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need help with sending mail
-- kah |
need help with sending mail
Sorry, hit the enter key before describing problem. Here goes now.
Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah "kah" wrote: -- kah |
need help with sending mail
You need help making a post.
Good Newsgroup posts: http://dts-l.org/goodpost.htm How to ask a newsgroup question: http://support.microsoft.com/default.aspx/kb/555375 How Not to Get Help in Newsgroups http://users.tpg.com.au/bzyhjr/liszt.html -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... -- kah |
need help with sending mail
Note that a lot of people have been having trouble with Comcast lately, and
they refuse to admit the problem is on their end. Have you gone over your server settings with their tech support? If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. Since the message you sent yourself is viewable on their WebMail site, then OE did it's job in sending, and Comcast did not do it's job in forwarding. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah "kah" wrote: -- kah |
need help with sending mail
...Comcast says that since it leaves my Outbox and moves to my
Sent folder it is an OE problem. Quite the opposite, I'm afraid. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org kah wrote: Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah |
need help with sending mail
Perhaps I wasn't completely clear on the webmail use. If I use OE to send
myself an email, I do not receive it either in OE or in webmail. If, on the other hand, I am just using webmail, I can sned myself a message using webmail and recieve it using webmail. -- kah "Bruce Hagen" wrote: Note that a lot of people have been having trouble with Comcast lately, and they refuse to admit the problem is on their end. Have you gone over your server settings with their tech support? If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. Since the message you sent yourself is viewable on their WebMail site, then OE did it's job in sending, and Comcast did not do it's job in forwarding. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah "kah" wrote: -- kah |
need help with sending mail
I still believe it is a Comcast issue.
If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. The only exception I have ever seen is e-mail scanning making OE think the message was sent when it actually wasn't. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 If the problem continues with e-mail scanning turned off, then the cause is outside of Outlook Express. To turn off e-mail scanning in McAfee: http://www.vcn.com/knowledgebase/article.php?id=437 -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Perhaps I wasn't completely clear on the webmail use. If I use OE to send myself an email, I do not receive it either in OE or in webmail. If, on the other hand, I am just using webmail, I can sned myself a message using webmail and recieve it using webmail. -- kah "Bruce Hagen" wrote: Note that a lot of people have been having trouble with Comcast lately, and they refuse to admit the problem is on their end. Have you gone over your server settings with their tech support? If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. Since the message you sent yourself is viewable on their WebMail site, then OE did it's job in sending, and Comcast did not do it's job in forwarding. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah "kah" wrote: -- kah |
need help with sending mail
If a copy of the message shows up in Sent Items folder, the problem lies
somewhere outside of OE. (You're using a different mail server on the webmail page.) As Bruce suggested, disable email scanning by your anti-virus application. It provides no additional protection, it may be causing the problem, and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org kah wrote: Perhaps I wasn't completely clear on the webmail use. If I use OE to send myself an email, I do not receive it either in OE or in webmail. If, on the other hand, I am just using webmail, I can sned myself a message using webmail and recieve it using webmail. Note that a lot of people have been having trouble with Comcast lately, and they refuse to admit the problem is on their end. Have you gone over your server settings with their tech support? If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. Since the message you sent yourself is viewable on their WebMail site, then OE did it's job in sending, and Comcast did not do it's job in forwarding. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah "kah" wrote: -- kah |
need help with sending mail
I have gone over all my settings with their tech and all is set properly. If
it is a comcast problem and not oe, what might the situation be on their end? -- kah "PA Bear" wrote: ...Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. Quite the opposite, I'm afraid. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org kah wrote: Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah |
need help with sending mail
Have enail scanning disabled and the problem persists.
-- kah "Bruce Hagen" wrote: I still believe it is a Comcast issue. If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. The only exception I have ever seen is e-mail scanning making OE think the message was sent when it actually wasn't. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 If the problem continues with e-mail scanning turned off, then the cause is outside of Outlook Express. To turn off e-mail scanning in McAfee: http://www.vcn.com/knowledgebase/article.php?id=437 -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Perhaps I wasn't completely clear on the webmail use. If I use OE to send myself an email, I do not receive it either in OE or in webmail. If, on the other hand, I am just using webmail, I can sned myself a message using webmail and recieve it using webmail. -- kah "Bruce Hagen" wrote: Note that a lot of people have been having trouble with Comcast lately, and they refuse to admit the problem is on their end. Have you gone over your server settings with their tech support? If a message shows in Sent Items, that means that it was accepted by your ISP and the problem lies somewhere from that point on. Since the message you sent yourself is viewable on their WebMail site, then OE did it's job in sending, and Comcast did not do it's job in forwarding. -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "kah" wrote in message ... Sorry, hit the enter key before describing problem. Here goes now. Running Win XP Home and OE6 on Comast cable internet. Mcafee antivirus in use. For no apparent reason, people I am sending emails to are no longer receiving them. If I try to send an email to myself it is sent but I never receive it. Comcast says that since it leaves my Outbox and moves to my Sent folder it is an OE problem. I have read other threads that recommend removing (uninstalling) Mcafee. I have done this but the problem still exists. I do not believe it is a Comcast problem as everything works fine using their webmail. Any other ideas what the problem might be. I thought it migh be IE7 so I uninstalled that but still no good. Have checked for adware, spyware and viruses...all clean. Would appreciate anyone with ideas responding. Thanks. -- kah "kah" wrote: -- kah |
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