Cross posted to:
microsoft.public.outlook
microsoft.public.exchange
Experts Exchange - http://tinyurl.com/ywwcdu
Petri.co.il -http://tinyurl.com/2cxuln



I have a client who has just taken delivery of two new laptops running
Windows XP Pro SP2 and Office 2007. All service packs and patches have
been applied.

The server is a Windows 2003 SBS Premium, with all patches and service
packs applied.

There are 6 existing XP computers running Office 2003 with no
problems.

When I start Outlook 2007 for the first time, with no profile created,
it tries to autodetect the settings for Exchange.

It detects the username and email address, when you click next it
shows a green tick next to "Establish Network Connection", but a soon
as it goes to the "Search for server
settings" step it throws an error message:

"The connection to Microsoft Exchange is unavailable. Outlook must be
online or connected to complete the action."

If you click OK, it comes up with the standard Microsoft Exchange
dialogue with the servername and mailbox name. The servername and
mailbox name are filled in correctly, but neither of them are
underlined.

If you click on "Check Name" you get the error message:

"The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this
action".

If I choose to manually configure the Exchange settings, I get the
same errors.

I have tried going into the "More Settings" area and choosing not to
encrypt data, and also changed the Authentication to NTLM or Kerberos,
but none of these settings do anything to help.

The computer originally shipped with Norton Internet Security, however
this has been removed and replaced with Symantec AV Corporate edition.
The Windows firewall has been turned off.

A search of the internet has proved fruitless, I have come up with:

http://support.microsoft.com/kb/927481
This isn't the problem - there is no Exchange 2007 in the network and
the registry key doesn't exist.

http://support.microsoft.com/kb/927612/en-us
I have run SetSPN, everything appears fine in the output, plus there
is only one server in the domain, so it doesn't seem like it would be
a GC issue - all the roles are held by the one server.

http://tinyurl.com/yotejy
This SBS newsgroup post seems to be my problem, but noone has solved
it yet.

http://tinyurl.com/3avhl6
Outlook newsgroup - I have killed the profile many times - no dice.

http://tinyurl.com/2rumep
Outlook newsgroup - these guys have a similar problem, but they can
get to the mailbox, they just get prompted for credentials sometimes.

The thing that stands out most for me about this problem is that the
error is instant. You click on the "Check Names" button - the error is
straight up - no delay. It is as if it isn't even trying to connect to
the server, the same sort of behaviour I would expect if there was a
firewall blocking it or something.

There are two new laptops with this exact same problem, so it isn't
just one computer.

I have checked name resolution, network connectivity etc, all of these
are fine.

I'm having the same problem. We have brand new Dell Laptops with Vista and
Office 2007.
Outlook2007 will not download email. I did at one time get the GAL to work
but then it
stops after rebooting.
I'll let you know if I find something.
Thanks

wrote in message
ups.com...
Cross posted to:
microsoft.public.outlook
microsoft.public.exchange
Experts Exchange - http://tinyurl.com/ywwcdu
Petri.co.il -http://tinyurl.com/2cxuln



I have a client who has just taken delivery of two new laptops running
Windows XP Pro SP2 and Office 2007. All service packs and patches have
been applied.

The server is a Windows 2003 SBS Premium, with all patches and service
packs applied.

There are 6 existing XP computers running Office 2003 with no
problems.

When I start Outlook 2007 for the first time, with no profile created,
it tries to autodetect the settings for Exchange.

It detects the username and email address, when you click next it
shows a green tick next to "Establish Network Connection", but a soon
as it goes to the "Search for server
settings" step it throws an error message:

"The connection to Microsoft Exchange is unavailable. Outlook must be
online or connected to complete the action."

If you click OK, it comes up with the standard Microsoft Exchange
dialogue with the servername and mailbox name. The servername and
mailbox name are filled in correctly, but neither of them are
underlined.

If you click on "Check Name" you get the error message:

"The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this
action".

If I choose to manually configure the Exchange settings, I get the
same errors.

I have tried going into the "More Settings" area and choosing not to
encrypt data, and also changed the Authentication to NTLM or Kerberos,
but none of these settings do anything to help.

The computer originally shipped with Norton Internet Security, however
this has been removed and replaced with Symantec AV Corporate edition.
The Windows firewall has been turned off.

A search of the internet has proved fruitless, I have come up with:

http://support.microsoft.com/kb/927481
This isn't the problem - there is no Exchange 2007 in the network and
the registry key doesn't exist.

http://support.microsoft.com/kb/927612/en-us
I have run SetSPN, everything appears fine in the output, plus there
is only one server in the domain, so it doesn't seem like it would be
a GC issue - all the roles are held by the one server.

http://tinyurl.com/yotejy
This SBS newsgroup post seems to be my problem, but noone has solved
it yet.

http://tinyurl.com/3avhl6
Outlook newsgroup - I have killed the profile many times - no dice.

http://tinyurl.com/2rumep
Outlook newsgroup - these guys have a similar problem, but they can
get to the mailbox, they just get prompted for credentials sometimes.

