Hi

I have Windows XP Home SP2 with two users set up. If I boot the machine,
login as one of the users and download e-mail using Outlook Express it works
fine. If I log the user out and then login as the second user then Outlook
Express will not receive messages and gives an error saying that the port is
not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express works
fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should block
ports when a user is switched and yet everything does not block the ports
otherwise.

Thanks for any help.

Jon

"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the machine,
login as one of the users and download e-mail using Outlook Express it
works fine. If I log the user out and then login as the second user then
Outlook Express will not receive messages and gives an error saying that
the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express works
fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should block
ports when a user is switched and yet everything does not block the ports
otherwise.

Thanks for any help.

Jon

What is the exact error message?
Are these different OE identities or different Windows Users?

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

I've been having a similar problem for several days now. I an error like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work computer
now, so it is possible that the error number is different, but that looks
right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is set up
to use Outlook Express with their own identity, and they connect to three
different mindspring e-mail addresses. From a reboot, any one of them can
connect and send/receive e-mail. However, after the first account closes
Outlook Express and logs out (not switch user, actual logout) then any of
the other users logging in and trying to read e-mail receives the error
above. Once the error has occurred, then none of the users (including the
first one) can read e-mail until the system is rebooted. I have tested all
3 accounts after a reboot, and they all work until they log out and a second
user tries. If the first user leaves OE open and does a switch user, then
the others can successfully connect and read e-mail (until one does a close
OE/logout.) I ran out of time before trying a close OE then switch user, so
I don't know if it is the closing of OE or the logout that kills it. I do
believe I confirmed that a single user can log in, read mail, log out, then
log in again and read email.

Oh, and by the way, once the error occurs, even full Outlook (not Outlook
Express) fails to connect... during an evening of troubleshooting this with
the Earthlink support folks, before I discovered the reboot cleanup, I was
getting the error, so they suggested I launch Outlook and create a profile
there, but it got the same error.

One last thing, these three accounts using Outlook Express to the same
e-mailboxes have been working for years, so this is something that has
changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and re-installed
Outlook Express (twice), and completely disabled my Anti-Virus and Firewall
(Norton Internet Security), rebooted my router and cable modem, with no
luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the machine,
login as one of the users and download e-mail using Outlook Express it
works fine. If I log the user out and then login as the second user then
Outlook Express will not receive messages and gives an error saying that
the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express works
fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should block
ports when a user is switched and yet everything does not block the ports
otherwise.

Thanks for any help.

Jon

We need the entire error message verbatim. 0x800C0133 = damaged Inbox and I
doubt that is your problem.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
I've been having a similar problem for several days now. I an error like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work computer
now, so it is possible that the error number is different, but that looks
right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is set up
to use Outlook Express with their own identity, and they connect to three
different mindspring e-mail addresses. From a reboot, any one of them can
connect and send/receive e-mail. However, after the first account closes
Outlook Express and logs out (not switch user, actual logout) then any of
the other users logging in and trying to read e-mail receives the error
above. Once the error has occurred, then none of the users (including the
first one) can read e-mail until the system is rebooted. I have tested
all 3 accounts after a reboot, and they all work until they log out and a
second user tries. If the first user leaves OE open and does a switch
user, then the others can successfully connect and read e-mail (until one
does a close OE/logout.) I ran out of time before trying a close OE then
switch user, so I don't know if it is the closing of OE or the logout that
kills it. I do believe I confirmed that a single user can log in, read
mail, log out, then log in again and read email.

Oh, and by the way, once the error occurs, even full Outlook (not Outlook
Express) fails to connect... during an evening of troubleshooting this
with the Earthlink support folks, before I discovered the reboot cleanup,
I was getting the error, so they suggested I launch Outlook and create a
profile there, but it got the same error.

One last thing, these three accounts using Outlook Express to the same
e-mailboxes have been working for years, so this is something that has
changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and
re-installed Outlook Express (twice), and completely disabled my
Anti-Virus and Firewall (Norton Internet Security), rebooted my router and
cable modem, with no luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the machine,
login as one of the users and download e-mail using Outlook Express it
works fine. If I log the user out and then login as the second user then
Outlook Express will not receive messages and gives an error saying that
the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not block the
ports otherwise.

Thanks for any help.

Jon

Disable the e-mail scanning in Norton. It's unnecessary and prone to
problems.

Norton is known to have problems switching users. It reconfigures itself
every time you switch users and can become confused.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the
machine, login as one of the users and download e-mail using Outlook
Express it works fine. If I log the user out and then login as the
second user then Outlook Express will not receive messages and gives
an error saying that the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not block
the ports otherwise.

