Word attachments garbled
 

Each time I send out a group email with a Word attachment a few (not all) of
the recipients reply back saying that it is all garbled. It appears that they
don't have the attachment, just a bunch of gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is it something
with their email settings that they need to change?

Word attachments garbled
 

Are you sending the message to which the Word document is attached as Plain
Text?

Are the recipients having the problem opening the attachment in MS Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few (not all)
of the recipients reply back saying that it is all garbled. It appears
that they don't have the attachment, just a bunch of gobleygook, numbers,
letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't receiving
the Word document as an attachment. It seems like the attachment is gone and
the gobbleygook is there instead. Does that make sense? There doesn't seem to
be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached as Plain
Text?

Are the recipients having the problem opening the attachment in MS Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few (not all)
of the recipients reply back saying that it is all garbled. It appears
that they don't have the attachment, just a bunch of gobleygook, numbers,
letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Tell them to disable Email Scanning by their anti-virus application and see
if doing so makes any difference. You do the same (for both outgoing and
incoming mail). It provides no additional protection, it may be causing the
problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

If they're all AOL users, then there's another troublespot.
--
~PA Bear

kls wrote:
Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't receiving
the Word document as an attachment. It seems like the attachment is gone
and the gobbleygook is there instead. Does that make sense? There doesn't
seem to be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me
back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached as
Plain Text?

Are the recipients having the problem opening the attachment in MS Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few (not
all) of the recipients reply back saying that it is all garbled. It
appears that they don't have the attachment, just a bunch of
gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Okay, I changed the anti-virus settings on my end and resent the email with
the Word attachment to the recipients that had received gibberish. We'll see
if they receive it correctly.

I also asked them if there was an attachment in the original email - I
always wonder about that, maybe they don't notice the attachment with the all
the characters and lines in the rest of the email. I'm sure they'll let me
know.

Is there a possibility that somehow the attachment is converted into text
within the email message? Whay would that happen and if that's the case, is
there someway to fix this?

Thanks for your help!

"PA Bear" wrote:

Tell them to disable Email Scanning by their anti-virus application and see
if doing so makes any difference. You do the same (for both outgoing and
incoming mail). It provides no additional protection, it may be causing the
problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

If they're all AOL users, then there's another troublespot.
--
~PA Bear

kls wrote:
Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't receiving
the Word document as an attachment. It seems like the attachment is gone
and the gobbleygook is there instead. Does that make sense? There doesn't
seem to be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me
back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached as
Plain Text?

Are the recipients having the problem opening the attachment in MS Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few (not
all) of the recipients reply back saying that it is all garbled. It
appears that they don't have the attachment, just a bunch of
gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Hi kls,

This behavior could be caused by filtering software at the receiving server.
Some ISP's provide virus protection that includes the ability to block
attachments in this manner ... no attachment, but "gibberish" in the message
body from the coded attachment (part of the message). Not to say this is the
cause, but it is possible. The recipients would be able to opt out of this
option if this is the case.

Another method would be to post the file in a Web folder and give the
recipients a link to the file that would allow downloading of same.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"kls" wrote in message
...
Okay, I changed the anti-virus settings on my end and resent the email with
the Word attachment to the recipients that had received gibberish. We'll see
if they receive it correctly.

I also asked them if there was an attachment in the original email - I
always wonder about that, maybe they don't notice the attachment with the
all
the characters and lines in the rest of the email. I'm sure they'll let me
know.

Is there a possibility that somehow the attachment is converted into text
within the email message? Whay would that happen and if that's the case, is
there someway to fix this?

Thanks for your help!

"PA Bear" wrote:

Tell them to disable Email Scanning by their anti-virus application and
see
if doing so makes any difference. You do the same (for both outgoing and
incoming mail). It provides no additional protection, it may be causing
the
problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

If they're all AOL users, then there's another troublespot.
--
~PA Bear

kls wrote:
Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't
receiving
the Word document as an attachment. It seems like the attachment is gone
and the gobbleygook is there instead. Does that make sense? There
doesn't
seem to be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me
back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached as
Plain Text?

Are the recipients having the problem opening the attachment in MS
Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few (not
all) of the recipients reply back saying that it is all garbled. It
appears that they don't have the attachment, just a bunch of
gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Hi Tim,

I've never thought about a web folder - I don't even know how to do that but
it sounds like a good idea. Can you give me some details?

One of the people I resent the message to still got all the gibberish. He
said there was no attachment, just the junk within the email. He's receiving
his mail through a personal account. He's given me his work (a bank) email
address so I'll try that now.

