Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one for my
daughter) and I have an identity for my business (I want to add one for a
different department in the business).

I was afraid you were going to say something along the lines, "That being
said, /something/ is amiss in the current User Profile. What's wrong is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message. When
Replying to or Forwarding a message, OE will use the account to which the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile and,
therefore, your own identity in which is running only your mail account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You can't
just
make up a new one and plug it into OE Accounts Mail.) If you have,
do
they work OK in one of the existing identities? (Do you understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally e-mail
addresses.
3) I added the accounts to the existing identities and things work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity when
starting
a
program/Use this identity when a program cannot ask... If you
enable
this
option and select the new identity in each of the boxes, does OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two using
TDS.

2. Assuming the above 2 identities are working OK, may I ask why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the one
running
Yahoo only), is everything OK? If you add the Yahoo account to the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the working
identity and then import it into the new identity (instead of adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight (select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight (select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's {GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding whenever I
try
to
use it. My original identities (3) work just fine, but they were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new identity
the
status bar still says 'Connecting'. I have contacted both Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail address I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE) stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity when
starting
a program/Use this identity when a program cannot ask... If you
enable
this option and select the new identity in each of the boxes, does
OE
open
to the new identity?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
OE was not running. I did a cold boot, turned off anti-virus and
anti-spyware software, then installed. I have even done this and
re-installed. I have even applied the Microsoft update for the
OE6/IE7
issue. The only thing that is new, and it wasn't on my machine
before
I
did
all of this, is Windows Defender.

Now I have noticed something new; OE will not follow hyperlinks.
They
are
recognized as being a hyperlink, color, cursor change and address
in
the
status bar, but nothing happens when I click on the link.

"PA Bear" wrote:
Was OE running when you installed IE7?

Did you disable your anti-virus application and any anti-spyware
application /before/ installing IE7?
--
Tim wrote:
I have e-mail scan turned off. I did find an article regarding
something on
this order, but the related update didn't help either. The
e-mail
identities I already have work okay, it's just that I can't
create
any
new ones.

"Steve Cochran" wrote:
Do you have antivirus software set to scan email? See
www.oehelp.com/OETips.aspx#3

"Tim" wrote in message
...
I am running OE 6 (6.00.2900.2180[xpsp_sp2_rtm.040803-2158])
and
IE
7
(7.0.5730.11CO). When I try to create a new identity, I get
through
the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding. I
have e-mail accounts set-up with two different ISPs and this
happens
for both
of them.

Is there a problem with the combination of OE 6 and IE 7? If
so,
how
do I
correct the issue?

My ISP is TDSMetrocom. This is where I already have two e-mail addresses.
My business web site is hosted by Yahoo!, where I have one address. Do you
think the problem is with the ISP?

"PA Bear" wrote:

Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one for my
daughter) and I have an identity for my business (I want to add one for a
different department in the business).

I was afraid you were going to say something along the lines, "That being
said, /something/ is amiss in the current User Profile. What's wrong is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message. When
Replying to or Forwarding a message, OE will use the account to which the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile and,
therefore, your own identity in which is running only your mail account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You can't
just
make up a new one and plug it into OE Accounts Mail.) If you have,
do
they work OK in one of the existing identities? (Do you understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally e-mail
addresses.
3) I added the accounts to the existing identities and things work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity when
starting
a
program/Use this identity when a program cannot ask... If you
enable
this
option and select the new identity in each of the boxes, does OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two using
TDS.

2. Assuming the above 2 identities are working OK, may I ask why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the one
running
Yahoo only), is everything OK? If you add the Yahoo account to the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the working
identity and then import it into the new identity (instead of adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight (select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight (select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's {GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding whenever I
try
to
use it. My original identities (3) work just fine, but they were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new identity
the
status bar still says 'Connecting'. I have contacted both Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail address I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE) stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity when
starting
a program/Use this identity when a program cannot ask... If you
enable
this option and select the new identity in each of the boxes, does
OE
open
to the new identity?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
OE was not running. I did a cold boot, turned off anti-virus and
anti-spyware software, then installed. I have even done this and
re-installed. I have even applied the Microsoft update for the
OE6/IE7
issue. The only thing that is new, and it wasn't on my machine
before
I
did
all of this, is Windows Defender.

Now I have noticed something new; OE will not follow hyperlinks.
They
are
recognized as being a hyperlink, color, cursor change and address
in
the
status bar, but nothing happens when I click on the link.

