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can't send email
I have ver 6 of OE and I just started getting this error message:The
connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks |
can't send email
Try changing your SMTP port to 25 and see what happens. Turn off e-mail
scanning as well. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 Note that for some AV programs, it may be necessary to uninstall the program and reinstall in Custom Mode and uncheck e-mail scanning when the option arises. -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "svejkat" wrote in message ... I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks |
can't send email
Try changing your SMTP port to 25 and see what happens. Turn off e-mail
scanning as well. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 Note that for some AV programs, it may be necessary to uninstall the program and reinstall in Custom Mode and uncheck e-mail scanning when the option arises. -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "svejkat" wrote in message ... I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks |
can't send email
svejkat wrote:
I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks Um, what's with the port 4500? POP normally uses port 110. telnet POP.WEST.COX.NET 110 (responds immediately) telnet POP.WEST.COX.NET 4500 (no response) So when did you decide to use port 4500? |
can't send email
svejkat wrote:
I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks Um, what's with the port 4500? POP normally uses port 110. telnet POP.WEST.COX.NET 110 (responds immediately) telnet POP.WEST.COX.NET 4500 (no response) So when did you decide to use port 4500? |
can't send email
VanguardLH wrote:
svejkat wrote: I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks Um, what's with the port 4500? POP normally uses port 110. telnet POP.WEST.COX.NET 110 (responds immediately) telnet POP.WEST.COX.NET 4500 (no response) So when did you decide to use port 4500? Oops, the POP part was in what you named the account (which you let default to the POP server's name). The server you have problems with is their SMTP mail host. The de facto port for SMTP is 25 (although an RFC in 1998 changed it to 537 for end-user clients). So try 25 or 537. Of what I saw in their web help pages, they don't specify the port so they are defaulting to whatever default the e-mail client uses, and traditionally that has been port 25 for SMTP. telnet SMTP.WEST.COX.NET 4500 (no response) telnet SMTP.WEST.COX.NET 25 (no response) telnet SMTP.WEST.COX.NET 537 (no response) Hmm, have you called Cox tech support to ask if this particular mail host is operational? I later found http://support.cox.com/sdccommon/asp...ntredirect.asp which says to enable SSL on the outbound connection (to SMTP) and to use port 465. I can't do SSL using telnet or go through the handshaking process, so try enabling SSL on the SMTP connection and specify port 465. Port 4500 was such a weird port number that it stuck out as probably the cause of your problem. I've never heard of an SMTP mail host using that port. You sure that you didn't install some anti-spam or anti-malware program that acts like a proxy and modifies the account settings in OE? That is, the anti-whatever program is running a local proxy that listens on port 4500 and changes OE to use that port to go through their proxy (and the proxy then goes to the real mail host). |
can't send email
VanguardLH wrote:
svejkat wrote: I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks Um, what's with the port 4500? POP normally uses port 110. telnet POP.WEST.COX.NET 110 (responds immediately) telnet POP.WEST.COX.NET 4500 (no response) So when did you decide to use port 4500? Oops, the POP part was in what you named the account (which you let default to the POP server's name). The server you have problems with is their SMTP mail host. The de facto port for SMTP is 25 (although an RFC in 1998 changed it to 537 for end-user clients). So try 25 or 537. Of what I saw in their web help pages, they don't specify the port so they are defaulting to whatever default the e-mail client uses, and traditionally that has been port 25 for SMTP. telnet SMTP.WEST.COX.NET 4500 (no response) telnet SMTP.WEST.COX.NET 25 (no response) telnet SMTP.WEST.COX.NET 537 (no response) Hmm, have you called Cox tech support to ask if this particular mail host is operational? I later found http://support.cox.com/sdccommon/asp...ntredirect.asp which says to enable SSL on the outbound connection (to SMTP) and to use port 465. I can't do SSL using telnet or go through the handshaking process, so try enabling SSL on the SMTP connection and specify port 465. Port 4500 was such a weird port number that it stuck out as probably the cause of your problem. I've never heard of an SMTP mail host using that port. You sure that you didn't install some anti-spam or anti-malware program that acts like a proxy and modifies the account settings in OE? That is, the anti-whatever program is running a local proxy that listens on port 4500 and changes OE to use that port to go through their proxy (and the proxy then goes to the real mail host). |
can't send email
Contact your ISP. I can't imagine the proper Outgoing (SMTP) Port would be
4500. svejkat wrote: I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks |
can't send email
Contact your ISP. I can't imagine the proper Outgoing (SMTP) Port would be
4500. svejkat wrote: I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks |
can't send email
Thanks to all. I called COX and the walked me thru the fix.
"PA Bear [MS MVP]" wrote: Contact your ISP. I can't imagine the proper Outgoing (SMTP) Port would be 4500. svejkat wrote: I have ver 6 of OE and I just started getting this error message:The connection to the server has failed. Account: 'POP.WEST.COX.NET', Server: 'SMTP.WEST.COX.NET', Protocol: SMTP, Port: 4500, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Hw do I fix it? thanks |
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