I'm also thinking about making the Word document a PDF file and then sending
it that way. Would that help prevent this problem and is that a difficult
process to do? I've opened docs in Adobe but never created one so I would
have to get the software, etc. and learn how to do that.

Thanks for all you help.


"Kuay Tim" wrote:

Hi kls,

This behavior could be caused by filtering software at the receiving server.
Some ISP's provide virus protection that includes the ability to block
attachments in this manner ... no attachment, but "gibberish" in the message
body from the coded attachment (part of the message). Not to say this is the
cause, but it is possible. The recipients would be able to opt out of this
option if this is the case.

Another method would be to post the file in a Web folder and give the
recipients a link to the file that would allow downloading of same.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"kls" wrote in message
...
Okay, I changed the anti-virus settings on my end and resent the email with
the Word attachment to the recipients that had received gibberish. We'll see
if they receive it correctly.

I also asked them if there was an attachment in the original email - I
always wonder about that, maybe they don't notice the attachment with the
all
the characters and lines in the rest of the email. I'm sure they'll let me
know.

Is there a possibility that somehow the attachment is converted into text
within the email message? Whay would that happen and if that's the case, is
there someway to fix this?

Thanks for your help!

"PA Bear" wrote:

Tell them to disable Email Scanning by their anti-virus application and
see
if doing so makes any difference. You do the same (for both outgoing and
incoming mail). It provides no additional protection, it may be causing
the
problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

If they're all AOL users, then there's another troublespot.
--
~PA Bear

kls wrote:
Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't
receiving
the Word document as an attachment. It seems like the attachment is gone
and the gobbleygook is there instead. Does that make sense? There
doesn't
seem to be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me
back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached as
Plain Text?

Are the recipients having the problem opening the attachment in MS
Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few (not
all) of the recipients reply back saying that it is all garbled. It
appears that they don't have the attachment, just a bunch of
gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Hi kls,

If attachments are being disabled by a filtering process it won't matter
what type of file is sent. Let us know the outcome of sending the attachment
to the alternate address.

Many ISP's offer their subscribers free limited Web space. Some use IE to
FTP (File Transfer Protocol) files, but I use an FTP client called CuteFTP.
The cost is about $35 wherever software is sold. I would not recommend using
a free version that adds spyware or adware. I use one local folder on the
PC for each of two Web folders. The client remembers to use these folders.
Transferring and managing files and folders in a root folder is pretty easy
once one gets the hang of it. Basic Web pages can be made using MS Word or a
Web page editor such as FrontPage. The home page often needs to be named
index.htm. More complete details would be available from your ISP if they
offer Web space.

There is a general computer help newsgroup (NNTP) that I could send a link
for if you'd care to contact me.

kuaytim(at)earthlink.net

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"kls" wrote in message
...
Hi Tim,

I've never thought about a web folder - I don't even know how to do that but
it sounds like a good idea. Can you give me some details?

One of the people I resent the message to still got all the gibberish. He
said there was no attachment, just the junk within the email. He's receiving
his mail through a personal account. He's given me his work (a bank) email
address so I'll try that now.

I'm also thinking about making the Word document a PDF file and then sending
it that way. Would that help prevent this problem and is that a difficult
process to do? I've opened docs in Adobe but never created one so I would
have to get the software, etc. and learn how to do that.

Thanks for all you help.


"Kuay Tim" wrote:

Hi kls,

This behavior could be caused by filtering software at the receiving
server.
Some ISP's provide virus protection that includes the ability to block
attachments in this manner ... no attachment, but "gibberish" in the
message
body from the coded attachment (part of the message). Not to say this is
the
cause, but it is possible. The recipients would be able to opt out of this
option if this is the case.

Another method would be to post the file in a Web folder and give the
recipients a link to the file that would allow downloading of same.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"kls" wrote in message
...
Okay, I changed the anti-virus settings on my end and resent the email
with
the Word attachment to the recipients that had received gibberish. We'll
see
if they receive it correctly.

I also asked them if there was an attachment in the original email - I
always wonder about that, maybe they don't notice the attachment with the
all
the characters and lines in the rest of the email. I'm sure they'll let me
know.

Is there a possibility that somehow the attachment is converted into text
within the email message? Whay would that happen and if that's the case,
is
there someway to fix this?

Thanks for your help!

