Lost Emails & Contacts
 

I have one user that has lost all of her Outlook information. We're on a
Windows SBS 2003 network with roaming profiles. I moved the system from one
desk to another and after rebooting the machine all the information is gone.
It sort of acts like Outlook somehow created a duplicate profile. If I try
to change which address book it shows two different ones call contacts. One
of them has her contacts and the other is empty. When you click contacts on
the main screen it will not show the profile that has the information.
Also, all of the email folders are gone and are reset back to the new
account settings. In Outlook Express I would re-import the old emails from
the Identities folder but I can't get that to work in Outlook. Does anyone
have any suggestions where the information might be and how I can get it
back?

Thanks for the help!

Lost Emails & Contacts
 

John W wrote:

I have one user that has lost all of her Outlook information. We're
on a Windows SBS 2003 network with roaming profiles. I moved the
system from one desk to another and after rebooting the machine all
the information is gone. It sort of acts like Outlook somehow created
a duplicate profile. If I try to change which address book it shows
two different ones call contacts. One of them has her contacts and
the other is empty. When you click contacts on the main screen it
will not show the profile that has the information. Also, all of the
email folders are gone and are reset back to the new account
settings. In Outlook Express I would re-import the old emails from
the Identities folder but I can't get that to work in Outlook. Does
anyone have any suggestions where the information might be and how I
can get it back?

Sounds like the mail profile is damaged. Create a new one and point it at
your existing PST. Do not use import.
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]

Lost Emails & Contacts
 

That solved my problem...thanks for the help!

"Brian Tillman" wrote in message
...
John W wrote:

I have one user that has lost all of her Outlook information. We're
on a Windows SBS 2003 network with roaming profiles. I moved the
system from one desk to another and after rebooting the machine all
the information is gone. It sort of acts like Outlook somehow created
a duplicate profile. If I try to change which address book it shows
two different ones call contacts. One of them has her contacts and
the other is empty. When you click contacts on the main screen it
will not show the profile that has the information. Also, all of the
email folders are gone and are reset back to the new account
settings. In Outlook Express I would re-import the old emails from
the Identities folder but I can't get that to work in Outlook. Does
anyone have any suggestions where the information might be and how I
can get it back?

Sounds like the mail profile is damaged. Create a new one and point it at
your existing PST. Do not use import.
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]