OE6 won't receive/send to Comcast
 

About a week ago, I wasn't able to receive or send email using OE6 to access
Comcast. After lots of foot dragging, Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive emails
to my account. And I can also access any new email messages through a browser
to my account, but of course don't have access to my folders and already
saved emails.

When I launch OE6, it tries to connect but usually will download only the
same first 4 or 5 emails from their server. When I click on Send/Receive to
see what's happening, I will often get a Login window but either OE6 is not
transmitting the login info correctly or Comcast is not accepting it because
the window just keeps on popping back up. And I also get the 60 second time
out message popup.. The weird thing is that a day ago, it worked pretty well
for about an hour; I was able to get about 30 or my backlogged 90 messages
and I was able to send messages also. But today it is back to being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even to the
point of changing the outgoing port # to 587 as suggested in their documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages I had
left in place on their server after using my browser to access the web-based
mail center. So it is very erratic and seems to only work properly once every
few days for a short while. Because of that I find it hard to believe that
the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.

OE6 won't receive/send to Comcast
 

...Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account

Comcast just wanted to get rid of you: OE doesn't use the same mailserver as
does the webmail page, so being able to access mail at the latter doesn't
mean squat when it comes to accessing mail in the former, Fred.

Try disabling email scanning by your anti-virus application (not disabling
or uninstalling the anti-virus application itself). It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Also disable or uninstall any anti-spam applications, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Fred615 wrote:
About a week ago, I wasn't able to receive or send email using OE6 to
access
Comcast. After lots of foot dragging, Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account. And I can also access any new email messages through a
browser to my account, but of course don't have access to my folders and
already saved emails.

When I launch OE6, it tries to connect but usually will download only the
same first 4 or 5 emails from their server. When I click on Send/Receive
to
see what's happening, I will often get a Login window but either OE6 is
not
transmitting the login info correctly or Comcast is not accepting it
because
the window just keeps on popping back up. And I also get the 60 second
time
out message popup.. The weird thing is that a day ago, it worked pretty
well for about an hour; I was able to get about 30 or my backlogged 90
messages and I was able to send messages also. But today it is back to
being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even to the
point of changing the outgoing port # to 587 as suggested in their
documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages I had
left in place on their server after using my browser to access the
web-based
mail center. So it is very erratic and seems to only work properly once
every few days for a short while. Because of that I find it hard to
believe that the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.

OE6 won't receive/send to Comcast
 

PA Bear,

I am not running Norton or McAfee. At the suggestion of others I installed
AVAST a few weeks ago.. I just checked it and it was set to scan everything
so I scaled it back to just check incoming and outgoing emails and I'll see
if that makes a difference.
In the meantime, I launched OE and it received my new emails. So maybe it's
going to work for awhile..

Thanks,
Fred

"PA Bear" wrote:

...Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account

Comcast just wanted to get rid of you: OE doesn't use the same mailserver as
does the webmail page, so being able to access mail at the latter doesn't
mean squat when it comes to accessing mail in the former, Fred.

Try disabling email scanning by your anti-virus application (not disabling
or uninstalling the anti-virus application itself). It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Also disable or uninstall any anti-spam applications, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Fred615 wrote:
About a week ago, I wasn't able to receive or send email using OE6 to
access
Comcast. After lots of foot dragging, Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account. And I can also access any new email messages through a
browser to my account, but of course don't have access to my folders and
already saved emails.

When I launch OE6, it tries to connect but usually will download only the
same first 4 or 5 emails from their server. When I click on Send/Receive
to
see what's happening, I will often get a Login window but either OE6 is
not
transmitting the login info correctly or Comcast is not accepting it
because
the window just keeps on popping back up. And I also get the 60 second
time
out message popup.. The weird thing is that a day ago, it worked pretty
well for about an hour; I was able to get about 30 or my backlogged 90
messages and I was able to send messages also. But today it is back to
being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even to the
point of changing the outgoing port # to 587 as suggested in their
documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages I had
left in place on their server after using my browser to access the
web-based
mail center. So it is very erratic and seems to only work properly once
every few days for a short while. Because of that I find it hard to
believe that the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.

