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#21
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Who's your ISP, Tim?
Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally e-mail addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally e-mail addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: OE was not running. I did a cold boot, turned off anti-virus and anti-spyware software, then installed. I have even done this and re-installed. I have even applied the Microsoft update for the OE6/IE7 issue. The only thing that is new, and it wasn't on my machine before I did all of this, is Windows Defender. Now I have noticed something new; OE will not follow hyperlinks. They are recognized as being a hyperlink, color, cursor change and address in the status bar, but nothing happens when I click on the link. "PA Bear" wrote: Was OE running when you installed IE7? Did you disable your anti-virus application and any anti-spyware application /before/ installing IE7? -- Tim wrote: I have e-mail scan turned off. I did find an article regarding something on this order, but the related update didn't help either. The identities I already have work okay, it's just that I can't create any new ones. "Steve Cochran" wrote: Do you have antivirus software set to scan email? See www.oehelp.com/OETips.aspx#3 "Tim" wrote in message ... I am running OE 6 (6.00.2900.2180[xpsp_sp2_rtm.040803-2158]) and IE 7 (7.0.5730.11CO). When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. I have e-mail accounts set-up with two different ISPs and this happens for both of them. Is there a problem with the combination of OE 6 and IE 7? If so, how do I correct the issue? |
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My ISP is TDSMetrocom. This is where I already have two e-mail addresses.
My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally e-mail addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally e-mail addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: OE was not running. I did a cold boot, turned off anti-virus and anti-spyware software, then installed. I have even done this and re-installed. I have even applied the Microsoft update for the OE6/IE7 issue. The only thing that is new, and it wasn't on my machine before I did all of this, is Windows Defender. Now I have noticed something new; OE will not follow hyperlinks. They are recognized as being a hyperlink, color, cursor change and address in the status bar, but nothing happens when I click on the link. "PA Bear" wrote: Was OE running when you installed IE7? Did you disable your anti-virus application and any anti-spyware application /before/ installing IE7? -- Tim wrote: I have e-mail scan turned off. I did find an article regarding something on this order, but the related update didn't help either. The identities I already have work okay, it's just that I can't create any new ones. "Steve Cochran" wrote: Do you have antivirus software set to scan email? See www.oehelp.com/OETips.aspx#3 "Tim" wrote in message ... I am running OE 6 (6.00.2900.2180[xpsp_sp2_rtm.040803-2158]) and IE 7 (7.0.5730.11CO). When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. I have e-mail accounts set-up with two different ISPs and this happens for both of them. Is there a problem with the combination of OE 6 and IE 7? If so, how do I correct the issue? |
#23
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Do you think the problem is with the ISP?
No. Forget I asked the question. Do you have any problems creating and using one or more new identities in a new/another User Profile, Tim? -- ~PA Bear Tim wrote: My ISP is TDSMetrocom. This is where I already have two e-mail addresses. My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? -- "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: OE was not running. I did a cold boot, turned off anti-virus and anti-spyware software, then installed. I have even done this and re-installed. I have even applied the Microsoft update for the OE6/IE7 issue. The only thing that is new, and it wasn't on my machine before I did all of this, is Windows Defender. Now I have noticed something new; OE will not follow hyperlinks. They are recognized as being a hyperlink, color, cursor change and address in the status bar, but nothing happens when I click on the link. "PA Bear" wrote: Was OE running when you installed IE7? Did you disable your anti-virus application and any anti-spyware application /before/ installing IE7? -- Tim wrote: I have e-mail scan turned off. I did find an article regarding something on this order, but the related update didn't help either. The identities I already have work okay, it's just that I can't create any new ones. "Steve Cochran" wrote: Do you have antivirus software set to scan email? See www.oehelp.com/OETips.aspx#3 "Tim" wrote in message ... I am running OE 6 (6.00.2900.2180[xpsp_sp2_rtm.040803-2158]) and IE 7 (7.0.5730.11CO). When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. I have e-mail accounts set-up with two different ISPs and this happens for both of them. Is there a problem with the combination of OE 6 and IE 7? If so, how do I correct the issue? |
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Profile? If you're referring to user profiles on the machine, I only have