Thanks for any help.

Jon

Hi Bruce,

You are right, and I'm sorry I didn't wait to post this till I had the
actual error. Here is the error "copied-and-pasted" from Outlook Express.

The connection to the server has failed. Account: 'pop.earthlink.net',
Server: 'pop.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E


--
B. Edward Withers
"Bruce Hagen" wrote in message
...
We need the entire error message verbatim. 0x800C0133 = damaged Inbox and
I doubt that is your problem.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
I've been having a similar problem for several days now. I an error
like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work
computer now, so it is possible that the error number is different, but
that looks right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is set
up to use Outlook Express with their own identity, and they connect to
three different mindspring e-mail addresses. From a reboot, any one of
them can connect and send/receive e-mail. However, after the first
account closes Outlook Express and logs out (not switch user, actual
logout) then any of the other users logging in and trying to read e-mail
receives the error above. Once the error has occurred, then none of the
users (including the first one) can read e-mail until the system is
rebooted. I have tested all 3 accounts after a reboot, and they all work
until they log out and a second user tries. If the first user leaves OE
open and does a switch user, then the others can successfully connect and
read e-mail (until one does a close OE/logout.) I ran out of time before
trying a close OE then switch user, so I don't know if it is the closing
of OE or the logout that kills it. I do believe I confirmed that a
single user can log in, read mail, log out, then log in again and read
email.

Oh, and by the way, once the error occurs, even full Outlook (not Outlook
Express) fails to connect... during an evening of troubleshooting this
with the Earthlink support folks, before I discovered the reboot cleanup,
I was getting the error, so they suggested I launch Outlook and create a
profile there, but it got the same error.

One last thing, these three accounts using Outlook Express to the same
e-mailboxes have been working for years, so this is something that has
changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and
re-installed Outlook Express (twice), and completely disabled my
Anti-Virus and Firewall (Norton Internet Security), rebooted my router
and cable modem, with no luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the machine,
login as one of the users and download e-mail using Outlook Express it
works fine. If I log the user out and then login as the second user then
Outlook Express will not receive messages and gives an error saying that
the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not block
the ports otherwise.

Thanks for any help.

Jon

That could be a number of things. Turn off e-mail scanning and make sure
your server settings are correct in Tools | Accounts | Mail | Properties |
Servers.

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
Hi Bruce,

You are right, and I'm sorry I didn't wait to post this till I had the
actual error. Here is the error "copied-and-pasted" from Outlook Express.

The connection to the server has failed. Account: 'pop.earthlink.net',
Server: 'pop.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E


--
B. Edward Withers
"Bruce Hagen" wrote in message
...
We need the entire error message verbatim. 0x800C0133 = damaged Inbox and
I doubt that is your problem.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
I've been having a similar problem for several days now. I an error
like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work
computer now, so it is possible that the error number is different, but
that looks right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is set
up to use Outlook Express with their own identity, and they connect to
three different mindspring e-mail addresses. From a reboot, any one of
them can connect and send/receive e-mail. However, after the first
account closes Outlook Express and logs out (not switch user, actual
logout) then any of the other users logging in and trying to read e-mail
receives the error above. Once the error has occurred, then none of the
users (including the first one) can read e-mail until the system is
rebooted. I have tested all 3 accounts after a reboot, and they all
work until they log out and a second user tries. If the first user
leaves OE open and does a switch user, then the others can successfully
connect and read e-mail (until one does a close OE/logout.) I ran out
of time before trying a close OE then switch user, so I don't know if it
is the closing of OE or the logout that kills it. I do believe I
confirmed that a single user can log in, read mail, log out, then log in
again and read email.

Oh, and by the way, once the error occurs, even full Outlook (not
Outlook Express) fails to connect... during an evening of
troubleshooting this with the Earthlink support folks, before I
discovered the reboot cleanup, I was getting the error, so they
suggested I launch Outlook and create a profile there, but it got the
same error.

One last thing, these three accounts using Outlook Express to the same
e-mailboxes have been working for years, so this is something that has
changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and
re-installed Outlook Express (twice), and completely disabled my
Anti-Virus and Firewall (Norton Internet Security), rebooted my router
and cable modem, with no luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the
machine, login as one of the users and download e-mail using Outlook
Express it works fine. If I log the user out and then login as the
second user then Outlook Express will not receive messages and gives an
error saying that the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not block
the ports otherwise.

Thanks for any help.

