No Toolbar
 

I'm trying to assist an elderly neighbor with a one-month old Dell {WinXP
Home/OE6}. Today, she completely lost her entire Toolbar. When I go to
'Layout,' the Toolbar box was checked. I checked/unchecked - no
difference. When I checked the Toolbar box, the 'Customize Toolbar' button
would appear 'active' - but no customize screen would come up. Nothing
happens when you click on the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her folders.
I went 'off-line' and clicked the 'Compact' button. It appeared to function
normally. My neighbor is thinking maybe what I did [compacting her folders]
caused the problem. I'm thinking there's no connection - just a timewise
coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar. Send/Receive
functions - just no buttons.

Thanks - james

No Toolbar
 

See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell {WinXP
Home/OE6}. Today, she completely lost her entire Toolbar. When I go to
'Layout,' the Toolbar box was checked. I checked/unchecked - no
difference. When I checked the Toolbar box, the 'Customize Toolbar'
button would appear 'active' - but no customize screen would come up.
Nothing happens when you click on the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her folders.
I went 'off-line' and clicked the 'Compact' button. It appeared to
function normally. My neighbor is thinking maybe what I did [compacting
her folders] caused the problem. I'm thinking there's no connection -
just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar. Send/Receive
functions - just no buttons.

Thanks - james

No Toolbar
 

Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General and
came across a similar post on 2/16/07 - and you recommended he take a look
at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the one
you supplied to me {below}. Since I've never delved into creating 'new
identities,' I think I can follow the instructions detailed {above}.

One question? Do you think my compacting the folders {off-line} could have
caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell {WinXP
Home/OE6}. Today, she completely lost her entire Toolbar. When I go to
'Layout,' the Toolbar box was checked. I checked/unchecked - no
difference. When I checked the Toolbar box, the 'Customize Toolbar'
button would appear 'active' - but no customize screen would come up.
Nothing happens when you click on the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It appeared
to function normally. My neighbor is thinking maybe what I did
[compacting her folders] caused the problem. I'm thinking there's no
connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar. Send/Receive
functions - just no buttons.

Thanks - james

No Toolbar
 

Compacting folders is necessary, but can result in a loss of messages if not
done correctly. Compacting should not result in a loss of a Toolbar though.

If this doesn't help, then I would try a new identity.
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~


"James" wrote in message
...
Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General and
came across a similar post on 2/16/07 - and you recommended he take a look
at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the one
you supplied to me {below}. Since I've never delved into creating 'new
identities,' I think I can follow the instructions detailed {above}.

One question? Do you think my compacting the folders {off-line} could
have caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell
{WinXP Home/OE6}. Today, she completely lost her entire Toolbar. When
I go to 'Layout,' the Toolbar box was checked. I checked/unchecked -
no difference. When I checked the Toolbar box, the 'Customize Toolbar'
button would appear 'active' - but no customize screen would come up.
Nothing happens when you click on the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It
appeared to function normally. My neighbor is thinking maybe what I did
[compacting her folders] caused the problem. I'm thinking there's no
connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar.
Send/Receive functions - just no buttons.

Thanks - james

No Toolbar
 

That repeated link should have been:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Bruce Hagen" wrote in message
...
Compacting folders is necessary, but can result in a loss of messages if
not done correctly. Compacting should not result in a loss of a Toolbar
though.

If this doesn't help, then I would try a new identity.
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~


"James" wrote in message
...
Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General and
came across a similar post on 2/16/07 - and you recommended he take a
look at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the
one you supplied to me {below}. Since I've never delved into creating
'new identities,' I think I can follow the instructions detailed
{above}.

One question? Do you think my compacting the folders {off-line} could
have caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell
{WinXP Home/OE6}. Today, she completely lost her entire Toolbar. When
I go to 'Layout,' the Toolbar box was checked. I checked/unchecked -
no difference. When I checked the Toolbar box, the 'Customize Toolbar'
button would appear 'active' - but no customize screen would come up.
Nothing happens when you click on the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It
appeared to function normally. My neighbor is thinking maybe what I
did [compacting her folders] caused the problem. I'm thinking there's
no connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar.
Send/Receive functions - just no buttons.

Thanks - james

No Toolbar
 

Thanks Bruce, I'll attempt to implement those instructions in the morning.
Hopefully, I'll be replying with: "It worked out fine."

James


"Bruce Hagen" wrote in message
...
That repeated link should have been:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages and Address Book from the
old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Bruce Hagen" wrote in message
...
Compacting folders is necessary, but can result in a loss of messages if
not done correctly. Compacting should not result in a loss of a Toolbar
though.

If this doesn't help, then I would try a new identity.
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~


"James" wrote in message
...
Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General and
came across a similar post on 2/16/07 - and you recommended he take a
look at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the
one you supplied to me {below}. Since I've never delved into creating
'new identities,' I think I can follow the instructions detailed
{above}.

One question? Do you think my compacting the folders {off-line} could
have caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell
{WinXP Home/OE6}. Today, she completely lost her entire Toolbar.
When I go to 'Layout,' the Toolbar box was checked. I
checked/unchecked - no difference. When I checked the Toolbar box,
the 'Customize Toolbar' button would appear 'active' - but no
customize screen would come up. Nothing happens when you click on the
Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It
appeared to function normally. My neighbor is thinking maybe what I
did [compacting her folders] caused the problem. I'm thinking there's
no connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar.
Send/Receive functions - just no buttons.

Thanks - james

No Toolbar
 

Thanks {again} Bruce. It worked! Did take me a few minutes to get the
right formula to export/import the WAB - but, that worked too.

Thanks - james



"James" wrote in message
...
Thanks Bruce, I'll attempt to implement those instructions in the morning.
Hopefully, I'll be replying with: "It worked out fine."

James


"Bruce Hagen" wrote in message
...
That repeated link should have been:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages and Address Book from
the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Bruce Hagen" wrote in message
...
Compacting folders is necessary, but can result in a loss of messages if
not done correctly. Compacting should not result in a loss of a Toolbar
though.

If this doesn't help, then I would try a new identity.
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~


"James" wrote in message
...
Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General
and came across a similar post on 2/16/07 - and you recommended he take
a look at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the
one you supplied to me {below}. Since I've never delved into creating
'new identities,' I think I can follow the instructions detailed
{above}.

One question? Do you think my compacting the folders {off-line} could
have caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell
{WinXP Home/OE6}. Today, she completely lost her entire Toolbar.
When I go to 'Layout,' the Toolbar box was checked. I
checked/unchecked - no difference. When I checked the Toolbar box,
the 'Customize Toolbar' button would appear 'active' - but no
customize screen would come up. Nothing happens when you click on the
Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It
appeared to function normally. My neighbor is thinking maybe what I
did [compacting her folders] caused the problem. I'm thinking
there's no connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar.
Send/Receive functions - just no buttons.

Thanks - james

No Toolbar
 

You're welcome & thanks for posting back.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
Thanks {again} Bruce. It worked! Did take me a few minutes to get the
right formula to export/import the WAB - but, that worked too.

Thanks - james



"James" wrote in message
...
Thanks Bruce, I'll attempt to implement those instructions in the
morning.
Hopefully, I'll be replying with: "It worked out fine."

James


"Bruce Hagen" wrote in message
...
That repeated link should have been:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages and Address Book from
the old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Bruce Hagen" wrote in message
...
Compacting folders is necessary, but can result in a loss of messages
if not done correctly. Compacting should not result in a loss of a
Toolbar though.

If this doesn't help, then I would try a new identity.
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~


"James" wrote in message
...
Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General
and came across a similar post on 2/16/07 - and you recommended he
take a look at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the
one you supplied to me {below}. Since I've never delved into creating
'new identities,' I think I can follow the instructions detailed
{above}.

One question? Do you think my compacting the folders {off-line} could
have caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell
{WinXP Home/OE6}. Today, she completely lost her entire Toolbar.
When I go to 'Layout,' the Toolbar box was checked. I
checked/unchecked - no difference. When I checked the Toolbar box,
the 'Customize Toolbar' button would appear 'active' - but no
customize screen would come up. Nothing happens when you click on
the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It
appeared to function normally. My neighbor is thinking maybe what I
did [compacting her folders] caused the problem. I'm thinking
there's no connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar.
Send/Receive functions - just no buttons.

Thanks - james