, and then click OK.
: . Start Outlook Express.
:
: Open the Store Folder
:
:
:
: Instead of using search the store folder can be opened directly. Each
: identity has its own store folder.
:
:
:
: a.. In Outlook Express click on Tools, Options, Maintenance
tab...Store
: Folder.
: b.. Place the cursor at the left of the text of the path to the
folder.
: c.. Drag the cursor to the right until the text scrolls to the end.
: d.. Right-click on the text and choose Copy.
: e.. In the Start, Run box right-click Paste. Click OK to open the
store
: folder.
: f.. Close Outlook Express before working with the message store files.
:
:
: Using Keyboard Shortcuts for Transfer of the Folder Path
: Courtesy of: Jim Pickering, MVP-Outlook Express
:
: An even easier method when opening that page is to use the Tab to
: highlight the folder location, then Ctrl+C and close OE, then use
Start/Run
: and Ctrl+V. Same caveat about hidden files applies but can be easily
: modified in Explorer by using Tools/Folder Options.
:
:
:
: --
: Tim K.
: aka Kuay Tim
: MS-MVP - Outlook Express
: Lynnwood, WA
: *
: "steve podleski" wrote in message
: oups.com...
: After having fixed the problem with opening OE6, I cannot now send
: email. Talked to Comcast and everything they suggested failed. I get
: the error:
:
: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
: No, Error Number: 0x800C013E
:

Cannot send email on OE6
 

Ron,

I renamed the old Sent and Outbox files and imported all the dbx files.
Worked ok.

Thank you very much.

Ron Sommer wrote:
This also works:
a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
Folder.
b.. Right-click on the location and Select All.
c.. Right-click on the highlighted text and choose Copy.
d.. Close Outlook Express before working with the message store files.
e.. In the Start, Run box right-click Paste. Click OK to open the store
folder.

I would also add (courtesy of Bruce Hagan):
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.
--
Ronald Sommer

"Kuay Tim" wrote in message
...
: Hi Steve,
:
: Errors in this range usually indicate a corrupted DBX (OE database) file.
: For this specific error a user reported renaming Pop3uidl.dbx fixed the
: problem. This file tracks which messages have been downloaded to OE.
: However, this may not be the answer -- another file (in the OE message
store
: folder) may be involved. Close OE before deleting or renaming the file. If
: messages have been kept on the server they will be downloaded again.
:
: If this does not prove to be the problem file other steps can be taken,
such
: as moving all files from the message store, creating new files and empty
OE
: folders. Let us know if renaming or deleting the Pop3uidl.dbx file
restores
: functionality.
:
: Close Outlook Express First
:
: . Right-click the Pop3uidl.dbx file, and then click Rename.
: . Rename the file to Pop3uidl.old, and then click OK.
: . Start Outlook Express.
:
: Open the Store Folder
:
:
:
: Instead of using search the store folder can be opened directly. Each
: identity has its own store folder.
:
:
:
: a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
: Folder.
: b.. Place the cursor at the left of the text of the path to the folder.
: c.. Drag the cursor to the right until the text scrolls to the end.
: d.. Right-click on the text and choose Copy.
: e.. In the Start, Run box right-click Paste. Click OK to open the store
: folder.
: f.. Close Outlook Express before working with the message store files.
:
:
: Using Keyboard Shortcuts for Transfer of the Folder Path
: Courtesy of: Jim Pickering, MVP-Outlook Express
:
: An even easier method when opening that page is to use the Tab to
: highlight the folder location, then Ctrl+C and close OE, then use
Start/Run
: and Ctrl+V. Same caveat about hidden files applies but can be easily
: modified in Explorer by using Tools/Folder Options.
:
:
:
: --
: Tim K.
: aka Kuay Tim
: MS-MVP - Outlook Express
: Lynnwood, WA
: *
: "steve podleski" wrote in message
: oups.com...
: After having fixed the problem with opening OE6, I cannot now send
: email. Talked to Comcast and everything they suggested failed. I get
: the error:
:
: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
: No, Error Number: 0x800C013E
:
:

Cannot send email on OE6
 

Thanks for letting us know.
--
Ronald Sommer

"steve podleski" wrote in message
ups.com...
: Ron,
:
: I renamed the old Sent and Outbox files and imported all the dbx files.
: Worked ok.
:
: Thank you very much.
:
snipped

Cannot send email on OE6
 

"Ron Sommer" schreef in bericht
...
This also works:
a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
Folder.
b.. Right-click on the location and Select All.
c.. Right-click on the highlighted text and choose Copy.
d.. Close Outlook Express before working with the message store files.
e.. In the Start, Run box right-click Paste. Click OK to open the store
folder.

I would also add (courtesy of Bruce Hagan):
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.
--
Ronald Sommer

"Kuay Tim" wrote in message
...
: Hi Steve,
:
: Errors in this range usually indicate a corrupted DBX (OE database)
file.
: For this specific error a user reported renaming Pop3uidl.dbx fixed the
: problem. This file tracks which messages have been downloaded to OE.
: However, this may not be the answer -- another file (in the OE message
store
: folder) may be involved. Close OE before deleting or renaming the file.
If
: messages have been kept on the server they will be downloaded again.
:
: If this does not prove to be the problem file other steps can be taken,
such
: as moving all files from the message store, creating new files and empty
OE
: folders. Let us know if renaming or deleting the Pop3uidl.dbx file
restores
: functionality.
:
: Close Outlook Express First
:
: . Right-click the Pop3uidl.dbx file, and then click Rename.
: . Rename the file to Pop3uidl.old, and then click OK.
: . Start Outlook Express.
:
: Open the Store Folder
:
:
:
: Instead of using search the store folder can be opened directly. Each
: identity has its own store folder.
:
:
:
: a.. In Outlook Express click on Tools, Options, Maintenance tab...Store
: Folder.
: b.. Place the cursor at the left of the text of the path to the folder.
: c.. Drag the cursor to the right until the text scrolls to the end.
: d.. Right-click on the text and choose Copy.
: e.. In the Start, Run box right-click Paste. Click OK to open the store
: folder.
: f.. Close Outlook Express before working with the message store files.
:
:
: Using Keyboard Shortcuts for Transfer of the Folder Path
: Courtesy of: Jim Pickering, MVP-Outlook Express
:
: An even easier method when opening that page is to use the Tab to
: highlight the folder location, then Ctrl+C and close OE, then use
Start/Run
: and Ctrl+V. Same caveat about hidden files applies but can be easily
: modified in Explorer by using Tools/Folder Options.
:
:
:
: --
: Tim K.
: aka Kuay Tim
: MS-MVP - Outlook Express
: Lynnwood, WA
: *
: "steve podleski" wrote in message
: oups.com...
: After having fixed the problem with opening OE6, I cannot now send
: email. Talked to Comcast and everything they suggested failed. I get
: the error:
:
: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
: No, Error Number: 0x800C013E
:
: