Blank Error when sending PDFs
 

Any idea what it means when you get a blank error when trying to send a PDF
attachment with an email ? The error message box comes up on the screen
but there is nothing stated - no text - it's empty. The email will remainin
the Outbox until you delete it. The recipient receives multiple copies of
the same email message even though it appears that it has not gone out. All
other types of attachments go out fine. IE 6.0 / OE 6.0 - SP2 I also
deleted the Outbox.dbx file thinking the outbox might be corrupt. That did
not correct the problem.

Any ideas ? Thank you for your time.

Blank Error when sending PDFs
 

Did you click the Details button on the error message dialog box?

Was OE closed when you deleted the Outbox.dbx file? It won't create a new
one if OE was open.

Move all your messages out of Sent Items and delete that dbx file as well.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoe.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Audrey S." wrote in message
...
Any idea what it means when you get a blank error when trying to send a
PDF
attachment with an email ? The error message box comes up on the screen
but there is nothing stated - no text - it's empty. The email will
remainin
the Outbox until you delete it. The recipient receives multiple copies of
the same email message even though it appears that it has not gone out.
All
other types of attachments go out fine. IE 6.0 / OE 6.0 - SP2 I also
deleted the Outbox.dbx file thinking the outbox might be corrupt. That
did
not correct the problem.

Any ideas ? Thank you for your time.

Blank Error when sending PDFs
 

Thank you Bruce - so far all seems fine after I made the changes
listed below. Appreciate your time !


"Bruce Hagen" wrote:

Did you click the Details button on the error message dialog box?

Was OE closed when you deleted the Outbox.dbx file? It won't create a new
one if OE was open.

Move all your messages out of Sent Items and delete that dbx file as well.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoe.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Audrey S." wrote in message
...
Any idea what it means when you get a blank error when trying to send a
PDF
attachment with an email ? The error message box comes up on the screen
but there is nothing stated - no text - it's empty. The email will
remainin
the Outbox until you delete it. The recipient receives multiple copies of
the same email message even though it appears that it has not gone out.
All
other types of attachments go out fine. IE 6.0 / OE 6.0 - SP2 I also
deleted the Outbox.dbx file thinking the outbox might be corrupt. That
did
not correct the problem.

Any ideas ? Thank you for your time.