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Missing sent items
Another strange one. My wife just discovered that all emails in the Sent
Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Methinks you waited too long to archive.
The two most common reasons for what you describe is disruption of the compacting process, (never touch anything until it's finished), or bloated folders. More on that below. Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact Why Mail Disappears: http://www.insideoe.com/problems/bugs.htm#mailgone About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Recovery tools: If you are running XP/SP2, or SP3, and are fully patched, then you should have a backup of your dbx files in the Recycle Bin, (or possibly the message store), copied as bak files. To restore a bak folder to the message store folder, first find the location of the Message Store. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run. In WinXP, the .dbx files are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. Close OE and then in Windows Explorer, click on the dbx file for the missing, or empty, folder and drag it to the Desktop. It can be deleted later once you have successfully restored the bak file. Minimize the Message Store. Open OE and, if the folder is missing, create a folder with the *exact* same name as the bak file you want to restore but without the .bak. Eg: If the file is Saved.bak, the new folder should be named Saved. Open the new folder and then close OE. If the folder is there, but just empty, continue on to the next step. First, check if there is a bak file already in the message store. If there is, and you removed the dbx file, go ahead and rename it to dbx. If it isn't already in the message store, open the Recycle bin and right click on the bak file for the folder in question and click Restore. Open the message store back up and change the file extension from .bak to .dbx. Close the message store and open OE. The messages should now be back in the folder. If the messages are successfully restored, you can go ahead and delete the old dbx file that you moved to the Desktop. If you do not have bak copies of your dbx files in the Recycle Bin, then: DBXpress run in Extract From Disk Mode is the best chance to recover messages: http://www.oehelp.com/DBXpress/Default.aspx And see: http://www.oehelp.com/OETips.aspx#4 A general warning to help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupted. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 And backup often. Outlook Express Quick Backup (OEQB Freeware) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Methinks you waited too long to archive.
The two most common reasons for what you describe is disruption of the compacting process, (never touch anything until it's finished), or bloated folders. More on that below. Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact Why Mail Disappears: http://www.insideoe.com/problems/bugs.htm#mailgone About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Recovery tools: If you are running XP/SP2, or SP3, and are fully patched, then you should have a backup of your dbx files in the Recycle Bin, (or possibly the message store), copied as bak files. To restore a bak folder to the message store folder, first find the location of the Message Store. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run. In WinXP, the .dbx files are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. Close OE and then in Windows Explorer, click on the dbx file for the missing, or empty, folder and drag it to the Desktop. It can be deleted later once you have successfully restored the bak file. Minimize the Message Store. Open OE and, if the folder is missing, create a folder with the *exact* same name as the bak file you want to restore but without the .bak. Eg: If the file is Saved.bak, the new folder should be named Saved. Open the new folder and then close OE. If the folder is there, but just empty, continue on to the next step. First, check if there is a bak file already in the message store. If there is, and you removed the dbx file, go ahead and rename it to dbx. If it isn't already in the message store, open the Recycle bin and right click on the bak file for the folder in question and click Restore. Open the message store back up and change the file extension from .bak to .dbx. Close the message store and open OE. The messages should now be back in the folder. If the messages are successfully restored, you can go ahead and delete the old dbx file that you moved to the Desktop. If you do not have bak copies of your dbx files in the Recycle Bin, then: DBXpress run in Extract From Disk Mode is the best chance to recover messages: http://www.oehelp.com/DBXpress/Default.aspx And see: http://www.oehelp.com/OETips.aspx#4 A general warning to help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupted. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 And backup often. Outlook Express Quick Backup (OEQB Freeware) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Why it happens:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone http://www.microsoft.com/windows/IE/...orruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (see Notes section under Resolution) ~~~~~~~~~~~~~~~~~~~ DBXpress (faster, more powerful, with even greater functionality than DBXtract) http://www.oehelp.com/DBXpress/Default.aspx ~~~~~~~~~~~~~~~~~~~~ Avoiding Such Corruption in Futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Tom Brown wrote: Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Why it happens:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone http://www.microsoft.com/windows/IE/...orruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (see Notes section under Resolution) ~~~~~~~~~~~~~~~~~~~ DBXpress (faster, more powerful, with even greater functionality than DBXtract) http://www.oehelp.com/DBXpress/Default.aspx ~~~~~~~~~~~~~~~~~~~~ Avoiding Such Corruption in Futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Tom Brown wrote: Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Thanks Bruce and PA Bear, I tried all the monkeying around with the Sent Items.dbx and .bak files and Recycle Bin and those messages in that date range seem to be gone fair and square. So, now I am going through our nightly backups and restoring the Sent Items.dbx for each night. Each attempt takes about 15 minutes and so far I am only back to June 22 and have not located when they disappeared yet. But, let's assume I do find a Sent Items.dbx that has the messages included. Is there any way to APPEND/ADD the sent messages from that date to today after I restore the folder? Thanks, Tom "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Thanks Bruce and PA Bear,
I tried all the monkeying around with the Sent Items.dbx and .bak files and Recycle Bin and those messages in that date range seem to be gone fair and square. So, now I am going through our nightly backups and restoring the Sent Items.dbx for each night. Each attempt takes about 15 minutes and so far I am only back to June 22 and have not located when they disappeared yet. But, let's assume I do find a Sent Items.dbx that has the messages included. Is there any way to APPEND/ADD the sent messages from that date to today after I restore the folder? Thanks, Tom "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Import the file this way only, please:
http://www.insideoe.com/faqs/how.htm#importdbx The file should NOT be imported into or replace the contents of your current Sent Items folder, which should ALWAYS be kept as empty as possible. See caveats in previous reply. Tom Brown wrote: Thanks Bruce and PA Bear, I tried all the monkeying around with the Sent Items.dbx and .bak files and Recycle Bin and those messages in that date range seem to be gone fair and square. So, now I am going through our nightly backups and restoring the Sent Items.dbx for each night. Each attempt takes about 15 minutes and so far I am only back to June 22 and have not located when they disappeared yet. But, let's assume I do find a Sent Items.dbx that has the messages included. Is there any way to APPEND/ADD the sent messages from that date to today after I restore the folder? Thanks, Tom "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
Import the file this way only, please:
http://www.insideoe.com/faqs/how.htm#importdbx The file should NOT be imported into or replace the contents of your current Sent Items folder, which should ALWAYS be kept as empty as possible. See caveats in previous reply. Tom Brown wrote: Thanks Bruce and PA Bear, I tried all the monkeying around with the Sent Items.dbx and .bak files and Recycle Bin and those messages in that date range seem to be gone fair and square. So, now I am going through our nightly backups and restoring the Sent Items.dbx for each night. Each attempt takes about 15 minutes and so far I am only back to June 22 and have not located when they disappeared yet. But, let's assume I do find a Sent Items.dbx that has the messages included. Is there any way to APPEND/ADD the sent messages from that date to today after I restore the folder? Thanks, Tom "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
Missing sent items
IMHO, what you should do is create a 2009 Sent Items archive folder now and
once a day, drag all your Sent Items messages to it. Don't wait until January, 2010. If you find a dbx file with the missing messages, you may be able to move the messages in among the others. Post back if you find something and we can discuss it at that time. You still have the option of DBXpress if these messages are that important to you. DBXpress: http://www.oehelp.com/DBXpress/Default.aspx You may need to run it in the Extract From Disk Mode if its normal recovery mode fails to find the lost messages. -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "Tom Brown" wrote in message ... Thanks Bruce and PA Bear, I tried all the monkeying around with the Sent Items.dbx and .bak files and Recycle Bin and those messages in that date range seem to be gone fair and square. So, now I am going through our nightly backups and restoring the Sent Items.dbx for each night. Each attempt takes about 15 minutes and so far I am only back to June 22 and have not located when they disappeared yet. But, let's assume I do find a Sent Items.dbx that has the messages included. Is there any way to APPEND/ADD the sent messages from that date to today after I restore the folder? Thanks, Tom "Tom Brown" wrote in message ... Another strange one. My wife just discovered that all emails in the Sent Items between Jan 1, 2009 and May 28, 2009 are missing and I can't find them anywhere. What could cause this? We routinely archive all Sent Items from previous years in customized folders like Saved Sent 2007 or Saved Sent 2008, hence the Jan 1, 2009 date being the first one in the current Sent Items. She is running XP and IE 7. Tom |
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