OE6 won't receive/send to Comcast
 

You want to stop Avast from scanning e-mail, not everything else. You did
the opposite of what PA Bear wanted you to do.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Fred615" wrote in message
...
PA Bear,

I am not running Norton or McAfee. At the suggestion of others I installed
AVAST a few weeks ago.. I just checked it and it was set to scan
everything
so I scaled it back to just check incoming and outgoing emails and I'll
see
if that makes a difference.
In the meantime, I launched OE and it received my new emails. So maybe
it's
going to work for awhile..

Thanks,
Fred

"PA Bear" wrote:

...Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account

Comcast just wanted to get rid of you: OE doesn't use the same mailserver
as
does the webmail page, so being able to access mail at the latter doesn't
mean squat when it comes to accessing mail in the former, Fred.

Try disabling email scanning by your anti-virus application (not
disabling
or uninstalling the anti-virus application itself). It provides no
additional protection, it may be causing the problem, and even Symantec
says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Also disable or uninstall any anti-spam applications, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Fred615 wrote:
About a week ago, I wasn't able to receive or send email using OE6 to
access
Comcast. After lots of foot dragging, Comcast finally said it isn't
their
problem, but mine, because their web-based email can send and receive
emails
to my account. And I can also access any new email messages through a
browser to my account, but of course don't have access to my folders
and
already saved emails.

When I launch OE6, it tries to connect but usually will download only
the
same first 4 or 5 emails from their server. When I click on
Send/Receive
to
see what's happening, I will often get a Login window but either OE6 is
not
transmitting the login info correctly or Comcast is not accepting it
because
the window just keeps on popping back up. And I also get the 60 second
time
out message popup.. The weird thing is that a day ago, it worked
pretty
well for about an hour; I was able to get about 30 or my backlogged 90
messages and I was able to send messages also. But today it is back to
being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even to
the
point of changing the outgoing port # to 587 as suggested in their
documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages I
had
left in place on their server after using my browser to access the
web-based
mail center. So it is very erratic and seems to only work properly once
every few days for a short while. Because of that I find it hard to
believe that the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.

OE6 won't receive/send to Comcast
 

What Bruce said.

Fred615 wrote:
PA Bear,

I am not running Norton or McAfee. At the suggestion of others I installed
AVAST a few weeks ago.. I just checked it and it was set to scan
everything
so I scaled it back to just check incoming and outgoing emails and I'll
see
if that makes a difference.
In the meantime, I launched OE and it received my new emails. So maybe
it's
going to work for awhile..

Thanks,
Fred

"PA Bear" wrote:

...Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account

Comcast just wanted to get rid of you: OE doesn't use the same mailserver
as does the webmail page, so being able to access mail at the latter
doesn't mean squat when it comes to accessing mail in the former, Fred.

Try disabling email scanning by your anti-virus application (not
disabling
or uninstalling the anti-virus application itself). It provides no
additional protection, it may be causing the problem, and even Symantec
says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Also disable or uninstall any anti-spam applications, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Fred615 wrote:
About a week ago, I wasn't able to receive or send email using OE6 to
access
Comcast. After lots of foot dragging, Comcast finally said it isn't
their
problem, but mine, because their web-based email can send and receive
emails
to my account. And I can also access any new email messages through a
browser to my account, but of course don't have access to my folders and
already saved emails.

When I launch OE6, it tries to connect but usually will download only
the
same first 4 or 5 emails from their server. When I click on Send/Receive
to
see what's happening, I will often get a Login window but either OE6 is
not
transmitting the login info correctly or Comcast is not accepting it
because
the window just keeps on popping back up. And I also get the 60 second
time
out message popup.. The weird thing is that a day ago, it worked pretty
well for about an hour; I was able to get about 30 or my backlogged 90
messages and I was able to send messages also. But today it is back to
being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even to
the
point of changing the outgoing port # to 587 as suggested in their
documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages I
had
left in place on their server after using my browser to access the
web-based
mail center. So it is very erratic and seems to only work properly once
every few days for a short while. Because of that I find it hard to
believe that the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.

OE6 won't receive/send to Comcast
 

Sorry I wasn't clearer on that; I stopped AVAST from checking anything else
in email except for the incoming and outgoing emails. It no longer is
scanning archived messages or message bodies.

It is still enabled for scanning my hard disks for everything else..

Fred615

"Bruce Hagen" wrote:

You want to stop Avast from scanning e-mail, not everything else. You did
the opposite of what PA Bear wanted you to do.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Fred615" wrote in message
...
PA Bear,

I am not running Norton or McAfee. At the suggestion of others I installed
AVAST a few weeks ago.. I just checked it and it was set to scan
everything
so I scaled it back to just check incoming and outgoing emails and I'll
see
if that makes a difference.
In the meantime, I launched OE and it received my new emails. So maybe
it's
going to work for awhile..