Jon

Hi Bruce,

Thanks for the advice, but as I said in my original message, I had
already tried disabling e-mail scanning, had gone as far as disabling all of
Norton (both antivirus and firewall) so they don't start at boot, and all
three accounts work if they are the first account connected after a boot,
but fail after a logout and second user tries to connect.

To be more explicit, if I have users A, B, and C. After a reboot, I can
log in as either A, B, or C, and they can successfully connect and download
e-mail. They can log out and log in again and successfully connect, but if
another user logs in (A was first, then B for instance) B will get the error
I posted. Once that happens, if B logs out and A logs in again, now A gets
the error. I've repeated this experiment with different users as the first
user and see the same pattern. If, however, A logs in launches Outlook
Express, then does a switch user to B, B can launch Outlook Express and they
can both send/receive email with no error. I haven't exhaustively followed
this line of testing due to time constraints, but since web searches weren't
turning up anything and I've convinced myself that 1) my e-mail settings
work for each user, 2) Norton isn't the problem since I've disabled it and
after a boot, it reliably works for the first user, and 3) the problem
either has to do with Outlook Express closing or an XP logout.

By the way, this is obviously XP Home since I can do switch user, and it is
at SP2 and up-to-date according to Windows Update.

--
B. Edward Withers
"Bruce Hagen" wrote in message
...
That could be a number of things. Turn off e-mail scanning and make sure
your server settings are correct in Tools | Accounts | Mail | Properties |
Servers.

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
Hi Bruce,

You are right, and I'm sorry I didn't wait to post this till I had the
actual error. Here is the error "copied-and-pasted" from Outlook
Express.

The connection to the server has failed. Account: 'pop.earthlink.net',
Server: 'pop.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E


--
B. Edward Withers
"Bruce Hagen" wrote in message
...
We need the entire error message verbatim. 0x800C0133 = damaged Inbox
and I doubt that is your problem.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
I've been having a similar problem for several days now. I an error
like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work
computer now, so it is possible that the error number is different, but
that looks right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is set
up to use Outlook Express with their own identity, and they connect to
three different mindspring e-mail addresses. From a reboot, any one of
them can connect and send/receive e-mail. However, after the first
account closes Outlook Express and logs out (not switch user, actual
logout) then any of the other users logging in and trying to read
e-mail receives the error above. Once the error has occurred, then
none of the users (including the first one) can read e-mail until the
system is rebooted. I have tested all 3 accounts after a reboot, and
they all work until they log out and a second user tries. If the first
user leaves OE open and does a switch user, then the others can
successfully connect and read e-mail (until one does a close
OE/logout.) I ran out of time before trying a close OE then switch
user, so I don't know if it is the closing of OE or the logout that
kills it. I do believe I confirmed that a single user can log in, read
mail, log out, then log in again and read email.

Oh, and by the way, once the error occurs, even full Outlook (not
Outlook Express) fails to connect... during an evening of
troubleshooting this with the Earthlink support folks, before I
discovered the reboot cleanup, I was getting the error, so they
suggested I launch Outlook and create a profile there, but it got the
same error.

One last thing, these three accounts using Outlook Express to the same
e-mailboxes have been working for years, so this is something that has
changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and
re-installed Outlook Express (twice), and completely disabled my
Anti-Virus and Firewall (Norton Internet Security), rebooted my router
and cable modem, with no luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the
machine, login as one of the users and download e-mail using Outlook
Express it works fine. If I log the user out and then login as the
second user then Outlook Express will not receive messages and gives
an error saying that the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not block
the ports otherwise.

Thanks for any help.

Jon

Are you logging out of OE, or the Windows user logon? Try logging out of OE
rather than just closing it. And this may help.

Force Identity Logon:
http://www.insideoe.com/tips/forceid.htm
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"B. Edward Withers" wrote in message
...
Hi Bruce,

Thanks for the advice, but as I said in my original message, I had
already tried disabling e-mail scanning, had gone as far as disabling all
of Norton (both antivirus and firewall) so they don't start at boot, and
all three accounts work if they are the first account connected after a
boot, but fail after a logout and second user tries to connect.

To be more explicit, if I have users A, B, and C. After a reboot, I
can log in as either A, B, or C, and they can successfully connect and
download e-mail. They can log out and log in again and successfully
connect, but if another user logs in (A was first, then B for instance) B
will get the error I posted. Once that happens, if B logs out and A logs
in again, now A gets the error. I've repeated this experiment with
different users as the first user and see the same pattern. If, however,
A logs in launches Outlook Express, then does a switch user to B, B can
launch Outlook Express and they can both send/receive email with no error.
I haven't exhaustively followed this line of testing due to time
constraints, but since web searches weren't turning up anything and I've
convinced myself that 1) my e-mail settings work for each user, 2) Norton
isn't the problem since I've disabled it and after a boot, it reliably
works for the first user, and 3) the problem either has to do with Outlook
Express closing or an XP logout.