"PA Bear" wrote:
Was OE running when you installed IE7?

Did you disable your anti-virus application and any anti-spyware
application /before/ installing IE7?
--
Tim wrote:
I have e-mail scan turned off. I did find an article regarding
something on
this order, but the related update didn't help either. The
e-mail
identities I already have work okay, it's just that I can't
create
any
new ones.

"Steve Cochran" wrote:
Do you have antivirus software set to scan email? See
www.oehelp.com/OETips.aspx#3

"Tim" wrote in message
...
I am running OE 6 (6.00.2900.2180[xpsp_sp2_rtm.040803-2158])
and
IE
7
(7.0.5730.11CO). When I try to create a new identity, I get
through
the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding. I
have e-mail accounts set-up with two different ISPs and this
happens
for both
of them.

Is there a problem with the combination of OE 6 and IE 7? If
so,
how
do I
correct the issue?

Do you think the problem is with the ISP?

No. Forget I asked the question.

Do you have any problems creating and using one or more new identities in a
new/another User Profile, Tim?
--
~PA Bear

Tim wrote:
My ISP is TDSMetrocom. This is where I already have two e-mail addresses.
My business web site is hosted by Yahoo!, where I have one address. Do
you
think the problem is with the ISP?
--
"PA Bear" wrote:
Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one for
my
daughter) and I have an identity for my business (I want to add one for
a
different department in the business).

I was afraid you were going to say something along the lines, "That
being
said, /something/ is amiss in the current User Profile. What's wrong is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on
their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message.
When
Replying to or Forwarding a message, OE will use the account to which
the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile and,
therefore, your own identity in which is running only your mail
account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally
e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You can't
just
make up a new one and plug it into OE Accounts Mail.) If you have,
do
they work OK in one of the existing identities? (Do you understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally
e-mail
addresses.
3) I added the accounts to the existing identities and things work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity when
starting
a
program/Use this identity when a program cannot ask... If you
enable
this
option and select the new identity in each of the boxes, does OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two using
TDS.

2. Assuming the above 2 identities are working OK, may I ask why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the one
running
Yahoo only), is everything OK? If you add the Yahoo account to the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the
working
identity and then import it into the new identity (instead of
adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight (select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight (select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's
{GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding whenever I
try
to
use it. My original identities (3) work just fine, but they were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new
identity
the
status bar still says 'Connecting'. I have contacted both Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail address I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the
new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE) stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity when
starting
a program/Use this identity when a program cannot ask... If you
enable
this option and select the new identity in each of the boxes,
does
OE
open
to the new identity?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
OE was not running. I did a cold boot, turned off anti-virus
and
anti-spyware software, then installed. I have even done this
and
re-installed. I have even applied the Microsoft update for the
OE6/IE7
issue. The only thing that is new, and it wasn't on my machine
before
I
did
all of this, is Windows Defender.

Now I have noticed something new; OE will not follow hyperlinks.
They
are
recognized as being a hyperlink, color, cursor change and
address
in
the
status bar, but nothing happens when I click on the link.

"PA Bear" wrote:
Was OE running when you installed IE7?

Did you disable your anti-virus application and any
anti-spyware
application /before/ installing IE7?
--
Tim wrote:
I have e-mail scan turned off. I did find an article
regarding
something on
this order, but the related update didn't help either. The
e-mail
identities I already have work okay, it's just that I can't
create
any
new ones.

"Steve Cochran" wrote:
Do you have antivirus software set to scan email? See
www.oehelp.com/OETips.aspx#3

"Tim" wrote in message
...
I am running OE 6 (6.00.2900.2180[xpsp_sp2_rtm.040803-2158])
and
IE
7
(7.0.5730.11CO). When I try to create a new identity, I get
through
the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding. I
have e-mail accounts set-up with two different ISPs and this
happens
for both
of them.

Is there a problem with the combination of OE 6 and IE 7?
If
so,
how
do I
correct the issue?

Profile? If you're referring to user profiles on the machine, I only have
one.

"PA Bear" wrote:

Do you think the problem is with the ISP?

No. Forget I asked the question.

Do you have any problems creating and using one or more new identities in a
new/another User Profile, Tim?
--
~PA Bear

Tim wrote:
My ISP is TDSMetrocom. This is where I already have two e-mail addresses.
My business web site is hosted by Yahoo!, where I have one address. Do
you
think the problem is with the ISP?
--
"PA Bear" wrote:
Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one for
my
daughter) and I have an identity for my business (I want to add one for
a
different department in the business).

