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Mails disappearing from inbox
A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last messages, those received during the last one month and a half. The older messages and the newer ones are available. She says this happened after a message appeared: 'compressing mail folders' or something like that. I myself use another mail program so I'm not too familiar with OE 6. I know about compressing folders, but I find no mention of 'automatic compression' in the help files. Two questions: 1/ What may have caused this disappearance? 2/ Is there any way to recover the missing files? They are not in the 'deleted items' folder or anyplace that I looked. Roger. |
Mails disappearing from inbox
Someone more knowledgable will reply I am sure but check the recycle bin and
resore them from there. "Roger Van Loon" wrote in message ... A friend is using OE 6 under Win XP Home. All of a sudden, some mails have disappeared from her inbox: the last messages, those received during the last one month and a half. The older messages and the newer ones are available. She says this happened after a message appeared: 'compressing mail folders' or something like that. I myself use another mail program so I'm not too familiar with OE 6. I know about compressing folders, but I find no mention of 'automatic compression' in the help files. Two questions: 1/ What may have caused this disappearance? 2/ Is there any way to recover the missing files? They are not in the 'deleted items' folder or anyplace that I looked. Roger. |
Mails disappearing from inbox
The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated folders. More on that below. Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact Why Mail Disappears: http://www.insideoe.com/problems/bugs.htm#mailgone About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Recovery tools: If you are running XP/SP2, and are fully patched, then you should have a backup of your dbx files in the Recycle Bin, copied as bak files. To restore a bak folder to the message store folder, first close OE and locate the Message Store in Windows Explorer. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WinXP, the .dbx files are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. In Windows Explorer, click on the dbx file for the missing, or empty, folder and drag it to the Desktop. It can be deleted later once you have successfully restored the bak file. Minimize the Message Store. Open OE and, if the folder is missing, create a folder with the *exact* same name as the bak file you want to restore but without the .bak. Eg: If the file is Saved.bak, the new folder should be named Saved. Open the new folder and then close OE. If the folder is there, but just empty, continue on to the next step. Open the Recycle bin and right click on the bak file for the folder in question and click Restore. Open the Message Store back up and change the file extension from .bak to .dbx. Close the Message Store and open OE. The messages should now be back in the folder. If the messages are successfully restored, you can go ahead and delete the old dbx file that you moved to the Desktop. If you do not have bak copies of your dbx files in the Recycle Bin, then: DBXpress run in Extract From Disk Mode is the best chance to recover messages: http://www.oehelp.com/DBXpress/Default.aspx And see: http://www.oehelp.com/OETips.aspx#4 A general warning if you don't want to lose your messages in the futu Do not archive mail in default OE folders. They will eventually become corrupted. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. And backup often. Backup and Resto http://www.insideoutlookexpress.com/backup/ http://www.oehelp.com/backup.aspx And this good one click backup program. Outlook Express Quick Backup (OEQB): http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Roger Van Loon" wrote in message ... A friend is using OE 6 under Win XP Home. All of a sudden, some mails have disappeared from her inbox: the last messages, those received during the last one month and a half. The older messages and the newer ones are available. She says this happened after a message appeared: 'compressing mail folders' or something like that. I myself use another mail program so I'm not too familiar with OE 6. I know about compressing folders, but I find no mention of 'automatic compression' in the help files. Two questions: 1/ What may have caused this disappearance? 2/ Is there any way to recover the missing files? They are not in the 'deleted items' folder or anyplace that I looked. Roger. |
Mails disappearing from inbox
Why it happens:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone http://www.microsoft.com/windows/IE/...orruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (Notes section under Resolution) ~~~~~~~~~~~~~~~~~~~ DBXpress (faster, more powerful, with even greater functionality) http://www.oehelp.com/DBXpress/Default.aspx ~~~~~~~~~~~~~~~~~~~~ Avoiding Such Corruption in Futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting [not available in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - WinXP SP2 only: Do not shut down your machine while Windows is automatically compacting your message store. - Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear), working offline MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Roger Van Loon wrote: A friend is using OE 6 under Win XP Home. All of a sudden, some mails have disappeared from her inbox: the last messages, those received during the last one month and a half. The older messages and the newer ones are available. She says this happened after a message appeared: 'compressing mail folders' or something like that. I myself use another mail program so I'm not too familiar with OE 6. I know about compressing folders, but I find no mention of 'automatic compression' in the help files. Two questions: 1/ What may have caused this disappearance? 2/ Is there any way to recover the missing files? They are not in the 'deleted items' folder or anyplace that I looked. Roger. |
Mails disappearing from inbox
Is there a way to turn the compress file box off so that you do not have to
