Attachments I send can't be opened
 

I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some can't.
I've checked the OE settings, and have set them the same as on my other pc,
which works fine. The same problem occurs if I send using Outlook, but not
if I send using Pegasus. Also, I can send OK from my btinternet webmail on
that pc. Some of my recipients are pretty savvy and they've told me the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the otehrs they
look lie Word docs. My recipients can open the attachments using their own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

Tools, Accounts, Mail, Properties, Advanced make sure that Break Apart
is NOT checked.

Also check your anti-virus software and make sure that it is NOT set to
scan outgoing mail.

As for the MIM problem, that was an issue with recipients using very old
versions of AOL. I wouldn't expect that people are still using that,
but who knows. The issue is that old versions of AOL have problems when
a message has more than one attachment or a single attachment in an HTML
format message. The solution is to only use plain text format for
sending and not include more than one attachment to those people.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm

If you still have problems, you may e-mail me a message with a small
attachment and I'll take a look at it to see if there is anything that
could cause problems.

e-mail:

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Sago48" wrote in message
...
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my
other pc,
which works fine. The same problem occurs if I send using Outlook,
but not
if I send using Pegasus. Also, I can send OK from my btinternet
webmail on
that pc. Some of my recipients are pretty savvy and they've told me
the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the
otehrs they
look lie Word docs. My recipients can open the attachments using their
own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

Can you successfully open an attachment to a message you've sent to yourself
using OE?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sago48 wrote:
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my other
pc,
which works fine. The same problem occurs if I send using Outlook, but
not
if I send using Pegasus. Also, I can send OK from my btinternet webmail on
that pc. Some of my recipients are pretty savvy and they've told me the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the otehrs
they
look lie Word docs. My recipients can open the attachments using their own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

Thanks Michael. No it's not checked. I'll look at the links tomorrow.

"Michael Santovec" wrote:

Tools, Accounts, Mail, Properties, Advanced make sure that Break Apart
is NOT checked.

Also check your anti-virus software and make sure that it is NOT set to
scan outgoing mail.

As for the MIM problem, that was an issue with recipients using very old
versions of AOL. I wouldn't expect that people are still using that,
but who knows. The issue is that old versions of AOL have problems when
a message has more than one attachment or a single attachment in an HTML
format message. The solution is to only use plain text format for
sending and not include more than one attachment to those people.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm

If you still have problems, you may e-mail me a message with a small
attachment and I'll take a look at it to see if there is anything that
could cause problems.

e-mail:

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Sago48" wrote in message
...
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my
other pc,
which works fine. The same problem occurs if I send using Outlook,
but not
if I send using Pegasus. Also, I can send OK from my btinternet
webmail on
that pc. Some of my recipients are pretty savvy and they've told me
the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the
otehrs they
look lie Word docs. My recipients can open the attachments using their
own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

Yes, no problem there.

"PA Bear [MS MVP]" wrote:

Can you successfully open an attachment to a message you've sent to yourself
using OE?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sago48 wrote:
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my other
pc,
which works fine. The same problem occurs if I send using Outlook, but
not
if I send using Pegasus. Also, I can send OK from my btinternet webmail on
that pc. Some of my recipients are pretty savvy and they've told me the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the otehrs
they
look lie Word docs. My recipients can open the attachments using their own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

Then one must presume that the problem isn't on your end.
--
~PA Bear

Sago48 wrote:
Yes, no problem there.

"PA Bear [MS MVP]" wrote:
Can you successfully open an attachment to a message you've sent to
yourself using OE?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sago48 wrote:
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my other
pc,
which works fine. The same problem occurs if I send using Outlook, but
not
if I send using Pegasus. Also, I can send OK from my btinternet webmail
on
that pc. Some of my recipients are pretty savvy and they've told me the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the otehrs
they
look lie Word docs. My recipients can open the attachments using their
own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

I thought that to, but if I send using Pegasus it works.

I've turned off the email scanner but that seems not ot have made any
difference.

"PA Bear [MS MVP]" wrote:

Then one must presume that the problem isn't on your end.
--
~PA Bear

Sago48 wrote:
Yes, no problem there.

"PA Bear [MS MVP]" wrote:
Can you successfully open an attachment to a message you've sent to
yourself using OE?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sago48 wrote:
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my other
pc,
which works fine. The same problem occurs if I send using Outlook, but
not
if I send using Pegasus. Also, I can send OK from my btinternet webmail
on
that pc. Some of my recipients are pretty savvy and they've told me the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the otehrs
they
look lie Word docs. My recipients can open the attachments using their
own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

Again, the problem is not on your end, assuming OE Tools | Accounts | Mail |
[account] | Properties | Advanced | Break apart messages larger than...
=this option is NOT checked/enabled.

Tip: See if using Plain Text format makes any difference in the way messages
& attachments are received my your correspondents.
--
~PA Bear

Sago48 wrote:
I thought that to, but if I send using Pegasus it works.

I've turned off the email scanner but that seems not ot have made any
difference.

"PA Bear [MS MVP]" wrote:

Then one must presume that the problem isn't on your end.
--
~PA Bear

Sago48 wrote:
Yes, no problem there.

"PA Bear [MS MVP]" wrote:
Can you successfully open an attachment to a message you've sent to
yourself using OE?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sago48 wrote:
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some
can't.
I've checked the OE settings, and have set them the same as on my
other
pc,
which works fine. The same problem occurs if I send using Outlook,
but
not
if I send using Pegasus. Also, I can send OK from my btinternet
webmail
on
that pc. Some of my recipients are pretty savvy and they've told me
the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the
otehrs
they
look lie Word docs. My recipients can open the attachments using their
own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.

Attachments I send can't be opened
 

"Sago48" wrote in message
...
I recently redid my hard drive with XP, SP2 etc. Since then some email
recipients can open attachments from me - small word files - and some can't.
I've checked the OE settings, and have set them the same as on my other pc,
which works fine.

The same problem occurs if I send using Outlook, but not if I send using Pegasus.


Perhaps Pegasus is using a different attachment format and encoding then?
(E.g. UUEncode instead of MIME, etc.)

Also you mentioned Outlook. What is the default Mail hander?
If it's Outlook instead of OE, try (temporarily) making OE the default
and see if your symptoms change. Otherwise the problem may be
one to be solved in Outlook rather than OE.


HTH

Robert Aldwinckle
---


Also, I can send OK from my btinternet webmail on
that pc. Some of my recipients are pretty savvy and they've told me the
files are a bit smaller than they should be when they arrive.For one
recipient, they arrive as "mim" files - so he says - but for the otehrs they
look lie Word docs. My recipients can open the attachments using their own
webmails, but not using Outlook or OE in XP.

I've no idea what this is - can anyone help?

Thanks.