"PA Bear" wrote:

Tell them to disable Email Scanning by their anti-virus application and
see
if doing so makes any difference. You do the same (for both outgoing
and
incoming mail). It provides no additional protection, it may be causing
the
problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

If they're all AOL users, then there's another troublespot.
--
~PA Bear

kls wrote:
Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't
receiving
the Word document as an attachment. It seems like the attachment is
gone
and the gobbleygook is there instead. Does that make sense? There
doesn't
seem to be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me
back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached
as
Plain Text?

Are the recipients having the problem opening the attachment in MS
Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few
(not
all) of the recipients reply back saying that it is all garbled.
It
appears that they don't have the attachment, just a bunch of
gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is it
something with their email settings that they need to change?

Word attachments garbled
 

Another benefit of putting files on a Web page is the file stays the
original size.
If you attach a nontext file to an email, the file has to be encoded which
adds 33 1/3 % to the file size.
--
Ron Sommer

"Kuay Tim" wrote in message
...
Hi kls,

If attachments are being disabled by a filtering process it won't matter
what type of file is sent. Let us know the outcome of sending the
attachment
to the alternate address.

Many ISP's offer their subscribers free limited Web space. Some use IE to
FTP (File Transfer Protocol) files, but I use an FTP client called
CuteFTP.
The cost is about $35 wherever software is sold. I would not recommend
using
a free version that adds spyware or adware. I use one local folder on the
PC for each of two Web folders. The client remembers to use these folders.
Transferring and managing files and folders in a root folder is pretty
easy
once one gets the hang of it. Basic Web pages can be made using MS Word or
a
Web page editor such as FrontPage. The home page often needs to be named
index.htm. More complete details would be available from your ISP if they
offer Web space.

There is a general computer help newsgroup (NNTP) that I could send a link
for if you'd care to contact me.

kuaytim(at)earthlink.net

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"kls" wrote in message
...
Hi Tim,

I've never thought about a web folder - I don't even know how to do that
but
it sounds like a good idea. Can you give me some details?

One of the people I resent the message to still got all the gibberish. He
said there was no attachment, just the junk within the email. He's
receiving
his mail through a personal account. He's given me his work (a bank) email
address so I'll try that now.

I'm also thinking about making the Word document a PDF file and then
sending
it that way. Would that help prevent this problem and is that a difficult
process to do? I've opened docs in Adobe but never created one so I would
have to get the software, etc. and learn how to do that.

Thanks for all you help.


"Kuay Tim" wrote:

Hi kls,

This behavior could be caused by filtering software at the receiving
server.
Some ISP's provide virus protection that includes the ability to block
attachments in this manner ... no attachment, but "gibberish" in the
message
body from the coded attachment (part of the message). Not to say this is
the
cause, but it is possible. The recipients would be able to opt out of
this
option if this is the case.

Another method would be to post the file in a Web folder and give the
recipients a link to the file that would allow downloading of same.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"kls" wrote in message
...
Okay, I changed the anti-virus settings on my end and resent the email
with
the Word attachment to the recipients that had received gibberish. We'll
see
if they receive it correctly.

I also asked them if there was an attachment in the original email - I
always wonder about that, maybe they don't notice the attachment with the
all
the characters and lines in the rest of the email. I'm sure they'll let
me
know.

Is there a possibility that somehow the attachment is converted into text
within the email message? Whay would that happen and if that's the case,
is
there someway to fix this?

Thanks for your help!

"PA Bear" wrote:

Tell them to disable Email Scanning by their anti-virus application and
see
if doing so makes any difference. You do the same (for both outgoing
and
incoming mail). It provides no additional protection, it may be
causing
the
problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
incoming files as they are saved to your hard drive, including email
and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

If they're all AOL users, then there's another troublespot.
--
~PA Bear

kls wrote:
Thanks for the quick response!! You guys are so good!

Yes, I am sending the message as Plain Text.

When they reply back to me, it looks like the recipients aren't
receiving
the Word document as an attachment. It seems like the attachment is
gone
and the gobbleygook is there instead. Does that make sense? There
doesn't
seem to be an attachment there anymore.

I'm assuming they're just hitting the reply button when they email me
back.

"PA Bear" wrote:

Are you sending the message to which the Word document is attached
as
Plain Text?

Are the recipients having the problem opening the attachment in MS
Word?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

kls wrote:
Each time I send out a group email with a Word attachment a few
(not
all) of the recipients reply back saying that it is all garbled.
It
appears that they don't have the attachment, just a bunch of
gobleygook, numbers, letters, etc.

Is there something I need to do on my end to correct this or is
it
something with their email settings that they need to change?