Opening attachments
 

Friend just contaced me with this problem...........

"I have a new PC. I have problems with emails with attachments, I notice it
with word, it may happen to others but most attachments I get are word. My
system does not seem to recognise them as word attachments, I suspect it’s
just a security setting somewhere but cannot find it"

Can anyone help ???

Opening attachments
 

A "new PC". XO or Vista?

If XP:

Description of how the Attachment Manager works in Windows XP Service Pack2:
http://support.microsoft.com/?kbid=883260

If that does not help, what it the file extension of the attachments? If
they are indeed Word attachments:

Save the attachment to your HDD. Right click on it and Open With | Choose
Program. Find and choose a program that works. (Word?), and then check the
box: Always use this program to open this kind of file. This should enable
you to open these attachments in the future.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"barrowhill" wrote in message
...
Friend just contaced me with this problem...........

"I have a new PC. I have problems with emails with attachments, I notice
it
with word, it may happen to others but most attachments I get are word.
My
system does not seem to recognise them as word attachments, I suspect it’s
just a security setting somewhere but cannot find it"

Can anyone help ???

Opening attachments
 

Can you see the attachment or is it unreadable?
What email program sent the email?
If they use Outlook and send as RTF, then OE does not recognize the
attachment.
The message should be sent as plain text.
--
Ronald Sommer

"barrowhill" wrote in message
...
Friend just contaced me with this problem...........

"I have a new PC. I have problems with emails with attachments, I notice
it
with word, it may happen to others but most attachments I get are word.
My
system does not seem to recognise them as word attachments, I suspect it’s
just a security setting somewhere but cannot find it"

Can anyone help ???

Opening attachments
 

Is he getting an error message?

Does the attachment open in the wrong program?

Is the problem only when he attempts to open the attachment from with
OE? Does it perhaps say that Windows doesn't know what program to use,
but if he saves the attachment, then double click it does it open OK?

See the Identifying Attachment File Types and Setting File Associations
section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...e.htm#identify

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"barrowhill" wrote in message
...
Friend just contaced me with this problem...........

"I have a new PC. I have problems with emails with attachments, I
notice it
with word, it may happen to others but most attachments I get are
word. My
system does not seem to recognise them as word attachments, I suspect
it's
just a security setting somewhere but cannot find it"

Can anyone help ???