Thanks for the feedback. I want to see if Moss has the same version.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"John H" wrote in message
...
Norton AntiVirus Version 15.0.0.58 System Builder(366) Copyright (c)
1997-2007 Symantec Corporation ... Actual install disk shows 'Norton
AntiVirus 2008'


"Bruce Hagen" wrote:

What Norton version was causing the problem? (Entire name if you would).
Thank you.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi All,

I contacted Norton about the problem, they uninstalled the version that
I
had and installed the 2009 version. This solved the problem.
I would recommend anyone with this problem to contact Norton support on
their live chat about it.
I found them very helpfull.

"John H" wrote:

I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It
doesn't
matter if I'm opening an attachment or saving an attachment to
disk....
every
2nd time causes OE6 to crash. Any type of 2nd attacment causes a
crash,
Word,
Excel, ppt, pdf, jpg, you name the file type.

"Bruce Hagen" wrote:

Delete your TIFs and if that doesn't help, try getting rid of
Norton.
It has
never played well with OE.

For IE6:

Clear the Temporary Internet Files: In IE | Tools | Internet Options
|
Delete Files button. And check the box to Delete Offline content.

For IE7:

Tools | Internet Options | General Tab | Browsing History | Delete
Temporary
Internet Files.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Symantec uninstaller may not finish the job:
http://windowssecrets.com/comp/080207#story1

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi Bruce the error message is "AppName: msimn.exe AppVer:
6.0.2900.5512
ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"

It occurs when I open the the 2nd email with an attachment, it
makes
no
difference which email it is once there is an attachment with the
email or
what type of an attachment is it. I opened a word doc on the 1st
email now
and when I tried to open a JPEG attachment on the 2nd email it OE
crashed
giving the above message asking whether I want to send the report
to
microsoft, which I have done a number of times.
As i said before this just started happening in the last week. I
am
running
the same Norton antivirus programme at the time.


"Bruce Hagen" wrote:

What other posting? What error message? Is this always the same
attachment?
Make sure you are /not/ scanning e-mail in Norton.

Please post the error message in its entirety. You can left click
on
it
to
highlight and then right click to copy and then paste it into
this
thread.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi I am having this problem for the last week. OE6 shuts down
after i open the 2nd email attachment and gives the eame error
code as the other posting. I am running Norton Anti virus and
have not
added on any other programmes to cause this problen.
Has anyone come across a solution for the problem

Hi Bruce,

i downloaded the version from the internet so the new version has
overwritten the details. It was Norton internet security, now sure what
version possible 2008 as i only installed it this May.

"Bruce Hagen" wrote:

Thanks for the feedback. I want to see if Moss has the same version.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"John H" wrote in message
...
Norton AntiVirus Version 15.0.0.58 System Builder(366) Copyright (c)
1997-2007 Symantec Corporation ... Actual install disk shows 'Norton
AntiVirus 2008'


"Bruce Hagen" wrote:

What Norton version was causing the problem? (Entire name if you would).
Thank you.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi All,

I contacted Norton about the problem, they uninstalled the version that
I
had and installed the 2009 version. This solved the problem.
I would recommend anyone with this problem to contact Norton support on
their live chat about it.
I found them very helpfull.

"John H" wrote:

I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It
doesn't
matter if I'm opening an attachment or saving an attachment to
disk....
every
2nd time causes OE6 to crash. Any type of 2nd attacment causes a
crash,
Word,
Excel, ppt, pdf, jpg, you name the file type.

"Bruce Hagen" wrote:

Delete your TIFs and if that doesn't help, try getting rid of
Norton.
It has
never played well with OE.

For IE6:

Clear the Temporary Internet Files: In IE | Tools | Internet Options
|
Delete Files button. And check the box to Delete Offline content.

For IE7:

Tools | Internet Options | General Tab | Browsing History | Delete
Temporary
Internet Files.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Symantec uninstaller may not finish the job:
http://windowssecrets.com/comp/080207#story1

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi Bruce the error message is "AppName: msimn.exe AppVer:
6.0.2900.5512
ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"

It occurs when I open the the 2nd email with an attachment, it
makes
no
difference which email it is once there is an attachment with the
email or
what type of an attachment is it. I opened a word doc on the 1st
email now
and when I tried to open a JPEG attachment on the 2nd email it OE
crashed
giving the above message asking whether I want to send the report
to
microsoft, which I have done a number of times.
As i said before this just started happening in the last week. I
am
running
the same Norton antivirus programme at the time.