I was afraid you were going to say something along the lines, "That
being
said, /something/ is amiss in the current User Profile. What's wrong is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on
their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message.
When
Replying to or Forwarding a message, OE will use the account to which
the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile and,
therefore, your own identity in which is running only your mail
account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would that
also
allow me to have different names in the 'From:' when I send an e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally
e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You can't
just
make up a new one and plug it into OE Accounts Mail.) If you have,
do
they work OK in one of the existing identities? (Do you understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally
e-mail
addresses.
3) I added the accounts to the existing identities and things work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity when
starting
a
program/Use this identity when a program cannot ask... If you
enable
this
option and select the new identity in each of the boxes, does OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two using
TDS.

2. Assuming the above 2 identities are working OK, may I ask why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the one
running
Yahoo only), is everything OK? If you add the Yahoo account to the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the
working
identity and then import it into the new identity (instead of
adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight (select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight (select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's
{GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding whenever I
try
to
use it. My original identities (3) work just fine, but they were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new
identity
the
status bar still says 'Connecting'. I have contacted both Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail address I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the
new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE) stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity when
starting
a program/Use this identity when a program cannot ask... If you
enable
this option and select the new identity in each of the boxes,
does
OE
open
to the new identity?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
OE was not running. I did a cold boot, turned off anti-virus
and
anti-spyware software, then installed. I have even done this
and
re-installed. I have even applied the Microsoft update for the
OE6/IE7
issue. The only thing that is new, and it wasn't on my machine
before
I
did
all of this, is Windows Defender.

Now I have noticed something new; OE will not follow hyperlinks.
They
are
recognized as being a hyperlink, color, cursor change and
address
in
the
status bar, but nothing happens when I click on the link.

"PA Bear" wrote:
Was OE running when you installed IE7?

Did you disable your anti-virus application and any
anti-spyware
application /before/ installing IE7?
--
Tim wrote:
I have e-mail scan turned off. I did find an article
regarding
something on
this order, but the related update didn't help either. The
e-mail
identities I already have work okay, it's just that I can't
create
any
new ones.

"Steve Cochran" wrote:
Do you have antivirus software set to scan email? See
www.oehelp.com/OETips.aspx#3

Yes, I'm referring to User Profiles. Create a new User Profile and see if
you can create/use multiple identities in it. [If not, more drastic
measures will be required.]

Related: Ideally, each family member should be using their own,
password-protected User Profile, and unless you're running WinXP Home, none
of you should be running /as/ Administrator.

Shared Computer Toolkit for WinXP
http://www.microsoft.com/windowsxp/s.../overview.mspx
--
~PA Bear

Tim wrote:
Profile? If you're referring to user profiles on the machine, I only have
one.

"PA Bear" wrote:

Do you think the problem is with the ISP?

No. Forget I asked the question.

Do you have any problems creating and using one or more new identities in
a
new/another User Profile, Tim?
--
~PA Bear

Tim wrote:
My ISP is TDSMetrocom. This is where I already have two e-mail
addresses.
My business web site is hosted by Yahoo!, where I have one address. Do
you
think the problem is with the ISP?
--
"PA Bear" wrote:
Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one
for
my
daughter) and I have an identity for my business (I want to add one
for
a
different department in the business).

I was afraid you were going to say something along the lines, "That
being
said, /something/ is amiss in the current User Profile. What's wrong
is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on
their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message.
When
Replying to or Forwarding a message, OE will use the account to which
the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile
and,
therefore, your own identity in which is running only your mail
account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally
e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You
can't
just
make up a new one and plug it into OE Accounts Mail.) If you
have,
do
they work OK in one of the existing identities? (Do you understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally
e-mail
addresses.
3) I added the accounts to the existing identities and things work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity
when
starting
a
program/Use this identity when a program cannot ask... If you
enable
this
option and select the new identity in each of the boxes, does OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two
using
TDS.

