Emails not deleted
 

I'm using Outlook 2003 - I have my settings to remove from server when
deleted from 'Deleted Items' after exiting
Outlook. However, the emails are not being deleted from the Comcast server.
Does anyone know why this is happening or how I could correct the problem?

Thanks,
newtechie

Emails not deleted
 

if you are deleting the mail on exit, the ones on the server should be
deleted the next time outlook connects to Comcast.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Newtechie" wrote in message
...
I'm using Outlook 2003 - I have my settings to remove from server when
deleted from 'Deleted Items' after exiting
Outlook. However, the emails are not being deleted from the Comcast
server. Does anyone know why this is happening or how I could correct the
problem?

Thanks,
newtechie

Emails not deleted
 

Yes - but that's not what's happening. They are still on Comcast's server.
Any suggestions?

"Diane Poremsky [MVP]" wrote in message
...
if you are deleting the mail on exit, the ones on the server should be
deleted the next time outlook connects to Comcast.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Newtechie" wrote in message
...
I'm using Outlook 2003 - I have my settings to remove from server when
deleted from 'Deleted Items' after exiting
Outlook. However, the emails are not being deleted from the Comcast
server. Does anyone know why this is happening or how I could correct the
problem?

Thanks,
newtechie

Emails not deleted
 

Newtechie wrote:

Yes - but that's not what's happening. They are still on Comcast's
server. Any suggestions?

Perhaps Comcast's server isn't properly implementing the POP protocols and
does not honor the deletion request. Were I in your shoes, I'd be speaking
with Comcast.
--
Brian Tillman

Emails not deleted
 

Hi Brian - Unfortunately it's not a Comcast problem. I did contact them
this morning and spoke with someone who actually walked me through the steps
to make sure I wasn't going crazy (already knew I wasn't but still) and
using the 'test account settings' everything worked. I then deleted the
test message, exited Outlook, signed on to Comcast through the web and the
message was still there. Then - we also set up an account in Outlook
Express with the exact same settings and followed the same steps I did in
Outlook but this time the message was not on Comcast's server. So how do
you explain that?

I believe there's something wrong with Outlook.

newtechie

"Brian Tillman" wrote in message
...
Newtechie wrote:

Yes - but that's not what's happening. They are still on Comcast's
server. Any suggestions?

Perhaps Comcast's server isn't properly implementing the POP protocols and
does not honor the deletion request. Were I in your shoes, I'd be
speaking with Comcast.
--
Brian Tillman

Emails not deleted
 

Newtechie wrote:

Hi Brian - Unfortunately it's not a Comcast problem. I did contact
them this morning and spoke with someone who actually walked me
through the steps to make sure I wasn't going crazy (already knew I
wasn't but still) and using the 'test account settings' everything
worked.

The "Test Account Settings" button does not test the complete path.

I then deleted the test message, exited Outlook, signed on
to Comcast through the web and the message was still there. Then -
we also set up an account in Outlook Express with the exact same
settings and followed the same steps I did in Outlook but this time
the message was not on Comcast's server. So how do you explain that?

I believe there's something wrong with Outlook.

Enable diagnostic logging and see what commands Outlook is sending to the
Comcast server. It will show the DEL commands, if any are sent, and if
sent, then that would be proof Comcast's server is ignoring the commands.
http://support.microsoft.com/kb/300479/en-us
--
Brian Tillman

Emails not deleted
 

Ok Brian - I've enabled logging and checked the log file and I see where it
says 'Deleting NukedItems'. I also see a line where it says 'Do deletions:
LoS: yes, DoN: yes. Does this mean they're actually being deleted?

I actually check my Comcast email through the web this morning and the
emails are not there. Strange..do you think its because I uninstalled my
spam filter (Mailwasher)?

Newtechie

"Brian Tillman" wrote in message
...
Newtechie wrote:

Hi Brian - Unfortunately it's not a Comcast problem. I did contact
them this morning and spoke with someone who actually walked me
through the steps to make sure I wasn't going crazy (already knew I
wasn't but still) and using the 'test account settings' everything
worked.

The "Test Account Settings" button does not test the complete path.

I then deleted the test message, exited Outlook, signed on
to Comcast through the web and the message was still there. Then -
we also set up an account in Outlook Express with the exact same
settings and followed the same steps I did in Outlook but this time
the message was not on Comcast's server. So how do you explain that?

I believe there's something wrong with Outlook.

Enable diagnostic logging and see what commands Outlook is sending to the
Comcast server. It will show the DEL commands, if any are sent, and if
sent, then that would be proof Comcast's server is ignoring the commands.
http://support.microsoft.com/kb/300479/en-us
--
Brian Tillman

Emails not deleted
 

Newtechie wrote:

Ok Brian - I've enabled logging and checked the log file and I see
where it says 'Deleting NukedItems'. I also see a line where it says
'Do deletions: LoS: yes, DoN: yes. Does this mean they're actually
being deleted?

Does this appear at the end when you close Outlook?

I actually check my Comcast email through the web this morning and the
emails are not there. Strange..do you think its because I
uninstalled my spam filter (Mailwasher)?

Add-ins always throw extra variables into the mix and testing should always
be done with add-ins disabled. It wouldn't surprise me if MailWasher is
causing the side-effect you see, especially if it is acting as a POP proxy
sitting between Outlook and your server. It doesn't appear to be (the FAQ
seems to indicate it's another POP client that doesn't download messages),
but I'm not at all familiar with it.
--
Brian Tillman

Emails not deleted
 

"Brian Tillman" wrote in message
...
Newtechie wrote:

Ok Brian - I've enabled logging and checked the log file and I see
where it says 'Deleting NukedItems'. I also see a line where it says
'Do deletions: LoS: yes, DoN: yes. Does this mean they're actually
being deleted?

Does this appear at the end when you close Outlook?
I wanna say these appeared at the top and middle; can't remember exactly.


I actually check my Comcast email through the web this morning and the
emails are not there. Strange..do you think its because I
uninstalled my spam filter (Mailwasher)?

Add-ins always throw extra variables into the mix and testing should
always be done with add-ins disabled. It wouldn't surprise me if
MailWasher is causing the side-effect you see, especially if it is acting
as a POP proxy sitting between Outlook and your server. It doesn't appear
to be (the FAQ seems to indicate it's another POP client that doesn't
download messages), but I'm not at all familiar with it.

What FAQ are you referring to? Is there a link to it? I guess I don't
understand
your last sentence.

Newtechie

Emails not deleted
 

Newtechie wrote:

What FAQ are you referring to?

MailWasher's FAQ

Is there a link to it?

On the MailWasher web site. http://www.mailwasher.net/faq.php

I guess I don't understand your last sentence.

About what was I unclear? "POP Proxy", perhaps?
--
Brian Tillman