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Inbox has dissappeared
Can anyone help?! I am not technically-inclined, but today logged on
to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
If you are talking about the Gmail web site, then you need to ask them.
If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
Hello, all.
Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it
to anything you want. Let's use Temp.dbx as a example. The following is a canned reply for a dbx file on the Desktop, so just use the folder the file is in rather than the Desktop. Open OE and create a folder with the *exact* same name as the one on the Desktop, (Temp). Open the new folder and then close OE. Go to Windows Explorer and locate the Message Store folder for your OE identity, but don't open it. Click on the Desktop and drag the file from the Desktop in the right hand pane to the OE store folder in the left pane. Prompt - "Do you want to overwrite......."? Click Yes. To help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
Hey, Mr. Hagen. I apologize once more for the duplication of posts.
My laptop runs on Win 98, but I managed to translate your steps below to do what I would need to do. I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx into the Store folder. I opened OE, but no messages were in the Temp Inbox folder. I repeated the above steps by first creating a new Inbox subfolder called Temp Inbox. Again, I had no luck. "Bruce Hagen" wrote: 59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it to anything you want. Let's use Temp.dbx as a example. The following is a canned reply for a dbx file on the Desktop, so just use the folder the file is in rather than the Desktop. Open OE and create a folder with the *exact* same name as the one on the Desktop, (Temp). Open the new folder and then close OE. Go to Windows Explorer and locate the Message Store folder for your OE identity, but don't open it. Click on the Desktop and drag the file from the Desktop in the right hand pane to the OE store folder in the left pane. Prompt - "Do you want to overwrite......."? Click Yes. To help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
You can't copy and paste. You have to drag the file to the message store.
Also, there cannot be any dbx file in the message store with the same name as the one you are trying to restore. If there is, drag it out first. This is a similar technique. How to restore individual dbx files: http://www.oehelp.com/backup.aspx#imp1 Remember that I am assuming that your backup dbx file has messages in it. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hey, Mr. Hagen. I apologize once more for the duplication of posts. My laptop runs on Win 98, but I managed to translate your steps below to do what I would need to do. I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx into the Store folder. I opened OE, but no messages were in the Temp Inbox folder. I repeated the above steps by first creating a new Inbox subfolder called Temp Inbox. Again, I had no luck. "Bruce Hagen" wrote: 59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it to anything you want. Let's use Temp.dbx as a example. The following is a canned reply for a dbx file on the Desktop, so just use the folder the file is in rather than the Desktop. Open OE and create a folder with the *exact* same name as the one on the Desktop, (Temp). Open the new folder and then close OE. Go to Windows Explorer and locate the Message Store folder for your OE identity, but don't open it. Click on the Desktop and drag the file from the Desktop in the right hand pane to the OE store folder in the left pane. Prompt - "Do you want to overwrite......."? Click Yes. To help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
I neglected to mention that the first time I created the new Temp Inbox
folder, I created it under "Local Folders," thus making it a Special folder. "italianjetli" wrote: Hey, Mr. Hagen. I apologize once more for the duplication of posts. My laptop runs on Win 98, but I managed to translate your steps below to do what I would need to do. I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx into the Store folder. I opened OE, but no messages were in the Temp Inbox folder. I repeated the above steps by first creating a new Inbox subfolder called Temp Inbox. Again, I had no luck. "Bruce Hagen" wrote: 59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it to anything you want. Let's use Temp.dbx as a example. The following is a canned reply for a dbx file on the Desktop, so just use the folder the file is in rather than the Desktop. Open OE and create a folder with the *exact* same name as the one on the Desktop, (Temp). Open the new folder and then close OE. Go to Windows Explorer and locate the Message Store folder for your OE identity, but don't open it. Click on the Desktop and drag the file from the Desktop in the right hand pane to the OE store folder in the left pane. Prompt - "Do you want to overwrite......."? Click Yes. To help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
That is the correct way. Create it, open it and close OE. Then drag the
backup file *renamed the same* to the OE store folder. This is done in Windows Explorer. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... I neglected to mention that the first time I created the new Temp Inbox folder, I created it under "Local Folders," thus making it a Special folder. "italianjetli" wrote: Hey, Mr. Hagen. I apologize once more for the duplication of posts. My laptop runs on Win 98, but I managed to translate your steps below to do what I would need to do. I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx into the Store folder. I opened OE, but no messages were in the Temp Inbox folder. I repeated the above steps by first creating a new Inbox subfolder called Temp Inbox. Again, I had no luck. "Bruce Hagen" wrote: 59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it to anything you want. Let's use Temp.dbx as a example. The following is a canned reply for a dbx file on the Desktop, so just use the folder the file is in rather than the Desktop. Open OE and create a folder with the *exact* same name as the one on the Desktop, (Temp). Open the new folder and then close OE. Go to Windows Explorer and locate the Message Store folder for your OE identity, but don't open it. Click on the Desktop and drag the file from the Desktop in the right hand pane to the OE store folder in the left pane. Prompt - "Do you want to overwrite......."? Click Yes. To help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
