Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah

If you are talking about the Gmail web site, then you need to ask them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah

Hello, all.

Before asking my questions below, please note I searched for threads that
might address how to recover the messages missing from my Inbox folder in OE.
I don't mean to piggyback on the original poster's question; I just figure
that the more questions and replies in a thread, the better -- especially in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily, and
therefore, the *.dbx files. I am fortunate because I have the backup of the
original Inbox.dbx file, which is 24 MB. I have copied this backup file into
the Store folder and then tried compacting the folders in OE -- this didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous threads, my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to my
friends who, like me, are not tech-savvy and are still running computers on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah

59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it
to anything you want. Let's use Temp.dbx as a example. The following is a
canned reply for a dbx file on the Desktop, so just use the folder the file
is in rather than the Desktop.

Open OE and create a folder with the *exact* same name as the one on the
Desktop, (Temp). Open the new folder and then close OE. Go to Windows
Explorer and locate the Message Store folder for your OE identity, but don't
open it. Click on the Desktop and drag the file from the Desktop in the
right hand pane to the OE store folder in the left pane. Prompt - "Do you
want to overwrite......."? Click Yes.

To help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
Hello, all.

Before asking my questions below, please note I searched for threads that
might address how to recover the messages missing from my Inbox folder in
OE.
I don't mean to piggyback on the original poster's question; I just figure
that the more questions and replies in a thread, the better -- especially
in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily, and
therefore, the *.dbx files. I am fortunate because I have the backup of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to my
friends who, like me, are not tech-savvy and are still running computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah

Hey, Mr. Hagen. I apologize once more for the duplication of posts.

My laptop runs on Win 98, but I managed to translate your steps below to do
what I would need to do.

I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I
created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx
into the Store folder. I opened OE, but no messages were in the Temp Inbox
folder.

I repeated the above steps by first creating a new Inbox subfolder called
Temp Inbox. Again, I had no luck.

"Bruce Hagen" wrote:

59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it
to anything you want. Let's use Temp.dbx as a example. The following is a
canned reply for a dbx file on the Desktop, so just use the folder the file
is in rather than the Desktop.

Open OE and create a folder with the *exact* same name as the one on the
Desktop, (Temp). Open the new folder and then close OE. Go to Windows
Explorer and locate the Message Store folder for your OE identity, but don't
open it. Click on the Desktop and drag the file from the Desktop in the
right hand pane to the OE store folder in the left pane. Prompt - "Do you
want to overwrite......."? Click Yes.

To help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
Hello, all.

Before asking my questions below, please note I searched for threads that
might address how to recover the messages missing from my Inbox folder in
OE.
I don't mean to piggyback on the original poster's question; I just figure
that the more questions and replies in a thread, the better -- especially
in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily, and
therefore, the *.dbx files. I am fortunate because I have the backup of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to my
friends who, like me, are not tech-savvy and are still running computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah

You can't copy and paste. You have to drag the file to the message store.
Also, there cannot be any dbx file in the message store with the same name
as the one you are trying to restore. If there is, drag it out first.

This is a similar technique.

How to restore individual dbx files:
http://www.oehelp.com/backup.aspx#imp1

Remember that I am assuming that your backup dbx file has messages in it.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
Hey, Mr. Hagen. I apologize once more for the duplication of posts.

My laptop runs on Win 98, but I managed to translate your steps below to
do
what I would need to do.

I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder
I
created in OE was Temp Inbox. I closed OE. I copied and pasted Temp
Inbox.dbx
into the Store folder. I opened OE, but no messages were in the Temp Inbox
folder.

I repeated the above steps by first creating a new Inbox subfolder called
Temp Inbox. Again, I had no luck.

"Bruce Hagen" wrote:

59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename
it
to anything you want. Let's use Temp.dbx as a example. The following is a
canned reply for a dbx file on the Desktop, so just use the folder the
file
is in rather than the Desktop.

Open OE and create a folder with the *exact* same name as the one on the
Desktop, (Temp). Open the new folder and then close OE. Go to Windows
Explorer and locate the Message Store folder for your OE identity, but
don't
open it. Click on the Desktop and drag the file from the Desktop in the
right hand pane to the OE store folder in the left pane. Prompt - "Do you
want to overwrite......."? Click Yes.

To help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
Hello, all.

