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#1
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I've got a sub folder setup for a specific email account. Email is
diverted to that sub folder via a mail rule. The trouble is when I try to reply to emails that reside in the sub folder, the replies are not sent, they are simply placed in the same sub folder in which the original email resides. In order to reply, I have to move the emails to my root inbox and reply from there...does anyone know how to fix this? Thanks, Kristan |
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#2
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Do you have rules that also deal with outgoing as well as incoming items?
"Kristan" wrote in message ... I've got a sub folder setup for a specific email account. Email is diverted to that sub folder via a mail rule. The trouble is when I try to reply to emails that reside in the sub folder, the replies are not sent, they are simply placed in the same sub folder in which the original email resides. In order to reply, I have to move the emails to my root inbox and reply from there...does anyone know how to fix this? |
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Kristan wrote:
I've got a sub folder setup for a specific email account. Email is diverted to that sub folder via a mail rule. The trouble is when I try to reply to emails that reside in the sub folder, the replies are not sent, they are simply placed in the same sub folder in which the original email resides. Click ToolsOptionsE-mail OptionsAdvanced E-mail Options and examine the box labeled "In folders other than the Inbox, save replies with original messages". Is it checked or not? If so, the behavior you're seeing is perfectly normal and doesn't mean the replies aren't being sent. They are, but instead of being saved in Sent Items, they're being saved in the same folder as the original message _because you told Outlook to do so_. -- Brian Tillman |
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Brian Tillman wrote:
Kristan wrote: I've got a sub folder setup for a specific email account. Email is diverted to that sub folder via a mail rule. The trouble is when I try to reply to emails that reside in the sub folder, the replies are not sent, they are simply placed in the same sub folder in which the original email resides. Click ToolsOptionsE-mail OptionsAdvanced E-mail Options and examine the box labeled "In folders other than the Inbox, save replies with original messages". Is it checked or not? If so, the behavior you're seeing is perfectly normal and doesn't mean the replies aren't being sent. They are, but instead of being saved in Sent Items, they're being saved in the same folder as the original message _because you told Outlook to do so_. that worked! Thanks. |
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Vince Averello [MVP-Outlook] wrote:
Do you have rules that also deal with outgoing as well as incoming items? "Kristan" wrote in message ... I've got a sub folder setup for a specific email account. Email is diverted to that sub folder via a mail rule. The trouble is when I try to reply to emails that reside in the sub folder, the replies are not sent, they are simply placed in the same sub folder in which the original email resides. In order to reply, I have to move the emails to my root inbox and reply from there...does anyone know how to fix this? The problem was a setting I had. Thanks. |
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