I made sure to drag out the Temp Inbox.dbx file from the OE store folder. I
then closed the folder. Using Windows Explorer, I dragged the backup dbx file to the OE store folder and was asked to overwrite. I clicked "Yes." I opened OE, but no messages were in the Temp Inbox folder I created. Seeing this didn't work, I opened the OE store folder and saw that the Temp Inbox.dbx file is 24 MB -- the size of the Inbox folder before the messages went missing. Is this Temp Inbox.dbx file corrupted, then? "Bruce Hagen" wrote: That is the correct way. Create it, open it and close OE. Then drag the backup file *renamed the same* to the OE store folder. This is done in Windows Explorer. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... I neglected to mention that the first time I created the new Temp Inbox folder, I created it under "Local Folders," thus making it a Special folder. "italianjetli" wrote: Hey, Mr. Hagen. I apologize once more for the duplication of posts. My laptop runs on Win 98, but I managed to translate your steps below to do what I would need to do. I renamed my copy of the Inbox.dbx file to Temp Inbox.dbx. The new folder I created in OE was Temp Inbox. I closed OE. I copied and pasted Temp Inbox.dbx into the Store folder. I opened OE, but no messages were in the Temp Inbox folder. I repeated the above steps by first creating a new Inbox subfolder called Temp Inbox. Again, I had no luck. "Bruce Hagen" wrote: 59KB is an empty file. Do you still have a copy of the Inbox.dbx? Rename it to anything you want. Let's use Temp.dbx as a example. The following is a canned reply for a dbx file on the Desktop, so just use the folder the file is in rather than the Desktop. Open OE and create a folder with the *exact* same name as the one on the Desktop, (Temp). Open the new folder and then close OE. Go to Windows Explorer and locate the Message Store folder for your OE identity, but don't open it. Click on the Desktop and drag the file from the Desktop in the right hand pane to the OE store folder in the left pane. Prompt - "Do you want to overwrite......."? Click Yes. To help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "italianjetli" wrote in message ... Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
Inbox has dissappeared
Let's start all over.
Why it happens: http://insideoe.tomsterdam.com/probl...s.htm#mailgone http://www.microsoft.com/windows/IE/...orruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) ~~~~~~~~~~~~~~~~~~~ DBXpress (faster, more powerful, with even greater functionality) http://www.oehelp.com/DBXpress/Default.aspx ~~~~~~~~~~~~~~~~~~~~ Avoiding Such Corruption in Future (Win9x-specific): - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org italianjetli wrote: Hello, all. Before asking my questions below, please note I searched for threads that might address how to recover the messages missing from my Inbox folder in OE. I don't mean to piggyback on the original poster's question; I just figure that the more questions and replies in a thread, the better -- especially in a type of thread that probably gets started every two days. :-) My latop is running on Windows 98. I found the Store folder easily, and therefore, the *.dbx files. I am fortunate because I have the backup of the original Inbox.dbx file, which is 24 MB. I have copied this backup file into the Store folder and then tried compacting the folders in OE -- this didn't work. (The Inbox.dbx file in the Store folder shows a size of 59 KB, and my messages didn't reappear.) After reading the Web pages linked in various posts in numerous threads, my questions are as follows: 1. I figure my best options are to use DBXtract or Macallan Mail Software, but not DBXpress (based upon the Known Issues listed at http://www.oehelp.com/DBXpress/Default.aspx). Am I right? 2. If I opt to go with a Macallan solution (http://macallan.club.fr/index.htm), do I download the WOE5Extract.zip file or OutlookExtract.zip file (which is a DOS version)? Why is OE5, rather than OE6, in the filename of the former file? 3. When I upgrade to XP in a few weeks, what can I do to avoid the problems some users have with missing OE mail, adress books, and folders after upgrading? (I've already saved that KB article in case this happens.) Thanks in advance for anyone who can help. Even if I don't recover my messages, I've learned a lot and hope to pass on what I've learned to my friends who, like me, are not tech-savvy and are still running computers on old technology. "Michael Santovec" wrote: If you are talking about the Gmail web site, then you need to ask them. If the problem is in Outlook Express set to download the Gmail, then see: Messages in Inbox or other mail folders disappear http://www.insideoe.com/problems/bugs.htm#mailgone Recovering lost messages http://www.oehelp.com/OETips.aspx#4 -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm wrote in message ups.com... Can anyone help?! I am not technically-inclined, but today logged on to my Gmail account and my inbox has totally dissappeared to be replaced with a blank page saying No New Mail. I have not deleted my inbox. Is there anything I can do or is this a common google slip up? Thanks Sarah |
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