Before asking my questions below, please note I searched for threads
that
might address how to recover the messages missing from my Inbox folder
in
OE.
I don't mean to piggyback on the original poster's question; I just
figure
that the more questions and replies in a thread, the better --
especially
in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily, and
therefore, the *.dbx files. I am fortunate because I have the backup of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB,
and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous
threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail
Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to
my
friends who, like me, are not tech-savvy and are still running
computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask
them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip
up?
Thanks
Sarah

I neglected to mention that the first time I created the new Temp Inbox
folder, I created it under "Local Folders," thus making it a Special folder.

"italianjetli" wrote:

Hey, Mr. Hagen. I apologize once more for the duplication of posts.

My laptop runs on Win 98, but I managed to translate your steps below to do
what I would need to do.

I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I
created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx
into the Store folder. I opened OE, but no messages were in the Temp Inbox
folder.

I repeated the above steps by first creating a new Inbox subfolder called
Temp Inbox. Again, I had no luck.

"Bruce Hagen" wrote:

59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it
to anything you want. Let's use Temp.dbx as a example. The following is a
canned reply for a dbx file on the Desktop, so just use the folder the file
is in rather than the Desktop.

Open OE and create a folder with the *exact* same name as the one on the
Desktop, (Temp). Open the new folder and then close OE. Go to Windows
Explorer and locate the Message Store folder for your OE identity, but don't
open it. Click on the Desktop and drag the file from the Desktop in the
right hand pane to the OE store folder in the left pane. Prompt - "Do you
want to overwrite......."? Click Yes.

To help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
Hello, all.

Before asking my questions below, please note I searched for threads that
might address how to recover the messages missing from my Inbox folder in
OE.
I don't mean to piggyback on the original poster's question; I just figure
that the more questions and replies in a thread, the better -- especially
in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily, and
therefore, the *.dbx files. I am fortunate because I have the backup of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to my
friends who, like me, are not tech-savvy and are still running computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah

That is the correct way. Create it, open it and close OE. Then drag the
backup file *renamed the same* to the OE store folder. This is done in
Windows Explorer.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
I neglected to mention that the first time I created the new Temp Inbox
folder, I created it under "Local Folders," thus making it a Special
folder.

"italianjetli" wrote:

Hey, Mr. Hagen. I apologize once more for the duplication of posts.

My laptop runs on Win 98, but I managed to translate your steps below to
do
what I would need to do.

I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder
I
created in OE was Temp Inbox. I closed OE. I copied and pasted Temp
Inbox.dbx
into the Store folder. I opened OE, but no messages were in the Temp
Inbox
folder.

I repeated the above steps by first creating a new Inbox subfolder called
Temp Inbox. Again, I had no luck.

"Bruce Hagen" wrote:

59KB is an empty file. Do you still have a copy of the Inbox.dbx?
Rename it
to anything you want. Let's use Temp.dbx as a example. The following is
a
canned reply for a dbx file on the Desktop, so just use the folder the
file
is in rather than the Desktop.

Open OE and create a folder with the *exact* same name as the one on
the
Desktop, (Temp). Open the new folder and then close OE. Go to Windows
Explorer and locate the Message Store folder for your OE identity, but
don't
open it. Click on the Desktop and drag the file from the Desktop in the
right hand pane to the OE store folder in the left pane. Prompt - "Do
you
want to overwrite......."? Click Yes.

To help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in
message
...
Hello, all.

Before asking my questions below, please note I searched for threads
that
might address how to recover the messages missing from my Inbox
folder in
OE.
I don't mean to piggyback on the original poster's question; I just
figure
that the more questions and replies in a thread, the better --
especially
in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily,
and
therefore, the *.dbx files. I am fortunate because I have the backup
of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup
file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB,
and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous
threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail
Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the
WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5,
rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to
my
friends who, like me, are not tech-savvy and are still running
computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask
them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged
on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted
my
inbox. Is there anything I can do or is this a common google slip
up?
Thanks
Sarah

I made sure to drag out the Temp Inbox.dbx file from the OE store folder. I
then closed the folder.

Using Windows Explorer, I dragged the backup dbx file to the OE store folder
and was asked to overwrite. I clicked "Yes."

I opened OE, but no messages were in the Temp Inbox folder I created. Seeing
this didn't work, I opened the OE store folder and saw that the Temp
Inbox.dbx file is 24 MB -- the size of the Inbox folder before the messages
went missing.

Is this Temp Inbox.dbx file corrupted, then?