2. Assuming the above 2 identities are working OK, may I ask why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the
one
running
Yahoo only), is everything OK? If you add the Yahoo account to
the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the
working
identity and then import it into the new identity (instead of
adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the
working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight
(select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight
(select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's
{GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding whenever
I
try
to
use it. My original identities (3) work just fine, but they
were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new
identity
the
status bar still says 'Connecting'. I have contacted both
Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail address
I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two
using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and
one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the
new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have
the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE) stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity
when
starting
a program/Use this identity when a program cannot ask... If
you
enable
this option and select the new identity in each of the boxes,
does
OE
open
to the new identity?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
OE was not running. I did a cold boot, turned off anti-virus
and
anti-spyware software, then installed. I have even done this
and
re-installed. I have even applied the Microsoft update for
the
OE6/IE7
issue. The only thing that is new, and it wasn't on my
machine
before
I
did
all of this, is Windows Defender.

Now I have noticed something new; OE will not follow
hyperlinks.
They
are
recognized as being a hyperlink, color, cursor change and
address
in
the
status bar, but nothing happens when I click on the link.

"PA Bear" wrote:
Was OE running when you installed IE7?

Did you disable your anti-virus application and any
anti-spyware
application /before/ installing IE7?
--
Tim wrote:
I have e-mail scan turned off. I did find an article
regarding
something on
this order, but the related update didn't help either. The
e-mail
identities I already have work okay, it's just that I can't
create
any
new ones.

"Steve Cochran" wrote:
Do you have antivirus software set to scan email? See
www.oehelp.com/OETips.aspx#3

"Tim" wrote in message
news
Thanks, that took care of the link problem, but I still have the original
one; I can't create new identities is OE 6.

"Steve Cochran" wrote:

See www.oehelp.com/ielnk.aspx

steve

"Tim" wrote in message
...
IE is my default browser.

"Frank Saunders, MS-MVP OE/WM" wrote:

"Tim" wrote in message
...
OE was not running. I did a cold boot, turned off anti-virus and
anti-spyware software, then installed. I have even done this and
re-installed. I have even applied the Microsoft update for the
OE6/IE7
issue. The only thing that is new, and it wasn't on my machine
before
I
did
all of this, is Windows Defender.

Now I have noticed something new; OE will not follow hyperlinks.
They
are
recognized as being a hyperlink, color, cursor change and address in
the
status bar, but nothing happens when I click on the link.


Control Panel | Add or Remove Programs | Set Program Access and
Defaults
Make sure IE is the default browser.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

I created a new user profile, limited use, and the same problem; I create an
identity but as soon as it tries to connect OE stops responding. I created
another profile, administrator, and the same problem; create but can't
connect.

"PA Bear" wrote:

Yes, I'm referring to User Profiles. Create a new User Profile and see if
you can create/use multiple identities in it. [If not, more drastic
measures will be required.]

Related: Ideally, each family member should be using their own,
password-protected User Profile, and unless you're running WinXP Home, none
of you should be running /as/ Administrator.

Shared Computer Toolkit for WinXP
http://www.microsoft.com/windowsxp/s.../overview.mspx
--
~PA Bear

Tim wrote:
Profile? If you're referring to user profiles on the machine, I only have
one.

"PA Bear" wrote:

Do you think the problem is with the ISP?

No. Forget I asked the question.

Do you have any problems creating and using one or more new identities in
a
new/another User Profile, Tim?
--
~PA Bear

Tim wrote:
My ISP is TDSMetrocom. This is where I already have two e-mail
addresses.
My business web site is hosted by Yahoo!, where I have one address. Do
you
think the problem is with the ISP?
--
"PA Bear" wrote:
Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one
for
my
daughter) and I have an identity for my business (I want to add one
for
a
different department in the business).

I was afraid you were going to say something along the lines, "That
being
said, /something/ is amiss in the current User Profile. What's wrong
is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on
their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message.
When
Replying to or Forwarding a message, OE will use the account to which
the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile
and,
therefore, your own identity in which is running only your mail
account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally
e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You
can't
just
make up a new one and plug it into OE Accounts Mail.) If you
have,
do
they work OK in one of the existing identities? (Do you understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally
e-mail
addresses.
3) I added the accounts to the existing identities and things work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity
when
starting
a
program/Use this identity when a program cannot ask... If you
enable
this
option and select the new identity in each of the boxes, does OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two
using
TDS.