By the way, this is obviously XP Home since I can do switch user, and it
is at SP2 and up-to-date according to Windows Update.

--
B. Edward Withers
"Bruce Hagen" wrote in message
...
That could be a number of things. Turn off e-mail scanning and make sure
your server settings are correct in Tools | Accounts | Mail | Properties
| Servers.

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
Hi Bruce,

You are right, and I'm sorry I didn't wait to post this till I had
the actual error. Here is the error "copied-and-pasted" from Outlook
Express.

The connection to the server has failed. Account: 'pop.earthlink.net',
Server: 'pop.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E


--
B. Edward Withers
"Bruce Hagen" wrote in message
...
We need the entire error message verbatim. 0x800C0133 = damaged Inbox
and I doubt that is your problem.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
I've been having a similar problem for several days now. I an error
like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work
computer now, so it is possible that the error number is different,
but that looks right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is
set up to use Outlook Express with their own identity, and they
connect to three different mindspring e-mail addresses. From a
reboot, any one of them can connect and send/receive e-mail. However,
after the first account closes Outlook Express and logs out (not
switch user, actual logout) then any of the other users logging in and
trying to read e-mail receives the error above. Once the error has
occurred, then none of the users (including the first one) can read
e-mail until the system is rebooted. I have tested all 3 accounts
after a reboot, and they all work until they log out and a second user
tries. If the first user leaves OE open and does a switch user, then
the others can successfully connect and read e-mail (until one does a
close OE/logout.) I ran out of time before trying a close OE then
switch user, so I don't know if it is the closing of OE or the logout
that kills it. I do believe I confirmed that a single user can log
in, read mail, log out, then log in again and read email.

Oh, and by the way, once the error occurs, even full Outlook (not
Outlook Express) fails to connect... during an evening of
troubleshooting this with the Earthlink support folks, before I
discovered the reboot cleanup, I was getting the error, so they
suggested I launch Outlook and create a profile there, but it got the
same error.

One last thing, these three accounts using Outlook Express to the same
e-mailboxes have been working for years, so this is something that has
changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and
re-installed Outlook Express (twice), and completely disabled my
Anti-Virus and Firewall (Norton Internet Security), rebooted my router
and cable modem, with no luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the
machine, login as one of the users and download e-mail using Outlook
Express it works fine. If I log the user out and then login as the
second user then Outlook Express will not receive messages and gives
an error saying that the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not block
the ports otherwise.

Thanks for any help.

Jon

Hi Bruce,

Thanks for the pointers, but...

Each of my Windows accounts only has a single Outlook Express Identity
defined, so "Exit and Log off" is greyed out. So, to answer your question,
I'm just closing OE.

I've done some more experimenting and confirmed that even with a single
user logging in, the error occurs. Specifically, if user A logs in, they
can open and close Outlook Express as many times as they want to UNTIL they
log out. Then if user A logs back in and tries to open OE, they get the
error.

Continuing the experiment, I rebooted and launched Outlook (not OE) and
created a profile to the same mailbox. Again, I was able to close and open
Outlook several times without difficulty until I logged out. When I logged
back into Windows, and launched Outlook, I got the error:
Task 'pop.mindspring.com - Receiving' reported error (0x80042108) : 'Outlook
is unable to connect to your incoming (POP3) e-mail server. If you continue
to receive this message, contact your server administrator or Internet
service provider (ISP).'

From some of the Microsoft support articles I've read, there are
implications that Outlook uses some of the components installed with OE, so
this could still be an OE problem, but I'm beginning to think it is a
Windows XP Home problem.

One more thing I've tried is launching a command window and using telnet
pop.mindspring.com 110 to see what happens. If I haven't gotten the error
in OE, then I get a successful connection. If OE has displayed the error,
then the telnet fails as well.

This weekend I will fully uninstall Norton and repeat some of these
experiments and perhaps a few more. Any insight or suggestions are welcome.

By the way, I came across another thread on
http://awomantoldme.com/software/asp...061-0x800.aspx

Where I believe you were helping someone else with a very similar
problem.... do you know if they ever found a solution?

--
B. Edward Withers
"Bruce Hagen" wrote in message
...
Are you logging out of OE, or the Windows user logon? Try logging out of
OE rather than just closing it. And this may help.

