PDF Attatchments Won't Open
 

I have received some emails with PDF attatchments that won't open. The
message I get when I try to open is "There was an error opening this
document. The file is damaged and could not be repaired". I have tried saving
to a folder but still won't open. I do not have any anti virus running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made a
mistake. These include sending a short cut to the file instead of a
file, or if the sender is using a Mac, they might have sent in an
incompatible format for PC. In the latter case, if you get 2 PDF
attachments with the same name, then other one. The Apple-Double format
sends 2 files. One is a resource fork only usable on another Mac, the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't open. The
message I get when I try to open is "There was an error opening this
document. The file is damaged and could not be repaired". I have tried
saving
to a folder but still won't open. I do not have any anti virus
running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

No, I can't open any other PDF files that are emailed. But if I go to a web
site, I can open them no worries. The problem is when they are emailed to me.
??????

"Michael Santovec" wrote:

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made a
mistake. These include sending a short cut to the file instead of a
file, or if the sender is using a Mac, they might have sent in an
incompatible format for PC. In the latter case, if you get 2 PDF
attachments with the same name, then other one. The Apple-Double format
sends 2 files. One is a resource fork only usable on another Mac, the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't open. The
message I get when I try to open is "There was an error opening this
document. The file is damaged and could not be repaired". I have tried
saving
to a folder but still won't open. I do not have any anti virus
running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

If you Right click a PDF on a web site and select Save Target As, can
you open the save PDF file?

Are the problem PDF files all coming from the same person?

Did you try opening a saved e-mailed PDF files in Notepad? Does it
start with
%PDF

Assuming you can open a saved PDF file from a web site, if you e-mail
one of those files to yourself can you open it?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
No, I can't open any other PDF files that are emailed. But if I go to
a web
site, I can open them no worries. The problem is when they are emailed
to me.
??????

"Michael Santovec" wrote:

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made a
mistake. These include sending a short cut to the file instead of a
file, or if the sender is using a Mac, they might have sent in an
incompatible format for PC. In the latter case, if you get 2 PDF
attachments with the same name, then other one. The Apple-Double
format
sends 2 files. One is a resource fork only usable on another Mac,
the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't open.
The
message I get when I try to open is "There was an error opening
this
document. The file is damaged and could not be repaired". I have
tried
saving
to a folder but still won't open. I do not have any anti virus
running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

Yes I can open a saved PDF file. They are from different people. I opened a
saved emailed PDF file in notepad. Yes it did start with %PDF. I sent a 3
page PDF file(the one that I could open fine on a web site) to my email
address and when I tried to open it I got a message "There was an error
processing a page. There was a problem reading this document(14)." But I
could read the 3rd page only.
??????

"Michael Santovec" wrote:

If you Right click a PDF on a web site and select Save Target As, can
you open the save PDF file?

Are the problem PDF files all coming from the same person?

Did you try opening a saved e-mailed PDF files in Notepad? Does it
start with
%PDF

Assuming you can open a saved PDF file from a web site, if you e-mail
one of those files to yourself can you open it?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
No, I can't open any other PDF files that are emailed. But if I go to
a web
site, I can open them no worries. The problem is when they are emailed
to me.
??????

"Michael Santovec" wrote:

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made a
mistake. These include sending a short cut to the file instead of a
file, or if the sender is using a Mac, they might have sent in an
incompatible format for PC. In the latter case, if you get 2 PDF
attachments with the same name, then other one. The Apple-Double
format
sends 2 files. One is a resource fork only usable on another Mac,
the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't open.
The
message I get when I try to open is "There was an error opening
this
document. The file is damaged and could not be repaired". I have
tried
saving
to a folder but still won't open. I do not have any anti virus
running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

Something may be corrupting the attachments as the e-mails download.

Is your anti-virus set to scan e-mails as they download? If so disable
the e-mail scanning function. For example, if you are using Norton,
take a look at:
How to enable or disable email scanning in Norton Anti-Virus
2002/2003/2004
(Note: Disabling email scanning does not leave you unprotected against
viruses that are distributed as email attachments)
http://service1.symantec.com/SUPPORT...01082921552806

Also if you are using any anti-spam software, try disabling that
function then try sending the PDF to yourself again and see if it works
better.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
Yes I can open a saved PDF file. They are from different people. I
opened a
saved emailed PDF file in notepad. Yes it did start with %PDF. I sent
a 3
page PDF file(the one that I could open fine on a web site) to my
email
address and when I tried to open it I got a message "There was an
error
processing a page. There was a problem reading this document(14)." But
I
could read the 3rd page only.
??????

"Michael Santovec" wrote:

If you Right click a PDF on a web site and select Save Target As, can
you open the save PDF file?

Are the problem PDF files all coming from the same person?

Did you try opening a saved e-mailed PDF files in Notepad? Does it
start with
%PDF

Assuming you can open a saved PDF file from a web site, if you e-mail
one of those files to yourself can you open it?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
No, I can't open any other PDF files that are emailed. But if I go
to
a web
site, I can open them no worries. The problem is when they are
emailed
to me.
??????

