Duplicate emails...
 

I have an Exchange 2003 server & one of my clients (OE 6.0) is continiously
getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE, it downloads
about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.

Duplicate emails...
 

Is this a Pop3 account?

Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a copy of
messages on the server. Then delete the Pop3uidl.dbx file. You will get the
messages one more time, but that should be it.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Pop3uidl.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Mike" wrote in message
...
I have an Exchange 2003 server & one of my clients (OE 6.0) is continiously
getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE, it
downloads about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.

Duplicate emails...
 

I have done this & it will be ok for several houyrs & then back to the same
old, same old!

"Bruce Hagen" wrote in message
...
Is this a Pop3 account?

Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a copy of
messages on the server. Then delete the Pop3uidl.dbx file. You will get
the messages one more time, but that should be it.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question
{Pop3uidl.dbx} and delete it. A new one will be created automatically
when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V program
will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Mike" wrote in message
...
I have an Exchange 2003 server & one of my clients (OE 6.0) is
continiously getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE, it
downloads about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.

Duplicate emails...
 

Message 18 must be corrupt.
OE will not mark the messages as downloaded until all messages are
downloaded.
The download fails, then the next connect downloads the same messages.
--
Ronald Sommer

"Mike" wrote in message
...
I have done this & it will be ok for several houyrs & then back to the
same old, same old!

"Bruce Hagen" wrote in message
...
Is this a Pop3 account?

Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a copy of
messages on the server. Then delete the Pop3uidl.dbx file. You will get
the messages one more time, but that should be it.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel | Folder
Options Icon | View, or in Windows Explorer | Tools | Folder Options |
View.

With OE closed, find the DBX file for the folder in question
{Pop3uidl.dbx} and delete it. A new one will be created automatically
when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Mike" wrote in message
...
I have an Exchange 2003 server & one of my clients (OE 6.0) is
continiously getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE, it
downloads about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.

Duplicate emails...
 

What Ron said. Access your e-mail via your ISP's Website and delete the
offending message there.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Ron Sommer" wrote in message
...
Message 18 must be corrupt.
OE will not mark the messages as downloaded until all messages are
downloaded.
The download fails, then the next connect downloads the same messages.
--
Ronald Sommer

"Mike" wrote in message
...
I have done this & it will be ok for several houyrs & then back to the
same old, same old!

"Bruce Hagen" wrote in message
...
Is this a Pop3 account?

Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a copy
of messages on the server. Then delete the Pop3uidl.dbx file. You will
get the messages one more time, but that should be it.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options Icon | View, or in Windows Explorer | Tools | Folder
Options | View.

With OE closed, find the DBX file for the folder in question
{Pop3uidl.dbx} and delete it. A new one will be created automatically
when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created folders under 100MB, and Default folders as empty as is
feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Mike" wrote in message
...
I have an Exchange 2003 server & one of my clients (OE 6.0) is
continiously getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE, it
downloads about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.

Duplicate emails...
 

On Nov 29, 9:14 am, "Bruce Hagen" wrote:
What Ron said. Access your e-mail via your ISP's Website and delete the
offending message there.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Ron Sommer" wrote in message

...



Message 18 must be corrupt.
OE will not mark the messages as downloaded until all messages are
downloaded.
The download fails, then the next connect downloads the same messages.
--
Ronald Sommer

"Mike" wrote in message
...
I have done this & it will be ok for several houyrs & then back to the
same old, same old!

"Bruce Hagen" wrote in message
...
Is this a Pop3 account?

Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a copy
of messages on the server. Then delete the Pop3uidl.dbx file. You will
get the messages one more time, but that should be it.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options Icon | View, or in Windows Explorer | Tools | Folder
Options | View.