2. Assuming the above 2 identities are working OK, may I ask why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the
one
running
Yahoo only), is everything OK? If you add the Yahoo account to
the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the
working
identity and then import it into the new identity (instead of
adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the
working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight
(select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight
(select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's
{GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding whenever
I
try
to
use it. My original identities (3) work just fine, but they
were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new
identity
the
status bar still says 'Connecting'. I have contacted both
Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail address
I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two
using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and
one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being the
new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have
the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE) stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity
when
starting
a program/Use this identity when a program cannot ask... If
you
enable
this option and select the new identity in each of the boxes,
does
OE
open
to the new identity?
--

Some more diagnostic questions:

1. Start Settings Control Panel Security Center: What does Security
Center report for the status of (a) your anti-virus application, (b) your
firewall, and (c) Automatic Updates?

2a. What anti-virus application is installed? Is your subscription current
and are its definitions current?

2b. What anti-spyware application(s) do you use that provide real-time
protection (e.g., Defender, Spysweeper, etc.)?

2c. Are you using a third-party firewall (e.g., ZoneAlarm) or the Windows
Firewall? If the former, what is its name and version, please?

3a. Start Settings Control Panel Add/Remove Programs Make sure the
"Show Updates" box is checked (top, right) Scroll down to "Windows
Internet Explorer 7 - Software Updates" Are there any listings under here
similar to "Security Update for Windows Internet Explorer 7 (KB123456)"? If
so, write them down along with the Install date for each one and post this
information in your next reply.

3b. Start Settings Control Panel Add/Remove Programs Make sure the
"Show Updates" box is checked (top, right) Scroll down towards the very
bottom Write down the last five (5) "Security Updates for Windows XP
(KB123456)" and the Install date for each one and post this information in
your next reply.

4. Earlier in this thread I suggested uninstalling IE7 (which automatically
returns you to IE6). Had you tried this yet? **NB: That's just a
question!** Please don't attempt to uninstall IE7 now.
--
~PA Bear

Tim wrote:
I created a new user profile, limited use, and the same problem; I create
an
identity but as soon as it tries to connect OE stops responding. I
created
another profile, administrator, and the same problem; create but can't
connect.

"PA Bear" wrote:

Yes, I'm referring to User Profiles. Create a new User Profile and see
if
you can create/use multiple identities in it. [If not, more drastic
measures will be required.]

Related: Ideally, each family member should be using their own,
password-protected User Profile, and unless you're running WinXP Home,
none
of you should be running /as/ Administrator.

Shared Computer Toolkit for WinXP
http://www.microsoft.com/windowsxp/s.../overview.mspx
--
~PA Bear

Tim wrote:
Profile? If you're referring to user profiles on the machine, I only
have
one.

"PA Bear" wrote:

Do you think the problem is with the ISP?

No. Forget I asked the question.

Do you have any problems creating and using one or more new identities
in
a
new/another User Profile, Tim?
--
~PA Bear

Tim wrote:
My ISP is TDSMetrocom. This is where I already have two e-mail
addresses.
My business web site is hosted by Yahoo!, where I have one address.
Do
you
think the problem is with the ISP?
--
"PA Bear" wrote:
Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one
for
my
daughter) and I have an identity for my business (I want to add one
for
a
different department in the business).

I was afraid you were going to say something along the lines, "That
being
said, /something/ is amiss in the current User Profile. What's
wrong
is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on
their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message.
When
Replying to or Forwarding a message, OE will use the account to
which
the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile
and,
therefore, your own identity in which is running only your mail
account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally
e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You
can't
just
make up a new one and plug it into OE Accounts Mail.) If you
have,
do
they work OK in one of the existing identities? (Do you
understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally
e-mail
addresses.
3) I added the accounts to the existing identities and things
work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity
when
starting
a
program/Use this identity when a program cannot ask... If
you
enable
this
option and select the new identity in each of the boxes, does
OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two
using
TDS.

2. Assuming the above 2 identities are working OK, may I ask
why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the
one
running
Yahoo only), is everything OK? If you add the Yahoo account to
the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the
working
identity and then import it into the new identity (instead of
adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the
working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight
(select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight
(select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's
{GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does
this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding
whenever
I
try
to
use it. My original identities (3) work just fine, but they
were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new
identity
the
status bar still says 'Connecting'. I have contacted both
Yahoo!
and
TDS
(e-mail hosts) and they have assured me that the e-mail
address
I
set
on
their respective server was correct.

I already have one identity using the Yahoo! server and two
using
TDS.
I
am
now trying to create two new indentities; one using Yahoo! and
one
using
TDS. The same problem happens with both of them. The only
commonalities
are
OE6/IE7, my machine and the opeator (me); with OE6/IE7 being
the
new
kid
on
the block.