"Michael Santovec" wrote:

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first
few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made a
mistake. These include sending a short cut to the file instead of
a
file, or if the sender is using a Mac, they might have sent in an
incompatible format for PC. In the latter case, if you get 2 PDF
attachments with the same name, then other one. The Apple-Double
format
sends 2 files. One is a resource fork only usable on another Mac,
the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't
open.
The
message I get when I try to open is "There was an error opening
this
document. The file is damaged and could not be repaired". I have
tried
saving
to a folder but still won't open. I do not have any anti virus
running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

Michael, I found the culprit. "Net Nanny". Once I deactivated it, they open
fine. I thought Net Nanny was a Web Site filter only?? Anyhow, thanks for
your help. Cheers.

"Michael Santovec" wrote:

Something may be corrupting the attachments as the e-mails download.

Is your anti-virus set to scan e-mails as they download? If so disable
the e-mail scanning function. For example, if you are using Norton,
take a look at:
How to enable or disable email scanning in Norton Anti-Virus
2002/2003/2004
(Note: Disabling email scanning does not leave you unprotected against
viruses that are distributed as email attachments)
http://service1.symantec.com/SUPPORT...01082921552806

Also if you are using any anti-spam software, try disabling that
function then try sending the PDF to yourself again and see if it works
better.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
Yes I can open a saved PDF file. They are from different people. I
opened a
saved emailed PDF file in notepad. Yes it did start with %PDF. I sent
a 3
page PDF file(the one that I could open fine on a web site) to my
email
address and when I tried to open it I got a message "There was an
error
processing a page. There was a problem reading this document(14)." But
I
could read the 3rd page only.
??????

"Michael Santovec" wrote:

If you Right click a PDF on a web site and select Save Target As, can
you open the save PDF file?

Are the problem PDF files all coming from the same person?

Did you try opening a saved e-mailed PDF files in Notepad? Does it
start with
%PDF

Assuming you can open a saved PDF file from a web site, if you e-mail
one of those files to yourself can you open it?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
No, I can't open any other PDF files that are emailed. But if I go
to
a web
site, I can open them no worries. The problem is when they are
emailed
to me.
??????

"Michael Santovec" wrote:

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first
few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made a
mistake. These include sending a short cut to the file instead of
a
file, or if the sender is using a Mac, they might have sent in an
incompatible format for PC. In the latter case, if you get 2 PDF
attachments with the same name, then other one. The Apple-Double
format
sends 2 files. One is a resource fork only usable on another Mac,
the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't
open.
The
message I get when I try to open is "There was an error opening
this
document. The file is damaged and could not be repaired". I have
tried
saving
to a folder but still won't open. I do not have any anti virus
running. Any
ideas????? jimbo

PDF Attatchments Won't Open
 

Thanks for the update.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
Michael, I found the culprit. "Net Nanny". Once I deactivated it, they
open
fine. I thought Net Nanny was a Web Site filter only?? Anyhow, thanks
for
your help. Cheers.

"Michael Santovec" wrote:

Something may be corrupting the attachments as the e-mails download.

Is your anti-virus set to scan e-mails as they download? If so
disable
the e-mail scanning function. For example, if you are using Norton,
take a look at:
How to enable or disable email scanning in Norton Anti-Virus
2002/2003/2004
(Note: Disabling email scanning does not leave you unprotected
against
viruses that are distributed as email attachments)
http://service1.symantec.com/SUPPORT...01082921552806

Also if you are using any anti-spam software, try disabling that
function then try sending the PDF to yourself again and see if it
works
better.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
Yes I can open a saved PDF file. They are from different people. I
opened a
saved emailed PDF file in notepad. Yes it did start with %PDF. I
sent
a 3
page PDF file(the one that I could open fine on a web site) to my
email
address and when I tried to open it I got a message "There was an
error
processing a page. There was a problem reading this document(14)."
But
I
could read the 3rd page only.
??????

"Michael Santovec" wrote:

If you Right click a PDF on a web site and select Save Target As,
can
you open the save PDF file?

Are the problem PDF files all coming from the same person?

Did you try opening a saved e-mailed PDF files in Notepad? Does
it
start with
%PDF

Assuming you can open a saved PDF file from a web site, if you
e-mail
one of those files to yourself can you open it?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
No, I can't open any other PDF files that are emailed. But if I
go
to
a web
site, I can open them no worries. The problem is when they are
emailed
to me.
??????

"Michael Santovec" wrote:

Can you open other PDF files OK?

If so, try opening the problem PDF files in Notepad. The first
few
letters should be
%PDF

If not, it may not be a PDF file. It could be the sender made
a
mistake. These include sending a short cut to the file instead
of
a
file, or if the sender is using a Mac, they might have sent in
an
incompatible format for PC. In the latter case, if you get 2
PDF
attachments with the same name, then other one. The
Apple-Double
format
sends 2 files. One is a resource fork only usable on another
Mac,
the
other the actual data file which is usable on a PC or Mac.

For some additional information, see:
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"jimbo 6" wrote in message
...
I have received some emails with PDF attatchments that won't
open.
The
message I get when I try to open is "There was an error
opening
this
document. The file is damaged and could not be repaired". I
have
tried
saving
to a folder but still won't open. I do not have any anti
virus
running. Any
ideas????? jimbo