"Bruce Hagen" wrote:

What other posting? What error message? Is this always the same
attachment?
Make sure you are /not/ scanning e-mail in Norton.

Please post the error message in its entirety. You can left click
on
it
to
highlight and then right click to copy and then paste it into
this
thread.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi I am having this problem for the last week. OE6 shuts down
after i open the 2nd email attachment and gives the eame error
code as the other posting. I am running Norton Anti virus and
have not
added on any other programmes to cause this problen.
Has anyone come across a solution for the problem

Thanks.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi Bruce,

i downloaded the version from the internet so the new version has
overwritten the details. It was Norton internet security, now sure what
version possible 2008 as i only installed it this May.

"Bruce Hagen" wrote:

Thanks for the feedback. I want to see if Moss has the same version.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"John H" wrote in message
...
Norton AntiVirus Version 15.0.0.58 System Builder(366) Copyright (c)
1997-2007 Symantec Corporation ... Actual install disk shows 'Norton
AntiVirus 2008'


"Bruce Hagen" wrote:

What Norton version was causing the problem? (Entire name if you
would).
Thank you.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi All,

I contacted Norton about the problem, they uninstalled the version
that
I
had and installed the 2009 version. This solved the problem.
I would recommend anyone with this problem to contact Norton support
on
their live chat about it.
I found them very helpfull.

"John H" wrote:

I'm having the EXACT same problem. I have OE6 and Norton AV 2008.
It
doesn't
matter if I'm opening an attachment or saving an attachment to
disk....
every
2nd time causes OE6 to crash. Any type of 2nd attacment causes a
crash,
Word,
Excel, ppt, pdf, jpg, you name the file type.

"Bruce Hagen" wrote:

Delete your TIFs and if that doesn't help, try getting rid of
Norton.
It has
never played well with OE.

For IE6:

Clear the Temporary Internet Files: In IE | Tools | Internet
Options
|
Delete Files button. And check the box to Delete Offline content.

For IE7:

Tools | Internet Options | General Tab | Browsing History |
Delete
Temporary
Internet Files.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Symantec uninstaller may not finish the job:
http://windowssecrets.com/comp/080207#story1

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under
Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi Bruce the error message is "AppName: msimn.exe AppVer:
6.0.2900.5512
ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1"

It occurs when I open the the 2nd email with an attachment, it
makes
no
difference which email it is once there is an attachment with
the
email or
what type of an attachment is it. I opened a word doc on the
1st
email now
and when I tried to open a JPEG attachment on the 2nd email it
OE
crashed
giving the above message asking whether I want to send the
report
to
microsoft, which I have done a number of times.
As i said before this just started happening in the last week.
I
am
running
the same Norton antivirus programme at the time.


"Bruce Hagen" wrote:

What other posting? What error message? Is this always the
same
attachment?
Make sure you are /not/ scanning e-mail in Norton.

Please post the error message in its entirety. You can left
click
on
it
to
highlight and then right click to copy and then paste it into
this
thread.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Moss" wrote in message
...
Hi I am having this problem for the last week. OE6 shuts
down
after i open the 2nd email attachment and gives the eame
error
code as the other posting. I am running Norton Anti virus
and
have not
added on any other programmes to cause this problen.
Has anyone come across a solution for the problem

Yes, I was able to fix the same problem based on a previous e-mail sent by a
discussion participant. I went into my Norton Security and disabled:
"Scanning for Microsoft Office Documents / Real Time Protection / General
Settings / How to Keep MS Office Documents Protected / Turn On Scanning for
MS Office Documents (requires MS Office 2000 or later).

"Moss" wrote:

Hi I am having this problem for the last week. OE6 shuts down
after i open the 2nd email attachment and gives the eame error
code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen.
Has anyone come across a solution for the problem