Attachments present but not visible
 

In the last few days (and there are posts on other sites so I'm not alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but though
larger attachments of any file type will download to OE (the mail size shows
it has the attachment) no paperclip appears and I can't access the attachment
in any way. This applies to mails from any external sender (hotmail, gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself (via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself
(via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

Hi Bruce

I'm getting there, this solution works.... sometimes..... I can recover some
attachments but then get corrupt message text etc, the headers are more
confused that your link outlines because AVG scan results appear in the line
too. Am I best to just pester NTLWORLD to do something about 'Cloudmark', or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will show me
what the headers should look like (AVG scans included) or do I use have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself
(via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

You could pester NTLWORLD and note what Michael came up with. That said, can
you disable Cloudmark, or is it forced upon you? I would get rid of it if it
was up to me. This particular problem is dedicated to Cluodmark, but Outlook
Express and spam programs have a long history of not playing well together.
I don't know what the headers should look like. That is among one of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the following.
It is not a cure for this problem, but e-mail scanning causes issues of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can recover
some
attachments but then get corrupt message text etc, the headers are more
confused that your link outlines because AVG scan results appear in the
line
too. Am I best to just pester NTLWORLD to do something about 'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will show
me
what the headers should look like (AVG scans included) or do I use have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but
though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself
(via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That said, can
you disable Cloudmark, or is it forced upon you? I would get rid of it if it
was up to me. This particular problem is dedicated to Cluodmark, but Outlook
Express and spam programs have a long history of not playing well together.
I don't know what the headers should look like. That is among one of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the following.
It is not a cure for this problem, but e-mail scanning causes issues of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can recover
some
attachments but then get corrupt message text etc, the headers are more
confused that your link outlines because AVG scan results appear in the
line
too. Am I best to just pester NTLWORLD to do something about 'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will show
me
what the headers should look like (AVG scans included) or do I use have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but
though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself
(via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

Get another ISP.

macdoni93 wrote:
Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That said,
can you disable Cloudmark, or is it forced upon you? I would get rid of
it
if it was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook Express and spam programs have a long history of not playing well
together. I don't know what the headers should look like. That is among
one of Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes issues of
its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you
see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can recover
some
attachments but then get corrupt message text etc, the headers are more
confused that your link outlines because AVG scan results appear in the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will
show
me
what the headers should look like (AVG scans included) or do I use have
to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but
though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

Hi and thanks again for the help. I know you'll not like this suggestion but
will using 'Thunderbird' oviate the Ntlworld/OE conflicts or does it work the
same way? I can of course just try it, but I'm sure the swap over will not
be straight forward?

Thanks again

Edzell

"PA Bear [MS MVP]" wrote:

Get another ISP.

macdoni93 wrote:
Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That said,
can you disable Cloudmark, or is it forced upon you? I would get rid of
it
if it was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook Express and spam programs have a long history of not playing well
together. I don't know what the headers should look like. That is among
one of Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes issues of
its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you
see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can recover
some
attachments but then get corrupt message text etc, the headers are more
confused that your link outlines because AVG scan results appear in the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will
show
me
what the headers should look like (AVG scans included) or do I use have
to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but
though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

Check your PC to make sure that you aren't running cloudmark. Cloudmark
offers both ISP and PC based versions.

Check Control Panel Add/Remove programs to see if it is listed.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That
said, can
you disable Cloudmark, or is it forced upon you? I would get rid of
it if it
was up to me. This particular problem is dedicated to Cluodmark, but
Outlook
Express and spam programs have a long history of not playing well
together.
I don't know what the headers should look like. That is among one of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes issues
of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when
you see
that option. For some reason, just unchecking it in the security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers are
more
confused that your link outlines because AVG scan results appear in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that
will show
me
what the headers should look like (AVG scans included) or do I use
have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm
not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments
but
though
larger attachments of any file type will download to OE (the
mail size
shows
it has the attachment) no paperclip appears and I can't access
the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings and
virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

I have no idea.

PS: What does "oviate" mean?


Edzell wrote:
Hi and thanks again for the help. I know you'll not like this suggestion
but will using 'Thunderbird' oviate the Ntlworld/OE conflicts or does it
work the same way? I can of course just try it, but I'm sure the swap
over
will not be straight forward?