"PA Bear" wrote:
In a reply to Steve, Tim wrote:
Thanks, that took care of the link problem, but I still have
the
original
one; I can't create new identities is OE 6.

No, you said you can create a new identity but it (or OE)
stops
responding:

...When I try to create a new identity, I get through the
process, click "Finish" and OE 6 stops responding. When I
restart
the
software and switch to the new identity it immediately stops
responding.

Tim, how is your original identity working currently? Did
this
problem
switching identities exist before you installed IE7?

OE File Identities Manage identities Use this identity
when
starting
a program/Use this identity when a program cannot ask... If
you
enable
this option and select the new identity in each of the boxes,
does
OE
open
to the new identity?
--

Firewall and Auto Update - off; AV - Norton, on and up-to-date
Realtime spyware protection is StopZilla (engine v4.4.6.9 (11/30/06),
definitions v4.4.7.58 (4/9/07))

I have tried uninstalling IE7 before with no correction to the problem so I
reinstalled.

I have no updates under IE7

Under Windows XP: Security Update...
KB928255; 2/18/07 KB918118; 2/18/07 KB907802; 2/18/07
KB926436; 2/18/07 KB924667; 2/18/07 KB928843; 2/18/07
KB927779; 2/18/07 KB905902; 4/3/07

There are two other updates in this timeframe: Update for Windows XP
(KB929338) and Hotfix for Windows Media Format 11 SDK (KB925902).


"PA Bear" wrote:

Some more diagnostic questions:

1. Start Settings Control Panel Security Center: What does Security
Center report for the status of (a) your anti-virus application, (b) your
firewall, and (c) Automatic Updates?

2a. What anti-virus application is installed? Is your subscription current
and are its definitions current?

2b. What anti-spyware application(s) do you use that provide real-time
protection (e.g., Defender, Spysweeper, etc.)?

2c. Are you using a third-party firewall (e.g., ZoneAlarm) or the Windows
Firewall? If the former, what is its name and version, please?

3a. Start Settings Control Panel Add/Remove Programs Make sure the
"Show Updates" box is checked (top, right) Scroll down to "Windows
Internet Explorer 7 - Software Updates" Are there any listings under here
similar to "Security Update for Windows Internet Explorer 7 (KB123456)"? If
so, write them down along with the Install date for each one and post this
information in your next reply.

3b. Start Settings Control Panel Add/Remove Programs Make sure the
"Show Updates" box is checked (top, right) Scroll down towards the very
bottom Write down the last five (5) "Security Updates for Windows XP
(KB123456)" and the Install date for each one and post this information in
your next reply.

4. Earlier in this thread I suggested uninstalling IE7 (which automatically
returns you to IE6). Had you tried this yet? **NB: That's just a
question!** Please don't attempt to uninstall IE7 now.
--
~PA Bear

Tim wrote:
I created a new user profile, limited use, and the same problem; I create
an
identity but as soon as it tries to connect OE stops responding. I
created
another profile, administrator, and the same problem; create but can't
connect.

"PA Bear" wrote:

Yes, I'm referring to User Profiles. Create a new User Profile and see
if
you can create/use multiple identities in it. [If not, more drastic
measures will be required.]

Related: Ideally, each family member should be using their own,
password-protected User Profile, and unless you're running WinXP Home,
none
of you should be running /as/ Administrator.

Shared Computer Toolkit for WinXP
http://www.microsoft.com/windowsxp/s.../overview.mspx
--
~PA Bear

Tim wrote:
Profile? If you're referring to user profiles on the machine, I only
have
one.

"PA Bear" wrote:

Do you think the problem is with the ISP?

No. Forget I asked the question.

Do you have any problems creating and using one or more new identities
in
a
new/another User Profile, Tim?
--
~PA Bear

Tim wrote:
My ISP is TDSMetrocom. This is where I already have two e-mail
addresses.
My business web site is hosted by Yahoo!, where I have one address.
Do
you
think the problem is with the ISP?
--
"PA Bear" wrote:
Who's your ISP, Tim?

Tim wrote:
Right now my wife and I have separate identities (I want to add one
for
my
daughter) and I have an identity for my business (I want to add one
for
a
different department in the business).