The thing that stands out most for me about this problem is that the
error is instant. You click on the "Check Names" button - the error is
straight up - no delay. It is as if it isn't even trying to connect to
the server, the same sort of behaviour I would expect if there was a
firewall blocking it or something.

There are two new laptops with this exact same problem, so it isn't
just one computer.

I have checked name resolution, network connectivity etc, all of these
are fine.

If this works for you please put the answer in all the places
you posted the problem. Thanks

I finally got this thing to work.
Go and delete the profile from the mail icon in the control panel.
I had to turn off the hidden files and I had to turn off hide extensions and
hide protected os system files.
Then I had to goto
C:\users\user\appdata\local\microsoft\outlook
I deleted the *.ost file(s) and since I was there the .pst file.
Then I setup the email from the control panel "mail" icon.
Everything is working now.
Thanks

wrote in message
ups.com...
Cross posted to:
microsoft.public.outlook
microsoft.public.exchange
Experts Exchange - http://tinyurl.com/ywwcdu
Petri.co.il -http://tinyurl.com/2cxuln



I have a client who has just taken delivery of two new laptops running
Windows XP Pro SP2 and Office 2007. All service packs and patches have
been applied.

The server is a Windows 2003 SBS Premium, with all patches and service
packs applied.

There are 6 existing XP computers running Office 2003 with no
problems.

When I start Outlook 2007 for the first time, with no profile created,
it tries to autodetect the settings for Exchange.

It detects the username and email address, when you click next it
shows a green tick next to "Establish Network Connection", but a soon
as it goes to the "Search for server
settings" step it throws an error message:

"The connection to Microsoft Exchange is unavailable. Outlook must be
online or connected to complete the action."

If you click OK, it comes up with the standard Microsoft Exchange
dialogue with the servername and mailbox name. The servername and
mailbox name are filled in correctly, but neither of them are
underlined.

If you click on "Check Name" you get the error message:

"The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this
action".

If I choose to manually configure the Exchange settings, I get the
same errors.

I have tried going into the "More Settings" area and choosing not to
encrypt data, and also changed the Authentication to NTLM or Kerberos,
but none of these settings do anything to help.

The computer originally shipped with Norton Internet Security, however
this has been removed and replaced with Symantec AV Corporate edition.
The Windows firewall has been turned off.

A search of the internet has proved fruitless, I have come up with:

http://support.microsoft.com/kb/927481
This isn't the problem - there is no Exchange 2007 in the network and
the registry key doesn't exist.

http://support.microsoft.com/kb/927612/en-us
I have run SetSPN, everything appears fine in the output, plus there
is only one server in the domain, so it doesn't seem like it would be
a GC issue - all the roles are held by the one server.

http://tinyurl.com/yotejy
This SBS newsgroup post seems to be my problem, but noone has solved
it yet.

http://tinyurl.com/3avhl6
Outlook newsgroup - I have killed the profile many times - no dice.

http://tinyurl.com/2rumep
Outlook newsgroup - these guys have a similar problem, but they can
get to the mailbox, they just get prompted for credentials sometimes.

The thing that stands out most for me about this problem is that the
error is instant. You click on the "Check Names" button - the error is
straight up - no delay. It is as if it isn't even trying to connect to
the server, the same sort of behaviour I would expect if there was a
firewall blocking it or something.

There are two new laptops with this exact same problem, so it isn't
just one computer.

I have checked name resolution, network connectivity etc, all of these
are fine.

I had this exact same problem with trying to connect Outlook 2007 to
Exchange 2003 running on Windows 2003 SBS.

I found that a lot of other people are having the same troubles and I
tried some of rememdies that were offered, but nothing solved the
problem.

I finally solved the problem by only adding the full name of the
Exchange server to my hosts file.

Example hosts file:

Before
10.10.10.68 svr001

After:
10.10.10.68 svr001
10.10.10.68 svr001.company-lab.local

I didn't have to do this with Outlook 2003, but this did fix the
problem I was having with Outlook 2007.

Unfortunately, these laptops didn't have profiles, so no .OST and .PST
files.

Name replication also wasn't a problem, but just for arguments sake we
tried to put both names into the hosts file - no difference.

The problem still remains.

On Mar 19, 1:12 am, wrote:
Unfortunately, these laptops didn't have profiles, so no .OST and .PST
files.

Name replication also wasn't a problem, but just for arguments sake we
tried to put both names into the hosts file - no difference.

The problem still remains.

I too have the exact same problem. Anyone have an answer?