Thanks again

Edzell

"PA Bear [MS MVP]" wrote:

Get another ISP.

macdoni93 wrote:
Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That
said,
can you disable Cloudmark, or is it forced upon you? I would get rid of
it
if it was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook Express and spam programs have a long history of not playing
well
together. I don't know what the headers should look like. That is among
one of Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes issues of
its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you
see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers are
more
confused that your link outlines because AVG scan results appear in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will
show
me
what the headers should look like (AVG scans included) or do I use
have
to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but
though
larger attachments of any file type will download to OE (the mail
size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings and
virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself
(via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

Apologies, I blame mild dyslexia I meant 'obviate'. I'm heading towards the
simplest solution, change my mail provider. Goodbye NTL, hello googlemail.

I'd still like to open some stubborn attachments, so I'm still looking for
that magic solution nevertheless but thanks anyway

Edzelll

"PA Bear [MS MVP]" wrote:

I have no idea.

PS: What does "oviate" mean?


Edzell wrote:
Hi and thanks again for the help. I know you'll not like this suggestion
but will using 'Thunderbird' oviate the Ntlworld/OE conflicts or does it
work the same way? I can of course just try it, but I'm sure the swap
over
will not be straight forward?

Thanks again

Edzell

"PA Bear [MS MVP]" wrote:

Get another ISP.

macdoni93 wrote:
Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That
said,
can you disable Cloudmark, or is it forced upon you? I would get rid of
it
if it was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook Express and spam programs have a long history of not playing
well
together. I don't know what the headers should look like. That is among
one of Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes issues of
its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you
see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers are
more
confused that your link outlines because AVG scan results appear in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that will
show
me
what the headers should look like (AVG scans included) or do I use
have
to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but
though
larger attachments of any file type will download to OE (the mail
size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings and
virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

If in the message source you can see the encoded attachment but OE
doesn't indicate its presence, then there is likely something screwy
with the message format. Most likely related to the boundary tags for
the multipart/mixed content-type.

For information on this see:

ftp://ftp.isi.edu/in-notes/rfc2045.txt
ftp://ftp.isi.edu/in-notes/rfc2046.txt

The other possibility is that the attachment is named WINMAIL.DAT. This
comes from Outlook97/98/2000+ using RTF format which Outlook express
doesn't understand. In that case you will need a 3rd party program to
access the attachment.

For additional information, see the MS-TNEF WINMAIL.DAT Attachments
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Edzell" wrote in message
...
Apologies, I blame mild dyslexia I meant 'obviate'. I'm heading
towards the
simplest solution, change my mail provider. Goodbye NTL, hello
googlemail.

I'd still like to open some stubborn attachments, so I'm still looking
for
that magic solution nevertheless but thanks anyway

Edzelll

"PA Bear [MS MVP]" wrote:

I have no idea.

PS: What does "oviate" mean?


Edzell wrote:
Hi and thanks again for the help. I know you'll not like this
suggestion
but will using 'Thunderbird' oviate the Ntlworld/OE conflicts or
does it
work the same way? I can of course just try it, but I'm sure the
swap
over
will not be straight forward?

Thanks again

Edzell

"PA Bear [MS MVP]" wrote:

Get another ISP.

macdoni93 wrote:
Hi,
I have the same problem (have posted earlier). Ntlworld deny
Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with.
That
said,
can you disable Cloudmark, or is it forced upon you? I would get
rid of
it
if it was up to me. This particular problem is dedicated to
Cluodmark,
but
Outlook Express and spam programs have a long history of not
playing
well
together. I don't know what the headers should look like. That
is among
one of Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes
issues of
its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning
when you
see
that option. For some reason, just unchecking it in the security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers
are
more
confused that your link outlines because AVG scan results
appear in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that
will
show
me
what the headers should look like (AVG scans included) or do I
use
have
to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of
the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so
I'm not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments
but
though
larger attachments of any file type will download to OE (the
mail
size
shows
it has the attachment) no paperclip appears and I can't
access the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment
to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings
and
virus
scanners, compacting etc has no effect on this problem.
Help!

Attachments present but not visible
 

No sign of Cloudmark on either of my pcs (both suffering the same missing
attachments problem in OE and Outlook). If I log into my ntl account via
webmail, I can see the attachments (and download them). The problem only
occurs when downloading emails from the server into OE / Outlook. I've
emailed Cloudmark but no response - ntl have replied again but won't tell me
which anti-spam they use (although they felt Cloudmark was a desktop
application)

"Michael Santovec" wrote:

Check your PC to make sure that you aren't running cloudmark. Cloudmark
offers both ISP and PC based versions.

