Newbie, running XP SP2, IE7, Microsoft Outlook2000.

I need some clarification on instructions from a Microsoft Help and Support
article, titled "Save password setting not retained in Outlook"
Here's a portion of the instructions I don't quite understand, listed in
steps 10. and 11.


How to Remove The User Account Information in the registry
Step 10. Reads:
Double-click the Protected Storage System Provider key to expand the key,
click the user subkey folder that is directly underneath the Protected
Storage System Provider key, click Delete on the Edit menu, and then click
Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

Note For every identity that you have, there will be a subkey under the
Protected Storage System Provider key. To resolve this problem in all your
identities, you must delete all the user subkeys folders under the Protected
Storage System Provider key.

--------------------------------------------------------

My Dilemma: After I double-click on the Protected Storage System Provider:
Two folders are revealed..

The first folder - directly underneath the Protected Storage System Provider
Folder reads: S-1-5-18
The second Folder- is similar to their example of:
S-1-5-21-124525095-708259637-1543119021-16701

Not knowing what a Key is makes this confusing. It would be self explanatory
if the long sequence of numbers fell directly under the Protected Storage
System Provider folder. Is S-1-5-18 not a Key?

Thank you

The article I'm reading. http://support.microsoft.com/kb/290684

delete the big long one and if you have more than one big long one, delete
all of them.

the short one is a key, but the instructions say "The user subkey folder
looks similar to the following example: [big long key]" and "you must
delete all the user subkeys folders under the Protected Storage System
Provider key". so you need to delete only the subkeys, which are big and
long.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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"mac1" wrote in message
news:6WOEh.18519$z6.11664@bigfe9...
Newbie, running XP SP2, IE7, Microsoft Outlook2000.

I need some clarification on instructions from a Microsoft Help and
Support
article, titled "Save password setting not retained in Outlook"
Here's a portion of the instructions I don't quite understand, listed in
steps 10. and 11.


How to Remove The User Account Information in the registry
Step 10. Reads:
Double-click the Protected Storage System Provider key to expand the key,
click the user subkey folder that is directly underneath the Protected
Storage System Provider key, click Delete on the Edit menu, and then click
Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

Note For every identity that you have, there will be a subkey under the
Protected Storage System Provider key. To resolve this problem in all your
identities, you must delete all the user subkeys folders under the
Protected
Storage System Provider key.

--------------------------------------------------------

My Dilemma: After I double-click on the Protected Storage System Provider:
Two folders are revealed..

The first folder - directly underneath the Protected Storage System
Provider
Folder reads: S-1-5-18
The second Folder- is similar to their example of:
S-1-5-21-124525095-708259637-1543119021-16701

Not knowing what a Key is makes this confusing. It would be self
explanatory
if the long sequence of numbers fell directly under the Protected Storage
System Provider folder. Is S-1-5-18 not a Key?

Thank you

The article I'm reading. http://support.microsoft.com/kb/290684

mac1 wrote:

My Dilemma: After I double-click on the Protected Storage System
Provider: Two folders are revealed..

The first folder - directly underneath the Protected Storage System
Provider Folder reads: S-1-5-18
The second Folder- is similar to their example of:
S-1-5-21-124525095-708259637-1543119021-16701

Not knowing what a Key is makes this confusing. It would be self
explanatory if the long sequence of numbers fell directly under the
Protected Storage System Provider folder. Is S-1-5-18 not a Key?

All Windows systems have a security identifier named S-1-5-18. That's a
service account meaning "Local System". I don't think you have to concern
yourself with that one. The other identifier represents your user account
and you should follow the instructions you cited for that entitiy.
--
Brian Tillman

Thanks for everyone's help.
-Mac



"Brian Tillman" wrote in message
...
mac1 wrote:

My Dilemma: After I double-click on the Protected Storage System
Provider: Two folders are revealed..

The first folder - directly underneath the Protected Storage System
Provider Folder reads: S-1-5-18
The second Folder- is similar to their example of:
S-1-5-21-124525095-708259637-1543119021-16701

Not knowing what a Key is makes this confusing. It would be self
explanatory if the long sequence of numbers fell directly under the
Protected Storage System Provider folder. Is S-1-5-18 not a Key?

All Windows systems have a security identifier named S-1-5-18. That's a
service account meaning "Local System". I don't think you have to concern
yourself with that one. The other identifier represents your user account
and you should follow the instructions you cited for that entitiy.
--
Brian Tillman