Thanks,
Fred

"PA Bear" wrote:

...Comcast finally said it isn't their
problem, but mine, because their web-based email can send and receive
emails
to my account

Comcast just wanted to get rid of you: OE doesn't use the same mailserver
as
does the webmail page, so being able to access mail at the latter doesn't
mean squat when it comes to accessing mail in the former, Fred.

Try disabling email scanning by your anti-virus application (not
disabling
or uninstalling the anti-virus application itself). It provides no
additional protection, it may be causing the problem, and even Symantec
says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Also disable or uninstall any anti-spam applications, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Fred615 wrote:
About a week ago, I wasn't able to receive or send email using OE6 to
access
Comcast. After lots of foot dragging, Comcast finally said it isn't
their
problem, but mine, because their web-based email can send and receive
emails
to my account. And I can also access any new email messages through a
browser to my account, but of course don't have access to my folders
and
already saved emails.

When I launch OE6, it tries to connect but usually will download only
the
same first 4 or 5 emails from their server. When I click on
Send/Receive
to
see what's happening, I will often get a Login window but either OE6 is
not
transmitting the login info correctly or Comcast is not accepting it
because
the window just keeps on popping back up. And I also get the 60 second
time
out message popup.. The weird thing is that a day ago, it worked
pretty
well for about an hour; I was able to get about 30 or my backlogged 90
messages and I was able to send messages also. But today it is back to
being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even to
the
point of changing the outgoing port # to 587 as suggested in their
documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages I
had
left in place on their server after using my browser to access the
web-based
mail center. So it is very erratic and seems to only work properly once
every few days for a short while. Because of that I find it hard to
believe that the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.

OE6 won't receive/send to Comcast
 

Once again, the advice was to stop scanning of incoming and outgoing emails.

"Fred615" wrote in message
...
| Sorry I wasn't clearer on that; I stopped AVAST from checking anything
else
| in email except for the incoming and outgoing emails. It no longer is
| scanning archived messages or message bodies.
|
| It is still enabled for scanning my hard disks for everything else..
|
| Fred615
|
| "Bruce Hagen" wrote:
|
| You want to stop Avast from scanning e-mail, not everything else. You
did
| the opposite of what PA Bear wanted you to do.
| --
| Bruce Hagen
| MS-MVP Outlook Express
| Imperial Beach, CA
|
| "Fred615" wrote in message
| ...
| PA Bear,
|
| I am not running Norton or McAfee. At the suggestion of others I
installed
| AVAST a few weeks ago.. I just checked it and it was set to scan
| everything
| so I scaled it back to just check incoming and outgoing emails and
I'll
| see
| if that makes a difference.
| In the meantime, I launched OE and it received my new emails. So maybe
| it's
| going to work for awhile..
|
| Thanks,
| Fred
|
| "PA Bear" wrote:
|
| ...Comcast finally said it isn't their
| problem, but mine, because their web-based email can send and
receive
| emails
| to my account
|
| Comcast just wanted to get rid of you: OE doesn't use the same
mailserver
| as
| does the webmail page, so being able to access mail at the latter
doesn't
| mean squat when it comes to accessing mail in the former, Fred.
|
| Try disabling email scanning by your anti-virus application (not
| disabling
| or uninstalling the anti-virus application itself). It provides no
| additional protection, it may be causing the problem, and even
Symantec
| says
| it's not necessary:
|
| paste
| Disabling Email Scanning does not leave you unprotected against
viruses
| that
| are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
| incoming files as they are saved to your hard drive, including email
and
| email attachments. Email Scanning is just another layer on top of
this.
| To
| make sure that Auto-Protect is providing the maximum protection, keep
| Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
| the most recent virus definitions.
| /paste
| http://service1.symantec.com/SUPPORT...02111812533106
|
| Also disable or uninstall any anti-spam applications, too.
| --
| ~Robear Dyer (PA Bear)
| MS MVP-Windows (IE, OE, Security, Shell/User)
| AumHa VSOP & Admin; DTS-L.org
|
| Fred615 wrote:
| About a week ago, I wasn't able to receive or send email using OE6
to
| access
| Comcast. After lots of foot dragging, Comcast finally said it isn't
| their
| problem, but mine, because their web-based email can send and
receive
| emails
| to my account. And I can also access any new email messages through
a
| browser to my account, but of course don't have access to my
folders
| and
| already saved emails.
|
| When I launch OE6, it tries to connect but usually will download
only
| the
| same first 4 or 5 emails from their server. When I click on
| Send/Receive
| to
| see what's happening, I will often get a Login window but either
OE6 is
| not
| transmitting the login info correctly or Comcast is not accepting
it
| because
| the window just keeps on popping back up. And I also get the 60
second
| time
| out message popup.. The weird thing is that a day ago, it worked
| pretty
| well for about an hour; I was able to get about 30 or my backlogged
90
| messages and I was able to send messages also. But today it is back
to
| being
| non-responsive.
|
| I've double checked all the settings and even went through
Comcast's
| procedure for installing and double checking the OE6 settings even
to
| the
| point of changing the outgoing port # to 587 as suggested in their
| documents.
|
| Just a few minutes ago I launched OE6 and got the 15 or so messages
I
| had
| left in place on their server after using my browser to access the
| web-based
| mail center. So it is very erratic and seems to only work properly
once
| every few days for a short while. Because of that I find it hard
to
| believe that the problem lies with OE6.
|
| But I am wide open to suggestions on where to look for the problem.
|
|
|
|