compress the e-mail in Outlook Express 6? Thanks. -- Maxwells Mom "Bruce Hagen" wrote: The two most common reasons for what you describe is disruption of the compacting process, (never touch anything until it's finished), or bloated folders. More on that below. Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact Why Mail Disappears: http://www.insideoe.com/problems/bugs.htm#mailgone About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Recovery tools: If you are running XP/SP2, and are fully patched, then you should have a backup of your dbx files in the Recycle Bin, copied as bak files. To restore a bak folder to the message store folder, first close OE and locate the Message Store in Windows Explorer. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WinXP, the .dbx files are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. In Windows Explorer, click on the dbx file for the missing, or empty, folder and drag it to the Desktop. It can be deleted later once you have successfully restored the bak file. Minimize the Message Store. Open OE and, if the folder is missing, create a folder with the *exact* same name as the bak file you want to restore but without the .bak. Eg: If the file is Saved.bak, the new folder should be named Saved. Open the new folder and then close OE. If the folder is there, but just empty, continue on to the next step. Open the Recycle bin and right click on the bak file for the folder in question and click Restore. Open the Message Store back up and change the file extension from .bak to .dbx. Close the Message Store and open OE. The messages should now be back in the folder. If the messages are successfully restored, you can go ahead and delete the old dbx file that you moved to the Desktop. If you do not have bak copies of your dbx files in the Recycle Bin, then: DBXpress run in Extract From Disk Mode is the best chance to recover messages: http://www.oehelp.com/DBXpress/Default.aspx And see: http://www.oehelp.com/OETips.aspx#4 A general warning if you don't want to lose your messages in the futu Do not archive mail in default OE folders. They will eventually become corrupted. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. And backup often. Backup and Resto http://www.insideoutlookexpress.com/backup/ http://www.oehelp.com/backup.aspx And this good one click backup program. Outlook Express Quick Backup (OEQB): http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Roger Van Loon" wrote in message ... A friend is using OE 6 under Win XP Home. All of a sudden, some mails have disappeared from her inbox: the last messages, those received during the last one month and a half. The older messages and the newer ones are available. She says this happened after a message appeared: 'compressing mail folders' or something like that. I myself use another mail program so I'm not too familiar with OE 6. I know about compressing folders, but I find no mention of 'automatic compression' in the help files. Two questions: 1/ What may have caused this disappearance? 2/ Is there any way to recover the missing files? They are not in the 'deleted items' folder or anyplace that I looked. Roger. |
Mails disappearing from inbox
It's Compact, not Compress and the answer is No. If you didnn't read the
linls: Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Compacting your folders periodically is a must to keep OE functioning well and at some point, you may lose all your saved messages if you don't. When you delete, or move messages, the space they had used remains until you compact. See: www.oehelp.com/OETips.aspx#2 With SP2, automatic background compacting was removed due to problems it caused. Now you will get a prompt to compact after 100 OE closings, which you should do, and don't touch anything until it has finished. See this for more information: http://www.insideoe.com/files/maintain.htm#compact If you are fully patched, you will also now see a copy of your dbx files being copied to the Recycle Bin as BAK files. Should something go awry when compacting, the messages can easily be restored from this backup. A manual compact will also reset the counter in the registry back to zero now. For more info, see the information outlined in red he www.oehelp.com/OETips.aspx#2 To keep things running smooth, and for faster compacting: Do not archive mail in default OE folders. They will eventually become corrupt and you may lose mail. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. And backup often. Backup and Resto http://www.insideoutlookexpress.com/backup/ http://www.oehelp.com/backup.aspx http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "MaxwellsMom" wrote in message ... Is there a way to turn the compress file box off so that you do not have to compress the e-mail in Outlook Express 6? Thanks. -- Maxwells Mom "Bruce Hagen" wrote: The two most common reasons for what you describe is disruption of the compacting process, (never touch anything until it's finished), or bloated folders. More on that below. Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact Why Mail Disappears: http://www.insideoe.com/problems/bugs.htm#mailgone About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Recovery tools: If you are running XP/SP2, and are fully patched, then you should have a backup of your dbx files in the Recycle Bin, copied as bak files. To restore a bak folder to the message store folder, first close OE and locate the Message Store in Windows Explorer. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WinXP, the .dbx files are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. In Windows Explorer, click on the dbx file for the missing, or empty, folder and drag it to the Desktop. It can be deleted later once you have successfully restored the bak file. Minimize the Message Store. Open OE and, if the folder is missing, create a folder with the *exact* same name as the bak file you want to restore but without the .bak. Eg: If the file is Saved.bak, the new folder should be named Saved. Open the new folder and then close OE. If the folder is there, but just empty, continue on to the next step. Open the Recycle bin and right click on the bak file for the folder in question and click Restore. Open the Message Store back up and change the file extension from .bak to .dbx. Close the Message Store and open OE. The messages should now be back in the folder. If the messages are successfully restored, you can go ahead and delete the old dbx file that you moved to the Desktop. If you do not have bak copies of your dbx files in the Recycle Bin, then: DBXpress run in Extract From Disk Mode is the best chance to recover messages: http://www.oehelp.com/DBXpress/Default.aspx And see: http://www.oehelp.com/OETips.aspx#4 A general warning if you don't want to lose your messages in the futu Do not archive mail in default OE folders. They will eventually become corrupted. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. And backup often. Backup and Resto http://www.insideoutlookexpress.com/backup/ http://www.oehelp.com/backup.aspx And this good one click backup program. Outlook Express Quick Backup (OEQB): http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express ~IB-CA~ "Roger Van Loon" wrote in message ... A friend is using OE 6 under Win XP Home. All of a sudden, some mails have disappeared from her inbox: the last messages, those received during the last one month and a half. The older messages and the newer ones are available. She says this happened after a message appeared: 'compressing mail folders' or something like that. I myself use another mail program so I'm not too familiar with OE 6. I know about compressing folders, but I find no mention of 'automatic compression' in the help files. Two questions: 1/ What may have caused this disappearance? 2/ Is there any way to recover the missing files? They are not in the 'deleted items' folder or anyplace that I looked. Roger. |
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