I was afraid you were going to say something along the lines, "That
being
said, /something/ is amiss in the current User Profile. What's
wrong
is
still TBD", I was hoping you had a magic bullet in your pocket.

I checked with the mail providers again and everything is 'fine' on
their
end and the addresses I have with them are okay. They both say the
problem
is with OE and they can't do anything about that.

"PA Bear" wrote:

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

Yes, just double-click on FROM.

OE will use the default mail account when beginning a new message.
When
Replying to or Forwarding a message, OE will use the account to
which
the
original message was sent.

To avoid confusion and afford some privacy, it would probably be
preferable
for each of you to have your own, password-protected User Profile
and,
therefore, your own identity in which is running only your mail
account.

That being said, /something/ is amiss in the current User Profile.
What's
wrong is still TBD.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Tim wrote:
I just checked versions, all three are 6.00.2900.3028
[xpsp_sp2_gdr.061107-0012].

I know I can have multiple mail accounts per identity, but would
that
also
allow me to have different names in the 'From:' when I send an
e-mail?

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here (e.g., v6.00.1234.5678)?

2) I'm creating the new identities because I need additionally
e-mail
addresses.

Have you obtained new email addresses from Yahoo and TDS? (You
can't
just
make up a new one and plug it into OE Accounts Mail.) If you
have,
do
they work OK in one of the existing identities? (Do you
understand
that
you can have quite a number of mail accounts running in one (1)
identity?)

What about #5?
--
~PA Bear


Tim wrote:
1) Tried it. OE starts with the new identity and then stops
responding.
2) I'm creating the new identities because I need additionally
e-mail
addresses.
3) I added the accounts to the existing identities and things
work
fine.
4) OE stops responding whenever I switch to it, I don't have the
opportunity
to import.

I haven't tried uninstalling IE7, I will now.

"PA Bear" wrote:

More diagnostic questions...

OE File Identities Manage identities Use this identity
when
starting
a
program/Use this identity when a program cannot ask... If
you
enable
this
option and select the new identity in each of the boxes, does
OE
open
to
the
new identity [and work OK]?

1. Have you tested the above?

I already have one identity using the Yahoo! server and two
using
TDS.

2. Assuming the above 2 identities are working OK, may I ask
why
you're
attempting to create 2 new identities which appear to be the
equivalent
of
the original 2?

3. If you add the TDS account to the first identity above (the
one
running
Yahoo only), is everything OK? If you add the Yahoo account to
the
second
identity above (the one running TDS only), is everything OK?

4a. If you export an IAF file for the Yahoo account from the
working
identity and then import it into the new identity (instead of
adding
the
account manually), is everything OK?

4b. If you export an IAF file for the TDS account from the
working
identity
and then import it into the new identity (instead of adding the
account
manually), is everything OK?

To export an IAF file: Tools Accounts Mail Highlight
(select)
the
account Export ...
To import an IAF file: Tools Accounts Mail Highlight
(select)
the
account Import ...

5. Start Run Regedit [OK]

Navigate to the following key: HKEY_CURRENT_USER\Identities

How many subkeys are underneath the above key? (Each subkey's
{GUID}
corresponds to 1 identity and its store;
http://www.insideoe.com/files/store.htm#storemain.)

6. If no joy with anything above: If you uninstall IE7, does
this
behavior
persist?

Uninstalling IE7 (which automatically returns you to IE6)
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~PA Bear

Tim wrote:
Right, I can create a new identity, OE stops responding
whenever
I
try
to
use it. My original identities (3) work just fine, but they
were
all
created before I installed IE7.

I have noticed that when OE stops responding with this new
identity
the
status bar still says 'Connecting'. I have contacted both
Yahoo!

"Tim" wrote in message
...
Firewall and Auto Update - off; AV - Norton, on and up-to-date
Realtime spyware protection is StopZilla (engine v4.4.6.9 (11/30/06),
definitions v4.4.7.58 (4/9/07))

I have tried uninstalling IE7 before with no correction to the problem so
I
reinstalled.

I have no updates under IE7

Under Windows XP: Security Update...
KB928255; 2/18/07 KB918118; 2/18/07 KB907802; 2/18/07
KB926436; 2/18/07 KB924667; 2/18/07 KB928843; 2/18/07
KB927779; 2/18/07 KB905902; 4/3/07

There are two other updates in this timeframe: Update for Windows XP
(KB929338) and Hotfix for Windows Media Format 11 SDK (KB925902).


What if you uninstall Norton?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.