a client of mine has Symantec AV installed. and when she trys to get
to the company website it comes up with with this Symantec WinFax Pro
error. We have nothing installed that has to do with winfax including
no printers, services, faxes, or registry entries. But yet anytime we
go to launch the website it gives this error then freezes and the only
option is to restart. Any suggestions?

wrote in message
oups.com...
a client of mine has Symantec AV installed. and when she trys to get
to the company website it comes up with with this Symantec WinFax Pro
error. We have nothing installed that has to do with winfax including
no printers, services, faxes, or registry entries. But yet anytime we
go to launch the website it gives this error then freezes and the only
option is to restart. Any suggestions?


If you're actually seeing this in reference to Outlook - I have seen this,
but the problem had nothing at all to do with WinFax, which had never been
installed on that machine. The real problem was that the user's PST file
was much too large and was corrupting the Outlook Profile, causing Outlook
to crash in strange ways and present erroneous error messages.

Plus, the user had been set up to never, ever remove mail from the server -
and she gets a lot of large emails, so setting up a new profile just
re-created the problem as the messages were all re-downloaded and the
profile corrupted, and since Outlook crashed during the download it didn't
ever get to the point of deleting the email from the server.

It was necessary to delete the mail from the server, which took some hours.
IIRC I first used the mail server's web interface to get rid of the largest
attachments, then used Outlook Express to download the rest, periodically
interrupting it with the Stop button to allow it to delete what it had
downloaded; I moved these messages off to folders to prevent crashing OE,
too, from oversize files. Then I imported those messages into different
PST files.

If this isn't in relation to Outlook, perhaps it might be better to post in
a group related to the browser you're using.

HTH
-pk

Patrick Keenan wrote:

If you're actually seeing this in reference to Outlook - I have seen
this, but the problem had nothing at all to do with WinFax, which had
never been installed on that machine. The real problem was that the
user's PST file was much too large and was corrupting the Outlook
Profile, causing Outlook to crash in strange ways and present
erroneous error messages.

However, with Outlook 2007, a PST that is too large shouldn't be a problem.
Nonetheless, there have been reports of issues in Outlook 2007 causing
WInFax error messages to appear when WinFax isn't installed.
--
Brian Tillman

On 2007-04-09 11:46:25 -0700, said:

a client of mine has Symantec AV installed. and when she trys to get
to the company website it comes up with with this Symantec WinFax Pro
error. We have nothing installed that has to do with winfax including
no printers, services, faxes, or registry entries. But yet anytime we
go to launch the website it gives this error then freezes and the only
option is to restart. Any suggestions?

Remove any/all Symantec products and never use them.....this sort of
error is common enough as many Symantec products "trigger" wierd
errors.....

Symantec has software available to really uninstall it's stuff.....

I would also remove any/all registry entries with "symantec" in them.....

PC