one. "PA Bear" wrote: Do you think the problem is with the ISP? No. Forget I asked the question. Do you have any problems creating and using one or more new identities in a new/another User Profile, Tim? -- ~PA Bear Tim wrote: My ISP is TDSMetrocom. This is where I already have two e-mail addresses. My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? -- "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: OE was not running. I did a cold boot, turned off anti-virus and anti-spyware software, then installed. I have even done this and re-installed. I have even applied the Microsoft update for the OE6/IE7 issue. The only thing that is new, and it wasn't on my machine before I did all of this, is Windows Defender. Now I have noticed something new; OE will not follow hyperlinks. They are recognized as being a hyperlink, color, cursor change and address in the status bar, but nothing happens when I click on the link. "PA Bear" wrote: Was OE running when you installed IE7? Did you disable your anti-virus application and any anti-spyware application /before/ installing IE7? -- Tim wrote: I have e-mail scan turned off. I did find an article regarding something on this order, but the related update didn't help either. The identities I already have work okay, it's just that I can't create any new ones. "Steve Cochran" wrote: Do you have antivirus software set to scan email? See www.oehelp.com/OETips.aspx#3 |
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Yes, I'm referring to User Profiles. Create a new User Profile and see if
you can create/use multiple identities in it. [If not, more drastic measures will be required.] Related: Ideally, each family member should be using their own, password-protected User Profile, and unless you're running WinXP Home, none of you should be running /as/ Administrator. Shared Computer Toolkit for WinXP http://www.microsoft.com/windowsxp/s.../overview.mspx -- ~PA Bear Tim wrote: Profile? If you're referring to user profiles on the machine, I only have one. "PA Bear" wrote: Do you think the problem is with the ISP? No. Forget I asked the question. Do you have any problems creating and using one or more new identities in a new/another User Profile, Tim? -- ~PA Bear Tim wrote: My ISP is TDSMetrocom. This is where I already have two e-mail addresses. My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? -- "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: OE was not running. I did a cold boot, turned off anti-virus and anti-spyware software, then installed. I have even done this and re-installed. I have even applied the Microsoft update for the OE6/IE7 issue. The only thing that is new, and it wasn't on my machine before I did all of this, is Windows Defender. Now I have noticed something new; OE will not follow hyperlinks. They are recognized as being a hyperlink, color, cursor change and address in the status bar, but nothing happens when I click on the link. "PA Bear" wrote: Was OE running when you installed IE7? Did you disable your anti-virus application and any anti-spyware application /before/ installing IE7? -- Tim wrote: I have e-mail scan turned off. I did find an article regarding something on this order, but the related update didn't help either. The identities I already have work okay, it's just that I can't create any new ones. "Steve Cochran" wrote: Do you have antivirus software set to scan email? See www.oehelp.com/OETips.aspx#3 |
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![]() "Tim" wrote in message news ![]() Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. "Steve Cochran" wrote: See www.oehelp.com/ielnk.aspx steve "Tim" wrote in message ... IE is my default browser. "Frank Saunders, MS-MVP OE/WM" wrote: "Tim" wrote in message ... OE was not running. I did a cold boot, turned off anti-virus and anti-spyware software, then installed. I have even done this and re-installed. I have even applied the Microsoft update for the OE6/IE7 issue. The only thing that is new, and it wasn't on my machine before I did all of this, is Windows Defender. Now I have noticed something new; OE will not follow hyperlinks. They are recognized as being a hyperlink, color, cursor change and address in the status bar, but nothing happens when I click on the link. Control Panel | Add or Remove Programs | Set Program Access and Defaults Make sure IE is the default browser. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't expect an answer to email. |
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I created a new user profile, limited use, and the same problem; I create an
identity but as soon as it tries to connect OE stops responding. I created another profile, administrator, and the same problem; create but can't connect. "PA Bear" wrote: Yes, I'm referring to User Profiles. Create a new User Profile and see if you can create/use multiple identities in it. [If not, more drastic measures will be required.] Related: Ideally, each family member should be using their own, password-protected User Profile, and unless you're running WinXP Home, none of you should be running /as/ Administrator. Shared Computer Toolkit for WinXP http://www.microsoft.com/windowsxp/s.../overview.mspx -- ~PA Bear Tim wrote: Profile? If you're referring to user profiles on the machine, I only have one. "PA Bear" wrote: Do you think the problem is with the ISP? No. Forget I asked the question. Do you have any problems creating and using one or more new identities in a new/another User Profile, Tim? -- ~PA Bear Tim wrote: My ISP is TDSMetrocom. This is where I already have two e-mail addresses. My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? -- "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- |
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Some more diagnostic questions:
1. Start Settings Control Panel Security Center: What does Security Center report for the status of (a) your anti-virus application, (b) your firewall, and (c) Automatic Updates? 2a. What anti-virus application is installed? Is your subscription current and are its definitions current? 2b. What anti-spyware application(s) do you use that provide real-time protection (e.g., Defender, Spysweeper, etc.)? 2c. Are you using a third-party firewall (e.g., ZoneAlarm) or the Windows Firewall? If the former, what is its name and version, please? 3a. Start Settings Control Panel Add/Remove Programs Make sure the "Show Updates" box is checked (top, right) Scroll down to "Windows Internet Explorer 7 - Software Updates" Are there any listings under here similar to "Security Update for Windows Internet Explorer 7 (KB123456)"? If so, write them down along with the Install date for each one and post this information in your next reply. 3b. Start Settings Control Panel Add/Remove Programs Make sure the "Show Updates" box is checked (top, right) Scroll down towards the very bottom Write down the last five (5) "Security Updates for Windows XP (KB123456)" and the Install date for each one and post this information in your next reply. 4. Earlier in this thread I suggested uninstalling IE7 (which automatically returns you to IE6). Had you tried this yet? **NB: That's just a question!** Please don't attempt to uninstall IE7 now. -- ~PA Bear Tim wrote: I created a new user profile, limited use, and the same problem; I create an identity but as soon as it tries to connect OE stops responding. I created another profile, administrator, and the same problem; create but can't connect. "PA Bear" wrote: Yes, I'm referring to User Profiles. Create a new User Profile and see if you can create/use multiple identities in it. [If not, more drastic measures will be required.] Related: Ideally, each family member should be using their own, password-protected User Profile, and unless you're running WinXP Home, none of you should be running /as/ Administrator. Shared Computer Toolkit for WinXP http://www.microsoft.com/windowsxp/s.../overview.mspx -- ~PA Bear Tim wrote: Profile? If you're referring to user profiles on the machine, I only have one. "PA Bear" wrote: Do you think the problem is with the ISP? No. Forget I asked the question. Do you have any problems creating and using one or more new identities in a new/another User Profile, Tim? -- ~PA Bear Tim wrote: My ISP is TDSMetrocom. This is where I already have two e-mail addresses. My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? -- "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! and TDS (e-mail hosts) and they have assured me that the e-mail address I set on their respective server was correct. I already have one identity using the Yahoo! server and two using TDS. I am now trying to create two new indentities; one using Yahoo! and one using TDS. The same problem happens with both of them. The only commonalities are OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new kid on the block. "PA Bear" wrote: In a reply to Steve, Tim wrote: Thanks, that took care of the link problem, but I still have the original one; I can't create new identities is OE 6. No, you said you can create a new identity but it (or OE) stops responding: ...When I try to create a new identity, I get through the process, click "Finish" and OE 6 stops responding. When I restart the software and switch to the new identity it immediately stops responding. Tim, how is your original identity working currently? Did this problem switching identities exist before you installed IE7? OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity? -- |
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Firewall and Auto Update - off; AV - Norton, on and up-to-date
Realtime spyware protection is StopZilla (engine v4.4.6.9 (11/30/06), definitions v4.4.7.58 (4/9/07)) I have tried uninstalling IE7 before with no correction to the problem so I reinstalled. I have no updates under IE7 Under Windows XP: Security Update... KB928255; 2/18/07 KB918118; 2/18/07 KB907802; 2/18/07 KB926436; 2/18/07 KB924667; 2/18/07 KB928843; 2/18/07 KB927779; 2/18/07 KB905902; 4/3/07 There are two other updates in this timeframe: Update for Windows XP (KB929338) and Hotfix for Windows Media Format 11 SDK (KB925902). "PA Bear" wrote: Some more diagnostic questions: 1. Start Settings Control Panel Security Center: What does Security Center report for the status of (a) your anti-virus application, (b) your firewall, and (c) Automatic Updates? 2a. What anti-virus application is installed? Is your subscription current and are its definitions current? 2b. What anti-spyware application(s) do you use that provide real-time protection (e.g., Defender, Spysweeper, etc.)? 2c. Are you using a third-party firewall (e.g., ZoneAlarm) or the Windows Firewall? If the former, what is its name and version, please? 3a. Start Settings Control Panel Add/Remove Programs Make sure the "Show Updates" box is checked (top, right) Scroll down to "Windows Internet Explorer 7 - Software Updates" Are there any listings under here similar to "Security Update for Windows Internet Explorer 7 (KB123456)"? If so, write them down along with the Install date for each one and post this information in your next reply. 3b. Start Settings Control Panel Add/Remove Programs Make sure the "Show Updates" box is checked (top, right) Scroll down towards the very bottom Write down the last five (5) "Security Updates for Windows XP (KB123456)" and the Install date for each one and post this information in your next reply. 4. Earlier in this thread I suggested uninstalling IE7 (which automatically returns you to IE6). Had you tried this yet? **NB: That's just a question!