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Can't dl hotmail msgs using OE6
Assuming this is a sudden, new problem:
1. That error and similar (80004005) almost always indicates problems on either MSN/Hotmail's end (~95%) or that of your ISP (~4%), not yours. Until it automagically clears up, access your account at www.hotmail.com. 2. Otherwise, it's possible that your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, import messages from the old Identity before deleting it (File Identities Manage Identities). To avoid such corruption in futu - Don't use Inbox or Sent Items (Local folders) to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items (Local) folder daily. - Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://insideoe.tomsterdam.com/files/maintain.htm. - Do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place (WinXP SP2 only). - While Hotmail messages aren't scanned, your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org Crunchie wrote: I have been using OE6 to get to my hotmail account, and a few days ago it suddenly stopped working. I contacted hotmail support, they suggested deleting and reinstalling the hotmail account in OE, which reduced the error messages from two to one, but I still couldn't get messages. I complained again, they suggested going to OE tech support. I couldn't find the answer. Can you help? snip Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029, Error Number: 0x800CCC0E snip |
Can't dl hotmail msgs using OE6
The automagic solution is working! I tried the old scenario again after
reading your post, and it seems to work just fine. Thanks, Bear! I'll be revising my hotmail behavior per your other suggestions. Thanks for your help. Regards, Crunchie "PA Bear" wrote: Assuming this is a sudden, new problem: 1. That error and similar (80004005) almost always indicates problems on either MSN/Hotmail's end (~95%) or that of your ISP (~4%), not yours. Until it automagically clears up, access your account at www.hotmail.com. 2. Otherwise, it's possible that your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, import messages from the old Identity before deleting it (File Identities Manage Identities). To avoid such corruption in futu - Don't use Inbox or Sent Items (Local folders) to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items (Local) folder daily. - Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://insideoe.tomsterdam.com/files/maintain.htm. - Do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place (WinXP SP2 only). - While Hotmail messages aren't scanned, your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org Crunchie wrote: I have been using OE6 to get to my hotmail account, and a few days ago it suddenly stopped working. I contacted hotmail support, they suggested deleting and reinstalling the hotmail account in OE, which reduced the error messages from two to one, but I still couldn't get messages. I complained again, they suggested going to OE tech support. I couldn't find the answer. Can you help? snip Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029, Error Number: 0x800CCC0E snip |
Can't dl hotmail msgs using OE6
"Crunchie" escribió en el mensaje ... I have been using OE6 to get to my hotmail account, and a few days ago it suddenly stopped working. I contacted hotmail support, they suggested deleting and reinstalling the hotmail account in OE, which reduced the error messages from two to one, but I still couldn't get messages. I complained again, they suggested going to OE tech support. I couldn't find the answer. Can you help? Regards, Crunchie P.S. The gory details follow. Names have been changed to protect the spam innocents. From : MSN Hotmail Support Sent : Sunday, January 15, 2006 3:33 PM To : "Some User" Subject : SRX1007363184ID - MSN Hotmail:I need to know how to do Functionality: Inbox MIME-Version: 1.0 Received: from smtphost1.microsoft.com ([131.107.3.116]) by bay0-mc8-f4.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.211); Sun, 15 Jan 2006 13:33:19 -0800 Received: from ext-smtp-02.partners.extranet.microsoft.com ([10.251.70.193]) by smtphost1.microsoft.com with Microsoft SMTPSVC(6.0.3790.1830); Sun, 15 Jan 2006 13:33:04 -0800 Received: from tksdsusmtcss02.partners.extranet.microsoft.com ([10.251.50.76]) by ext-smtp-02.partners.extranet.microsoft.com with Microsoft SMTPSVC(6.0.3790.1830); Sun, 15 Jan 2006 13:33:04 -0800 Received: from mail pickup service by tksdsusmtcss02.partners.extranet.microsoft.com with Microsoft SMTPSVC; Sun, 15 Jan 2006 13:33:03 -0800 X-Message-Info: WspiVW8ZWRL8nQFEtsiX3bxReCjZMdvJKEsIKBZ09ro= X-Mailer: Microsoft Avondale Mailer X-SRX: 1007363184 Thread-Topic: SRX1007363184ID - MSN Hotmail:I need to know how to do Functionality: thread-index: AcYaG0QqndWq95ujRWmI7WrRhHSLfw== Content-Class: urn:content-classes:message Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.326 X-OriginalArrivalTime: 15 Jan 2006 21:33:03.0751 (UTC) FILETIME=[4436A970:01C61A1B] Return-Path: View E-mail Message Source Content-Type: multipart/alternative; boundary="----=_NextPart_000_02A9_01C619D8.3609CC80" Content-Type: text/html; charset=iso-8859-1 Content-Transfer-Encoding: 7bit Hello Some User, Thank you for writing back to MSN Hotmail Technical Support. Please accept my apologies for the delay in responding to your message. Every message that Hotmail receives is very important. We recently received an extremely high volume of email messages and we are working diligently to catch up. My name is Cherry Mae and I have read your previous correspondence with my colleague regarding your issue on getting an error messages when you are trying to download your Hotmail messages in your Outlook Express. I understand how important it is for you to have your issue resolved immediately. Some User, I have reviewed your information and have diagnosed that your issue is not within our support boundary. While we would like to answer all your inquiries, we could only address concerns pertaining to Hotmail features and functions. It is our goal to provide technical support quickly and accurately to members; thus, we would like to point you to the right direction. The Outlook Express Technical Support Team can best address your concern. I request that you submit a support request through the link below. Please visit: http://support.microsoft.com/oex You are valuable at MSN Hotmail and we look forward to providing you with consistent and effective service. If you have any issues or questions with MSN Hotmail, please feel free to write back. Sincerely, Cherry Mae C. MSN Hotmail Technical Support --- Original Message --- From: "Some User" Sent: Friday, January 13, 2006 9:26:08 PM UTC To: support_x_EN_SY Subject: SRX1007363184ID - MSN Hotmail:I need to know how to do :Email Functionality: Hi Claire, After removing and adding my hotmail account in Outlook Express per your instructions, an attempt to download hotmail messages now only produces one error message, so we're making progress! No email was downloaded, however. During the setup process there was a complaint about someuser not being a valid user ID, so I changed it to and tried to get again. Same error message. Suggestions? Some User P.S. In the dialog box requesting user ID where you said to enter someuser it says right under the entry area "example: " -- so it's a little confusing. Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029, Error Number: 0x800CCC0E Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029, Error Number: 0x800CCC0E From: "MSN Hotmail Support" To: Subject: SRX1007363184ID - MSN Hotmail:I need to know how to do :Email Functionality:Other Date: Fri, 13 Jan 2006 09:23:04 -0800 MIME-Version: 1.0 Received: from smtphost1.microsoft.com ([131.107.3.116]) by bay0-mc6-f5.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.211); Fri, 13 Jan 2006 09:23:11 -0800 Received: from EXT-SMTP-01.partners.extranet.microsoft.com ([10.251.70.190]) by smtphost1.microsoft.com with Microsoft SMTPSVC(6.0.3790.1830); Fri, 13 Jan 2006 09:23:04 -0800 Received: from tksdsusmtcss02.partners.extranet.microsoft.com ([10.251.50.76]) by EXT-SMTP-01.partners.extranet.microsoft.com with Microsoft SMTPSVC(6.0.3790.1830); Fri, 13 Jan 2006 09:23:03 -0800 Received: from mail pickup service by tksdsusmtcss02.partners.extranet.microsoft.com with Microsoft SMTPSVC; Fri, 13 Jan 2006 09:23:04 -0800 X-Message-Info: WspiVW8ZWRL8nQFEtsiX3bxReCjZMdvJKEsIKBZ09ro= X-Mailer: Microsoft Avondale Mailer X-SRX: 1007363184 Thread-Topic: SRX1007363184ID - MSN Hotmail:I need to know how to do Functionality:Other thread-index: AcYYZgMXp003c39ZRvmj8v4siiu0KA== Content-Class: urn:content-classes:message Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.326 X-OriginalArrivalTime: 13 Jan 2006 17:23:04.0440 (UTC) FILETIME=[0319EF80:01C61866] Return-Path: Hello Some User, Thank you for writing to MSN Hotmail Technical Support. I sincerely apologize for being unable to respond to you sooner. My name is Claire and I am responding to your concern on being unable to download Hotmail messages using Outlook Express. You mentioned that you are getting "Unable to poll for new messages on your HTTP server..." error message. I understand how important it is to have your concern addressed immediately. I have checked your account and found no reason why you are getting the error message you reported. While we continue with our investigation, we would like you to try reconfiguring your account in Outlook Express by following the steps provided below: Manually remove your account 1. On the "Tools" menu of Outlook Express, click "Accounts". 2. Click on Mail tab 3. Under Accounts, select "Hotmail" 4. Click the "Remove" button. Manually add your account 1. In Outlook Express, on the "Tools" menu, click "Accounts" 2. In the "Internet Accounts" dialog box, click the "Add" button 3. Click "Mail" to open the Internet Connection Wizard, and then follow the instructions to configure your existing Hotmail account. You need only your Hotmail sign-in name and password 4. Type your name and click "Next" 5. Type the e-mail address of your Hotmail account ) and click "Next" 6. On the "My incoming mail server is" menu, select "HTTP" 7. On the "My HTTP mail service provider is" menu select "Hotmail" 8. Click "Next" 9. Type your Hotmail sign-in name and password and click "Next". Your sign-in name is the first part of your Hotmail address (if your address is ", your sign-in name is "someuser") 10. Click "Finish". This should allow you to access your account. If you have other concerns, feel free to write back and we will be glad to assist you. Sincerely, Claire C. MSN Hotmail Technical Support --- Original Message --- From: Sent: Thursday, January 12, 2006 5:29:21 AM UTC To: support_x Subject: MSN Hotmail:I need to know how to do :Email Functionality:Other Service: MSN Hotmail What type of problem do you have? I need to know how to do something. Email Functionality Other Full Name: Some User What e-mail address would you like a response sent to? Primary e-mail address/member ID associated with the account you are inquiring about: To ensure a quick resolution, provide as many details as possible, including the date and time the problem occurred, a description of what you were trying to do, the detailed steps you took that led up to the problem, and details on any error messages that you received. For two days I have not been able to download Hotmail messages using Outlook Express. The same two error messages always appear: Unable to poll for new messages on your HTTP server. Account: 'Hotmail - someuser', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure*SSL*: No, Socket Error: 12029, Error Number: 0x800CCC0E Header download for the 'Inbox' folder did not complete. Account: 'Hotmail - someuser', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure*SSL*: No, Socket Error: 12029, Error Number: 0x800CCC0E There has been no change to Outlook Express *although I installed the latest IE patch recently* or the procedure I use, Hotmail password has not been changed, and my account is well within the 250 Mb limit. I am able to access messages through the Hotmail website. Please advise. P.S. Recently installed some new software, but Hotmail continued to work until two days ago. P.P.S. "Unable to identify support.msn.com as a trusted site." Frequency of the issue: Always present How do you access your Hotmail account? Outlook Express Who is your ISP? Other Type of Internet connection: Cable Modem Have you recently installed any new software (if you enter yes please add more comments in the text box above)? Yes Which operating system are you using?Windows XP: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Which browser are you using: Netscape5 Location: en-us - English (United States) Type of Support: E-mail Support |
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