I've got an issue where an email is sent to my wife and I at the same time
from the same email address. When I receive it, it has attachments on it and
they open fine. When she receives it there are no attachments at all. No
indication that they are blocked. No nothing. We're both on the same
computer with the save Norton 360 A/V. It only happens from certain email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it should
be the same for both of us. I checked the settings under options and they
are identical. Thanks

Hi Brunodog,

In recent weeks there has been a problem with messages sent with an
attachment from Yahoo to BellSouth. The attachments on the receiving end
do not show in Outlook or Outlook Express. Could this be the issue in
your wife's case?

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"Brunodog" wrote in message
...
I've got an issue where an email is sent to my wife and I at the same
time
from the same email address. When I receive it, it has attachments on
it and
they open fine. When she receives it there are no attachments at all.
No
indication that they are blocked. No nothing. We're both on the same
computer with the save Norton 360 A/V. It only happens from certain
email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it
should
be the same for both of us. I checked the settings under options and
they
are identical. Thanks

Are you both using Outlook Express?

Are you both using the same ISP?

As Tim mentioned, Bellsouth customers receiving messages from the Yahoo
customers using the web interface in recent weeks are finding the
attachments missing This is due to a bug in the Bellsouth spam filter
corrupting the message headers. Different mail clients have different
responses to the corruption. There is a workaround to fix the problem
messages in OE until such time as Bellsouth fixes the problem.

Another possible cause is an Outlook97/98/2000+ user sending to Outlook
Express and using RTF. Outlook Express recipients won't see the
attachments, but other Outlook97/98/2000+ customers will.
For additional information, see the MS-TNEF WINMAIL.DAT Attachments
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Brunodog" wrote in message
...
I've got an issue where an email is sent to my wife and I at the same
time
from the same email address. When I receive it, it has attachments on
it and
they open fine. When she receives it there are no attachments at all.
No
indication that they are blocked. No nothing. We're both on the same
computer with the save Norton 360 A/V. It only happens from certain
email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it
should
be the same for both of us. I checked the settings under options and
they
are identical. Thanks

Thanks for the quick help. We are both on the same computer with the same
ISP using the same version of Outlook Express with the same Norton 360 A/V.
The one thing that is different, is in the mail she was a "To" addressee and
I was a "CC" addressee. Thanks again.

"Michael Santovec" wrote:

Are you both using Outlook Express?

Are you both using the same ISP?

As Tim mentioned, Bellsouth customers receiving messages from the Yahoo
customers using the web interface in recent weeks are finding the
attachments missing This is due to a bug in the Bellsouth spam filter
corrupting the message headers. Different mail clients have different
responses to the corruption. There is a workaround to fix the problem
messages in OE until such time as Bellsouth fixes the problem.

Another possible cause is an Outlook97/98/2000+ user sending to Outlook
Express and using RTF. Outlook Express recipients won't see the
attachments, but other Outlook97/98/2000+ customers will.
For additional information, see the MS-TNEF WINMAIL.DAT Attachments
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Brunodog" wrote in message
...
I've got an issue where an email is sent to my wife and I at the same
time
from the same email address. When I receive it, it has attachments on
it and
they open fine. When she receives it there are no attachments at all.
No
indication that they are blocked. No nothing. We're both on the same
computer with the save Norton 360 A/V. It only happens from certain
email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it
should
be the same for both of us. I checked the settings under options and
they
are identical. Thanks

You are going to need to look at the Message Source (Ctrl-F3) for the
two messages (yours and hers). From that you can see if the attachment
is there or not.

For some information on what the encoded attachment should look like,
see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm

If you are both in the same message (TO and CC), with the same receiving
ISP, the headers of the messages ought to be nearly identical. The
possible differences would be

- X-Apparently-To: header if present
- for e-mail address on the Received: headers.

Other differences would caused by some software that the message passed
through on the way to OE

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Brunodog" wrote in message
...
Thanks for the quick help. We are both on the same computer with the
same
ISP using the same version of Outlook Express with the same Norton 360
A/V.
The one thing that is different, is in the mail she was a "To"
addressee and
I was a "CC" addressee. Thanks again.

"Michael Santovec" wrote:

Are you both using Outlook Express?

Are you both using the same ISP?

As Tim mentioned, Bellsouth customers receiving messages from the
Yahoo
customers using the web interface in recent weeks are finding the
attachments missing This is due to a bug in the Bellsouth spam
filter
corrupting the message headers. Different mail clients have
different
responses to the corruption. There is a workaround to fix the
problem
messages in OE until such time as Bellsouth fixes the problem.