OE6 won't receive/send to Comcast
 

OK. Your machine is protected, but you still want to turn off e-mail
scanning of incoming and outgoing mail.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption.
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email Scanning?

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Fred615" wrote in message
...
Sorry I wasn't clearer on that; I stopped AVAST from checking anything
else
in email except for the incoming and outgoing emails. It no longer is
scanning archived messages or message bodies.

It is still enabled for scanning my hard disks for everything else..

Fred615

"Bruce Hagen" wrote:

You want to stop Avast from scanning e-mail, not everything else. You did
the opposite of what PA Bear wanted you to do.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Fred615" wrote in message
...
PA Bear,

I am not running Norton or McAfee. At the suggestion of others I
installed
AVAST a few weeks ago.. I just checked it and it was set to scan
everything
so I scaled it back to just check incoming and outgoing emails and I'll
see
if that makes a difference.
In the meantime, I launched OE and it received my new emails. So maybe
it's
going to work for awhile..

Thanks,
Fred

"PA Bear" wrote:

...Comcast finally said it isn't their
problem, but mine, because their web-based email can send and
receive
emails
to my account

Comcast just wanted to get rid of you: OE doesn't use the same
mailserver
as
does the webmail page, so being able to access mail at the latter
doesn't
mean squat when it comes to accessing mail in the former, Fred.

Try disabling email scanning by your anti-virus application (not
disabling
or uninstalling the anti-virus application itself). It provides no
additional protection, it may be causing the problem, and even
Symantec
says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against
viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
incoming files as they are saved to your hard drive, including email
and
email attachments. Email Scanning is just another layer on top of
this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Also disable or uninstall any anti-spam applications, too.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Fred615 wrote:
About a week ago, I wasn't able to receive or send email using OE6
to
access
Comcast. After lots of foot dragging, Comcast finally said it isn't
their
problem, but mine, because their web-based email can send and
receive
emails
to my account. And I can also access any new email messages through
a
browser to my account, but of course don't have access to my folders
and
already saved emails.

When I launch OE6, it tries to connect but usually will download
only
the
same first 4 or 5 emails from their server. When I click on
Send/Receive
to
see what's happening, I will often get a Login window but either OE6
is
not
transmitting the login info correctly or Comcast is not accepting it
because
the window just keeps on popping back up. And I also get the 60
second
time
out message popup.. The weird thing is that a day ago, it worked
pretty
well for about an hour; I was able to get about 30 or my backlogged
90
messages and I was able to send messages also. But today it is back
to
being
non-responsive.

I've double checked all the settings and even went through Comcast's
procedure for installing and double checking the OE6 settings even
to
the
point of changing the outgoing port # to 587 as suggested in their
documents.

Just a few minutes ago I launched OE6 and got the 15 or so messages
I
had
left in place on their server after using my browser to access the
web-based
mail center. So it is very erratic and seems to only work properly
once
every few days for a short while. Because of that I find it hard to
believe that the problem lies with OE6.

But I am wide open to suggestions on where to look for the problem.