Check Control Panel Add/Remove programs to see if it is listed.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
Hi,
I have the same problem (have posted earlier). Ntlworld deny Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That
said, can
you disable Cloudmark, or is it forced upon you? I would get rid of
it if it
was up to me. This particular problem is dedicated to Cluodmark, but
Outlook
Express and spam programs have a long history of not playing well
together.
I don't know what the headers should look like. That is among one of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes issues
of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when
you see
that option. For some reason, just unchecking it in the security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers are
more
confused that your link outlines because AVG scan results appear in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that
will show
me
what the headers should look like (AVG scans included) or do I use
have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm
not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments
but
though
larger attachments of any file type will download to OE (the
mail size
shows
it has the attachment) no paperclip appears and I can't access
the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings and
virus
scanners, compacting etc has no effect on this problem. Help!

Attachments present but not visible
 

If you are talking to the first level technical support at your ISP,
they typically don't know anything that isn't in the FAQ for the ISP.
You may need to talk to second level support. You'll have to ask the
first level to transfer you.

If cloudmark isn't on your PC it would either have to be at the ISP or
on some system that you connect through to get mail. I wouldn't expect
it to be running on a router, but I suppose that's possible.

I've heard of hardware firewalls offer anti-virus an anti-spam services.
Are you sing anything like that?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
No sign of Cloudmark on either of my pcs (both suffering the same
missing
attachments problem in OE and Outlook). If I log into my ntl account
via
webmail, I can see the attachments (and download them). The problem
only
occurs when downloading emails from the server into OE / Outlook. I've
emailed Cloudmark but no response - ntl have replied again but won't
tell me
which anti-spam they use (although they felt Cloudmark was a desktop
application)

"Michael Santovec" wrote:

Check your PC to make sure that you aren't running cloudmark.
Cloudmark
offers both ISP and PC based versions.

Check Control Panel Add/Remove programs to see if it is listed.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
Hi,
I have the same problem (have posted earlier). Ntlworld deny
Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That
said, can
you disable Cloudmark, or is it forced upon you? I would get rid
of
it if it
was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook
Express and spam programs have a long history of not playing well
together.
I don't know what the headers should look like. That is among one
of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes
issues
of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when
you see
that option. For some reason, just unchecking it in the security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers
are
more
confused that your link outlines because AVG scan results appear
in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that
will show
me
what the headers should look like (AVG scans included) or do I
use
have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of
the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so
I'm
not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments
but
though
larger attachments of any file type will download to OE (the
mail size
shows
it has the attachment) no paperclip appears and I can't
access
the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment
to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings
and
virus
scanners, compacting etc has no effect on this problem.
Help!

Attachments present but not visible
 

Mike - Thanks for staying with this.

Second level response at my ISP have gone silent - hopefully they'll come
back with something. I have had a response from Cloudmark, and they are
assessing the details of the problem - I'll keep you posted.

I connect through a wireless router and then dircetly through my ntlworld
cable modem - how would I check whether my router is running any sort of anti
-spam?

Thanks

"Michael Santovec" wrote:

If you are talking to the first level technical support at your ISP,
they typically don't know anything that isn't in the FAQ for the ISP.
You may need to talk to second level support. You'll have to ask the
first level to transfer you.

If cloudmark isn't on your PC it would either have to be at the ISP or
on some system that you connect through to get mail. I wouldn't expect
it to be running on a router, but I suppose that's possible.

I've heard of hardware firewalls offer anti-virus an anti-spam services.
Are you sing anything like that?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
No sign of Cloudmark on either of my pcs (both suffering the same
missing
attachments problem in OE and Outlook). If I log into my ntl account
via
webmail, I can see the attachments (and download them). The problem
only
occurs when downloading emails from the server into OE / Outlook. I've
emailed Cloudmark but no response - ntl have replied again but won't
tell me
which anti-spam they use (although they felt Cloudmark was a desktop
application)

"Michael Santovec" wrote:

Check your PC to make sure that you aren't running cloudmark.
Cloudmark
offers both ISP and PC based versions.