"Bruce Hagen" wrote:

That is the correct way. Create it, open it and close OE. Then drag the
backup file *renamed the same* to the OE store folder. This is done in
Windows Explorer.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in message
...
I neglected to mention that the first time I created the new Temp Inbox
folder, I created it under "Local Folders," thus making it a Special
folder.

"italianjetli" wrote:

Hey, Mr. Hagen. I apologize once more for the duplication of posts.

My laptop runs on Win 98, but I managed to translate your steps below to
do
what I would need to do.

I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder
I
created in OE was Temp Inbox. I closed OE. I copied and pasted Temp
Inbox.dbx
into the Store folder. I opened OE, but no messages were in the Temp
Inbox
folder.

I repeated the above steps by first creating a new Inbox subfolder called
Temp Inbox. Again, I had no luck.

"Bruce Hagen" wrote:

59KB is an empty file. Do you still have a copy of the Inbox.dbx?
Rename it
to anything you want. Let's use Temp.dbx as a example. The following is
a
canned reply for a dbx file on the Desktop, so just use the folder the
file
is in rather than the Desktop.

Open OE and create a folder with the *exact* same name as the one on
the
Desktop, (Temp). Open the new folder and then close OE. Go to Windows
Explorer and locate the Message Store folder for your OE identity, but
don't
open it. Click on the Desktop and drag the file from the Desktop in the
right hand pane to the OE store folder in the left pane. Prompt - "Do
you
want to overwrite......."? Click Yes.

To help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"italianjetli" wrote in
message
...
Hello, all.

Before asking my questions below, please note I searched for threads
that
might address how to recover the messages missing from my Inbox
folder in
OE.
I don't mean to piggyback on the original poster's question; I just
figure
that the more questions and replies in a thread, the better --
especially
in
a type of thread that probably gets started every two days. :-)

My latop is running on Windows 98. I found the Store folder easily,
and
therefore, the *.dbx files. I am fortunate because I have the backup
of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup
file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB,
and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous
threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail
Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the
WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5,
rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to
my
friends who, like me, are not tech-savvy and are still running
computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask
them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged
on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted
my
inbox. Is there anything I can do or is this a common google slip
up?
Thanks
Sarah

Let's start all over.

Why it happens:

http://insideoe.tomsterdam.com/probl...s.htm#mailgone
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4)
~~~~~~~~~~~~~~~~~~~
DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoiding Such Corruption in Future (Win9x-specific):

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting and frequently perform a manual compact of
all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org



italianjetli wrote:
Hello, all.

Before asking my questions below, please note I searched for threads that
might address how to recover the messages missing from my Inbox folder in
OE. I don't mean to piggyback on the original poster's question; I just
figure that the more questions and replies in a thread, the better --
especially in a type of thread that probably gets started every two days.
:-)

My latop is running on Windows 98. I found the Store folder easily, and
therefore, the *.dbx files. I am fortunate because I have the backup of
the
original Inbox.dbx file, which is 24 MB. I have copied this backup file
into
the Store folder and then tried compacting the folders in OE -- this
didn't
work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and
my
messages didn't reappear.)

After reading the Web pages linked in various posts in numerous threads,
my
questions are as follows:

1. I figure my best options are to use DBXtract or Macallan Mail Software,
but not DBXpress (based upon the Known Issues listed at
http://www.oehelp.com/DBXpress/Default.aspx). Am I right?
2. If I opt to go with a Macallan solution
(http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip
file
or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather
than
OE6, in the filename of the former file?
3. When I upgrade to XP in a few weeks, what can I do to avoid the
problems
some users have with missing OE mail, adress books, and folders after
upgrading? (I've already saved that KB article in case this happens.)

Thanks in advance for anyone who can help. Even if I don't recover my
messages, I've learned a lot and hope to pass on what I've learned to my
friends who, like me, are not tech-savvy and are still running computers
on
old technology.


"Michael Santovec" wrote:

If you are talking about the Gmail web site, then you need to ask them.

If the problem is in Outlook Express set to download the Gmail, then
see:
Messages in Inbox or other mail folders disappear
http://www.insideoe.com/problems/bugs.htm#mailgone
Recovering lost messages
http://www.oehelp.com/OETips.aspx#4


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


wrote in message
ups.com...
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be
replaced with a blank page saying No New Mail. I have not deleted my
inbox. Is there anything I can do or is this a common google slip up?
Thanks
Sarah