With OE closed, find the DBX file for the folder in question
{Pop3uidl.dbx} and delete it. A new one will be created automatically
when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created folders under 100MB, and Default folders as empty as is
feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Mike" wrote in message
. ..
I have an Exchange 2003 server & one of my clients (OE 6.0) is
continiously getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE, it
downloads about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.- Hide quoted text -

- Show quoted text -

Ok, first of all, we are hosting our own email, exchange 2003 & when
this happens we can log on to OWA & delete the problem message & thing
will work fine.
What appears to be happening is that the problem email usually turns
out to be a bulk email, but not necessarily SPAM. Emails from Apple,
Mac Zone, or anything like that will set this off.
Any reason why these messages would cause it to hang up?
I enabled troubleshooting in OE, but I have the feeling it may not be
very intuitive - basiically telling me what the progress window does.
Any other suggestions?

Duplicate emails...
 

What can cause problems for OE is if the message doesn't follow Internet
standards. The standards demand that each line end with a carriage
return followed by a line feed character, regardless of the operating
system.

I've seen cases where a program generated message (not one from a mail
client) coming from a Unix based system just had the line feed, which is
the normal line termination for a Unix text file. Particularly If
that's in the header, OE can choke on it.

I presume the same thing could happen with program generated messages
from a Mac where just the carriage return the normal line fermentation
character for a text file.

I don't know if you have any software on the server where you can
inspect the messages to see what the line terminators are. You'd need a
hex viewer.

Another thing that can cause OE to choke is if the headers don't follow
proper syntax. For the standards, see RFC2822
ftp://ftp.isi.edu/in-notes/rfc2822.txt

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Alan Smithee" wrote in message
...
On Nov 29, 9:14 am, "Bruce Hagen" wrote:
What Ron said. Access your e-mail via your ISP's Website and delete
the
offending message there.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Ron Sommer" wrote in message

...



Message 18 must be corrupt.
OE will not mark the messages as downloaded until all messages are
downloaded.
The download fails, then the next connect downloads the same
messages.
--
Ronald Sommer

"Mike" wrote in message
...
I have done this & it will be ok for several houyrs & then back to
the
same old, same old!

"Bruce Hagen" wrote in message
...
Is this a Pop3 account?

Tools | Accounts | Mail | Properties | Advanced. Uncheck: Leave a
copy
of messages on the server. Then delete the Pop3uidl.dbx file. You
will
get the messages one more time, but that should be it.

Tools | Options | Maintenance | Store Folder will reveal the
location of
your Outlook Express files. Press the Tab key to highlight the
folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will
put the
location in the box - Click OK and you'll see the OE files.
Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default
marked as hidden. To view these files in Windows Explorer, you
must
enable Show Hidden Files and Folders under Start | Control Panel
|
Folder Options Icon | View, or in Windows Explorer | Tools |
Folder
Options | View.

With OE closed, find the DBX file for the folder in question
{Pop3uidl.dbx} and delete it. A new one will be created
automatically
when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually
become
corrupt. Create your own user defined folders for storing mail
and move
your mail to them. Empty Deleted Items folder regularly. Keep
user
created folders under 100MB, and Default folders as empty as is
feasible.

After you are done, follow up by compacting your folders manually
while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no
folders are
open. Then: File | Work Offline (or double click Working Online
in the
Status Bar). File | Folder | Compact all folders. Don't touch
anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a
redundant
layer of protection that eats up CPUs and causes a multitude of
problems
such as time-outs and account setting changes. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Mike" wrote in message
. ..
I have an Exchange 2003 server & one of my clients (OE 6.0) is
continiously getting duplicate emails, or so it appears.
If I log into the OWA page, I see nothing, but when opening OE,
it
downloads about 17 emails, over & over again.
I have deleted the acct & re-created it, but no help.
Any suggestions?

--
The intelligent man wins his battles with pointed words.
I'm sorry -- I meant sticks. Pointed sticks.- Hide quoted text -

- Show quoted text -

Ok, first of all, we are hosting our own email, exchange 2003 & when
this happens we can log on to OWA & delete the problem message & thing
will work fine.
What appears to be happening is that the problem email usually turns
out to be a bulk email, but not necessarily SPAM. Emails from Apple,
Mac Zone, or anything like that will set this off.
Any reason why these messages would cause it to hang up?
I enabled troubleshooting in OE, but I have the feeling it may not be
very intuitive - basiically telling me what the progress window does.
Any other suggestions?