Another possible cause is an Outlook97/98/2000+ user sending to
Outlook
Express and using RTF. Outlook Express recipients won't see the
attachments, but other Outlook97/98/2000+ customers will.
For additional information, see the MS-TNEF WINMAIL.DAT Attachments
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Brunodog" wrote in message
...
I've got an issue where an email is sent to my wife and I at the
same
time
from the same email address. When I receive it, it has attachments
on
it and
they open fine. When she receives it there are no attachments at
all.
No
indication that they are blocked. No nothing. We're both on the
same
computer with the save Norton 360 A/V. It only happens from
certain
email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it
should
be the same for both of us. I checked the settings under options
and
they
are identical. Thanks

Just courious here but did you check the settings? In OE there is a
setting to not download attachments. Tools-Options-Security There
you wil find som settings that can be changed. I always recomment
setting the security zone to Internet Zone and then to uncheck the "Do
not allow attachments to be saved or opened that could potentialy be a
virus." Then click Apply and then Ok. Let me know if that fixes it.

Bob

On May 18, 5:28 pm, Brunodog
wrote:
Thanks for the quick help. We are both on the same computer with the same
ISP using the same version of Outlook Express with the same Norton 360 A/V.
The one thing that is different, is in the mail she was a "To" addressee and
I was a "CC" addressee. Thanks again.



"Michael Santovec" wrote:
Are you both using Outlook Express?

Are you both using the same ISP?

As Tim mentioned, Bellsouth customers receiving messages from the Yahoo
customers using the web interface in recent weeks are finding the
attachments missing This is due to a bug in the Bellsouth spam filter
corrupting the message headers. Different mail clients have different
responses to the corruption. There is a workaround to fix the problem
messages in OE until such time as Bellsouth fixes the problem.

Another possible cause is an Outlook97/98/2000+ user sending to Outlook
Express and using RTF. Outlook Express recipients won't see the
attachments, but other Outlook97/98/2000+ customers will.
For additional information, see the MS-TNEF WINMAIL.DAT Attachments
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef

--

Mike -http://pages.prodigy.net/michael_santovec/techhelp.htm

"Brunodog" wrote in message
...
I've got an issue where an email is sent to my wife and I at the same
time
from the same email address. When I receive it, it has attachments on
it and
they open fine. When she receives it there are no attachments at all.
No
indication that they are blocked. No nothing. We're both on the same
computer with the save Norton 360 A/V. It only happens from certain
email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it
should
be the same for both of us. I checked the settings under options and
they
are identical. Thanks- Hide quoted text -

- Show quoted text -

"Bob" wrote in message
ups.com...
Just courious here but did you check the settings? In OE there is a
setting to not download attachments. Tools-Options-Security There
you wil find som settings that can be changed. I always recomment
setting the security zone to Internet Zone and then to uncheck the "Do
not allow attachments to be saved or opened that could potentialy be a
virus." Then click Apply and then Ok. Let me know if that fixes it.


The setting you describe still downloads the attachments. OE does not know
what part is the attachment until after the download and it never deletes
attachments.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

I checked the settings. They are identical for my wife's account and mine.
They both have the box checked that says "do not allow attachments...." but
since it's the same for both of us, I don't know why my OE would download the
attachments and hers wouldn't.
I did the Control F3 thing and here is what showed up.

Info in my wife’s email message details where the attachments did not come
through:

Content-Type: application/ms-tnef;
name="winmail.dat"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"



Info in my email message details where the attachments came through:

Content-Type: application/vnd.ms-excel;
name="2007-2008 team budgets.xls"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="2007-2008 team budgets.xls"



Does this mean anything to anybody? For some reason in mine it shows the
right details for the attachments but in hers it doesn't.

Any help is greatly appreciated. Thanks
"Frank Saunders, MS-MVP OE/WM" wrote:

"Bob" wrote in message
ups.com...
Just courious here but did you check the settings? In OE there is a
setting to not download attachments. Tools-Options-Security There
you wil find som settings that can be changed. I always recomment
setting the security zone to Internet Zone and then to uncheck the "Do
not allow attachments to be saved or opened that could potentialy be a
virus." Then click Apply and then Ok. Let me know if that fixes it.


The setting you describe still downloads the attachments. OE does not know
what part is the attachment until after the download and it never deletes
attachments.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

"Brunodog" ...
I've got an issue where an email is sent to my wife and I at the same time
from the same email address. When I receive it, it has attachments on it
and
they open fine. When she receives it there are no attachments at all. No
indication that they are blocked. No nothing. We're both on the same
computer with the save Norton 360 A/V. It only happens from certain email
addresses to her, not all.

Any idea why she would have an issue and I wouldn't? Seems like it should
be the same for both of us. I checked the settings under options and they
are identical. Thanks