** Please don't attempt to uninstall IE7 now. -- ~PA Bear Tim wrote: I created a new user profile, limited use, and the same problem; I create an identity but as soon as it tries to connect OE stops responding. I created another profile, administrator, and the same problem; create but can't connect. "PA Bear" wrote: Yes, I'm referring to User Profiles. Create a new User Profile and see if you can create/use multiple identities in it. [If not, more drastic measures will be required.] Related: Ideally, each family member should be using their own, password-protected User Profile, and unless you're running WinXP Home, none of you should be running /as/ Administrator. Shared Computer Toolkit for WinXP http://www.microsoft.com/windowsxp/s.../overview.mspx -- ~PA Bear Tim wrote: Profile? If you're referring to user profiles on the machine, I only have one. "PA Bear" wrote: Do you think the problem is with the ISP? No. Forget I asked the question. Do you have any problems creating and using one or more new identities in a new/another User Profile, Tim? -- ~PA Bear Tim wrote: My ISP is TDSMetrocom. This is where I already have two e-mail addresses. My business web site is hosted by Yahoo!, where I have one address. Do you think the problem is with the ISP? -- "PA Bear" wrote: Who's your ISP, Tim? Tim wrote: Right now my wife and I have separate identities (I want to add one for my daughter) and I have an identity for my business (I want to add one for a different department in the business). I was afraid you were going to say something along the lines, "That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD", I was hoping you had a magic bullet in your pocket. I checked with the mail providers again and everything is 'fine' on their end and the addresses I have with them are okay. They both say the problem is with OE and they can't do anything about that. "PA Bear" wrote: I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? Yes, just double-click on FROM. OE will use the default mail account when beginning a new message. When Replying to or Forwarding a message, OE will use the account to which the original message was sent. To avoid confusion and afford some privacy, it would probably be preferable for each of you to have your own, password-protected User Profile and, therefore, your own identity in which is running only your mail account. That being said, /something/ is amiss in the current User Profile. What's wrong is still TBD. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Tim wrote: I just checked versions, all three are 6.00.2900.3028 [xpsp_sp2_gdr.061107-0012]. I know I can have multiple mail accounts per identity, but would that also allow me to have different names in the 'From:' when I send an e-mail? "PA Bear" wrote: OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)? 2) I'm creating the new identities because I need additionally addresses. Have you obtained new email addresses from Yahoo and TDS? (You can't just make up a new one and plug it into OE Accounts Mail.) If you have, do they work OK in one of the existing identities? (Do you understand that you can have quite a number of mail accounts running in one (1) identity?) What about #5? -- ~PA Bear Tim wrote: 1) Tried it. OE starts with the new identity and then stops responding. 2) I'm creating the new identities because I need additionally addresses. 3) I added the accounts to the existing identities and things work fine. 4) OE stops responding whenever I switch to it, I don't have the opportunity to import. I haven't tried uninstalling IE7, I will now. "PA Bear" wrote: More diagnostic questions... OE File Identities Manage identities Use this identity when starting a program/Use this identity when a program cannot ask... If you enable this option and select the new identity in each of the boxes, does OE open to the new identity [and work OK]? 1. Have you tested the above? I already have one identity using the Yahoo! server and two using TDS. 2. Assuming the above 2 identities are working OK, may I ask why you're attempting to create 2 new identities which appear to be the equivalent of the original 2? 3. If you add the TDS account to the first identity above (the one running Yahoo only), is everything OK? If you add the Yahoo account to the second identity above (the one running TDS only), is everything OK? 4a. If you export an IAF file for the Yahoo account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? 4b. If you export an IAF file for the TDS account from the working identity and then import it into the new identity (instead of adding the account manually), is everything OK? To export an IAF file: Tools Accounts Mail Highlight (select) the account Export ... To import an IAF file: Tools Accounts Mail Highlight (select) the account Import ... 5. Start Run Regedit [OK] Navigate to the following key: HKEY_CURRENT_USER\Identities How many subkeys are underneath the above key? (Each subkey's {GUID} corresponds to 1 identity and its store; http://www.insideoe.com/files/store.htm#storemain.) 6. If no joy with anything above: If you uninstall IE7, does this behavior persist? Uninstalling IE7 (which automatically returns you to IE6) http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/200...lications.aspx -- ~PA Bear Tim wrote: Right, I can create a new identity, OE stops responding whenever I try to use it. My original identities (3) work just fine, but they were all created before I installed IE7. I have noticed that when OE stops responding with this new identity the status bar still says 'Connecting'. I have contacted both Yahoo! |
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"Tim" wrote in message
... Firewall and Auto Update - off; AV - Norton, on and up-to-date Realtime spyware protection is StopZilla (engine v4.4.6.9 (11/30/06), definitions v4.4.7.58 (4/9/07)) I have tried uninstalling IE7 before with no correction to the problem so I reinstalled. I have no updates under IE7 Under Windows XP: Security Update... KB928255; 2/18/07 KB918118; 2/18/07 KB907802; 2/18/07 KB926436; 2/18/07 KB924667; 2/18/07 KB928843; 2/18/07 KB927779; 2/18/07 KB905902; 4/3/07 There are two other updates in this timeframe: Update for Windows XP (KB929338) and Hotfix for Windows Media Format 11 SDK (KB925902). What if you uninstall Norton? -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't expect an answer to email. |
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