Force Identity Logon:
http://www.insideoe.com/tips/forceid.htm
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"B. Edward Withers" wrote in message
...
Hi Bruce,

Thanks for the advice, but as I said in my original message, I had
already tried disabling e-mail scanning, had gone as far as disabling all
of Norton (both antivirus and firewall) so they don't start at boot, and
all three accounts work if they are the first account connected after a
boot, but fail after a logout and second user tries to connect.

To be more explicit, if I have users A, B, and C. After a reboot, I
can log in as either A, B, or C, and they can successfully connect and
download e-mail. They can log out and log in again and successfully
connect, but if another user logs in (A was first, then B for instance) B
will get the error I posted. Once that happens, if B logs out and A logs
in again, now A gets the error. I've repeated this experiment with
different users as the first user and see the same pattern. If, however,
A logs in launches Outlook Express, then does a switch user to B, B can
launch Outlook Express and they can both send/receive email with no
error. I haven't exhaustively followed this line of testing due to time
constraints, but since web searches weren't turning up anything and I've
convinced myself that 1) my e-mail settings work for each user, 2) Norton
isn't the problem since I've disabled it and after a boot, it reliably
works for the first user, and 3) the problem either has to do with
Outlook Express closing or an XP logout.

By the way, this is obviously XP Home since I can do switch user, and it
is at SP2 and up-to-date according to Windows Update.

--
B. Edward Withers
"Bruce Hagen" wrote in message
...
That could be a number of things. Turn off e-mail scanning and make sure
your server settings are correct in Tools | Accounts | Mail | Properties
| Servers.

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
Hi Bruce,

You are right, and I'm sorry I didn't wait to post this till I had
the actual error. Here is the error "copied-and-pasted" from Outlook
Express.

The connection to the server has failed. Account: 'pop.earthlink.net',
Server: 'pop.mindspring.com', Protocol: POP3, Port: 110, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E


--
B. Edward Withers
"Bruce Hagen" wrote in message
...
We need the entire error message verbatim. 0x800C0133 = damaged Inbox
and I doubt that is your problem.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"B. Edward Withers" wrote in message
...
I've been having a similar problem for several days now. I an error
like:

"An unknown error has occurred. Account: 'pop.earthlink.net', Server:
'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No,
Error Number:
0x800C0133"

(this is copied and edited from another post since I'm on my work
computer now, so it is possible that the error number is different,
but that looks right, and I put my pop server name in.)

Anyway, in my case, I have 3 Windows users defined, each of them is
set up to use Outlook Express with their own identity, and they
connect to three different mindspring e-mail addresses. From a
reboot, any one of them can connect and send/receive e-mail.
However, after the first account closes Outlook Express and logs out
(not switch user, actual logout) then any of the other users logging
in and trying to read e-mail receives the error above. Once the
error has occurred, then none of the users (including the first one)
can read e-mail until the system is rebooted. I have tested all 3
accounts after a reboot, and they all work until they log out and a
second user tries. If the first user leaves OE open and does a
switch user, then the others can successfully connect and read e-mail
(until one does a close OE/logout.) I ran out of time before trying
a close OE then switch user, so I don't know if it is the closing of
OE or the logout that kills it. I do believe I confirmed that a
single user can log in, read mail, log out, then log in again and
read email.

Oh, and by the way, once the error occurs, even full Outlook (not
Outlook Express) fails to connect... during an evening of
troubleshooting this with the Earthlink support folks, before I
discovered the reboot cleanup, I was getting the error, so they
suggested I launch Outlook and create a profile there, but it got the
same error.

One last thing, these three accounts using Outlook Express to the
same e-mailboxes have been working for years, so this is something
that has changed recently.

In attempting to debug, I upgraded IE6 to IE7, uninstalled and
re-installed Outlook Express (twice), and completely disabled my
Anti-Virus and Firewall (Norton Internet Security), rebooted my
router and cable modem, with no luck.

I strongly suspect a recent windows update has hosed OE.


--
B. Edward Withers


"Spleen" wrote in message
...
Hi

I have Windows XP Home SP2 with two users set up. If I boot the
machine, login as one of the users and download e-mail using Outlook
Express it works fine. If I log the user out and then login as the
second user then Outlook Express will not receive messages and gives
an error saying that the port is not available on the e-mail server.

If I reboot the machine and login as the second user Outlook Express
works fine. Something happens when I switch users to block the
ports.

I have Norton Internet Security but can't understand why this should
block ports when a user is switched and yet everything does not
block the ports otherwise.

Thanks for any help.

Jon