Check Control Panel Add/Remove programs to see if it is listed.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
Hi,
I have the same problem (have posted earlier). Ntlworld deny
Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with. That
said, can
you disable Cloudmark, or is it forced upon you? I would get rid
of
it if it
was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook
Express and spam programs have a long history of not playing well
together.
I don't know what the headers should look like. That is among one
of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes
issues
of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when
you see
that option. For some reason, just unchecking it in the security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers
are
more
confused that your link outlines because AVG scan results appear
in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something that
will show
me
what the headers should look like (AVG scans included) or do I
use
have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of
the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so
I'm
not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments
but
though
larger attachments of any file type will download to OE (the
mail size
shows
it has the attachment) no paperclip appears and I can't
access
the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment
to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings
and
virus
scanners, compacting etc has no effect on this problem.
Help!

Attachments present but not visible
 

If the router were running any anti-spam software, the package would
probably have advertised that like these products

http://www.barracudanetworks.com/ns/products/

Although they seem more aimed at larger networks and not home users.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
Mike - Thanks for staying with this.

Second level response at my ISP have gone silent - hopefully they'll
come
back with something. I have had a response from Cloudmark, and they
are
assessing the details of the problem - I'll keep you posted.

I connect through a wireless router and then dircetly through my
ntlworld
cable modem - how would I check whether my router is running any sort
of anti
-spam?

Thanks

"Michael Santovec" wrote:

If you are talking to the first level technical support at your ISP,
they typically don't know anything that isn't in the FAQ for the ISP.
You may need to talk to second level support. You'll have to ask the
first level to transfer you.

If cloudmark isn't on your PC it would either have to be at the ISP
or
on some system that you connect through to get mail. I wouldn't
expect
it to be running on a router, but I suppose that's possible.

I've heard of hardware firewalls offer anti-virus an anti-spam
services.
Are you sing anything like that?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
No sign of Cloudmark on either of my pcs (both suffering the same
missing
attachments problem in OE and Outlook). If I log into my ntl
account
via
webmail, I can see the attachments (and download them). The problem
only
occurs when downloading emails from the server into OE / Outlook.
I've
emailed Cloudmark but no response - ntl have replied again but
won't
tell me
which anti-spam they use (although they felt Cloudmark was a
desktop
application)

"Michael Santovec" wrote:

Check your PC to make sure that you aren't running cloudmark.
Cloudmark
offers both ISP and PC based versions.

Check Control Panel Add/Remove programs to see if it is listed.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"macdoni93" wrote in message
...
Hi,
I have the same problem (have posted earlier). Ntlworld deny
Cloudmark
exists on their systems. Any ideas?

"Bruce Hagen" wrote:

You could pester NTLWORLD and note what Michael came up with.
That
said, can
you disable Cloudmark, or is it forced upon you? I would get
rid
of
it if it
was up to me. This particular problem is dedicated to
Cluodmark,
but
Outlook
Express and spam programs have a long history of not playing
well
together.
I don't know what the headers should look like. That is among
one
of
Michael's qualities and not mine.

Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes
issues
of its
own.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning
when
you see
that option. For some reason, just unchecking it in the
security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA




"Edzell" wrote in message
...
Hi Bruce

I'm getting there, this solution works.... sometimes..... I
can
recover
some
attachments but then get corrupt message text etc, the
headers
are
more
confused that your link outlines because AVG scan results
appear
in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?

Thanks for the help so far, can you direct me to something
that
will show
me
what the headers should look like (AVG scans included) or do
I
use
have to
use trial and error from past mails that have worked?

But many thanks for at least identifying the likely source of
the
problem!

Cheers

Edzell

"Bruce Hagen" wrote:

See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Edzell" wrote in message
...
In the last few days (and there are posts on other sites
so
I'm
not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish
attachments
but
though
larger attachments of any file type will download to OE
(the
mail size
shows
it has the attachment) no paperclip appears and I can't
access
the
attachment
in any way. This applies to mails from any external
sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large
attachment
to
myself
(via
my ntlworld account) and open it as normal (the paper clip
is
present).
Hours of doing everything recommended with security
settings
and
virus
scanners, compacting etc has no effect on this problem.
Help!

Attachments present but not visible
 

"DADY" mum ...

"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so I'm not alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments but though
larger attachments of any file type will download to OE (the mail size
shows
it has the attachment) no paperclip appears and I can't access the
attachment
in any way. This applies to mails from any external sender (hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment to myself
(via
my ntlworld account) and open it as normal (the paper clip is present).
Hours of doing everything recommended with security settings and virus
scanners, compacting etc has no effect on this problem. Help!