Error Messages
 

I run Outlook 97 on my employer's PC and make use of the Personal Folders
facility quite a bit. As we are restricted to a 10Mb mailbox size I find it
very helpful to simply copy all Inbox messages and Sent Items to Personal
Folders and they are then stored on the C drive in perpetuity.

This has worked fine for 5+ years but now I am getting an error message when
I try and delete or move items between the sub folders of my Personal
Folders. This is either:

- The messaging interface has returned an unknown error. If the problem
persists, start Outlook again [have done that several times to no avail]

or

- Can't move the items

Our internal IT guys (telephone support to several thousand employees)
aren't too interested and say that it may be something to do with the size
of my .pst file (c 238Mb). They suggested splitting the Personal Folders
and thereby reducing the size of each .pst file but this hasn't worked
either.

Any ideas? I have some 27,000 messages stored and am keen not to lose them!

Error Messages
 

How big is the .pst file on the C: drive?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Terry Bennett asked:

| I run Outlook 97 on my employer's PC and make use of the Personal
| Folders facility quite a bit. As we are restricted to a 10Mb mailbox
| size I find it very helpful to simply copy all Inbox messages and
| Sent Items to Personal Folders and they are then stored on the C
| drive in perpetuity.
|
| This has worked fine for 5+ years but now I am getting an error
| message when I try and delete or move items between the sub folders
| of my Personal Folders. This is either:
|
| - The messaging interface has returned an unknown error. If the
| problem persists, start Outlook again [have done that several times
| to no avail]
|
| or
|
| - Can't move the items
|
| Our internal IT guys (telephone support to several thousand employees)
| aren't too interested and say that it may be something to do with the
| size of my .pst file (c 238Mb). They suggested splitting the
| Personal Folders and thereby reducing the size of each .pst file but
| this hasn't worked either.
|
| Any ideas? I have some 27,000 messages stored and am keen not to
| lose them!

Error Messages
 

238Mb

"Milly Staples [MVP - Outlook]"
wrote in message
...
How big is the .pst file on the C: drive?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Terry Bennett asked:

| I run Outlook 97 on my employer's PC and make use of the Personal
| Folders facility quite a bit. As we are restricted to a 10Mb mailbox
| size I find it very helpful to simply copy all Inbox messages and
| Sent Items to Personal Folders and they are then stored on the C
| drive in perpetuity.
|
| This has worked fine for 5+ years but now I am getting an error
| message when I try and delete or move items between the sub folders
| of my Personal Folders. This is either:
|
| - The messaging interface has returned an unknown error. If the
| problem persists, start Outlook again [have done that several times
| to no avail]
|
| or
|
| - Can't move the items
|
| Our internal IT guys (telephone support to several thousand employees)
| aren't too interested and say that it may be something to do with the
| size of my .pst file (c 238Mb). They suggested splitting the
| Personal Folders and thereby reducing the size of each .pst file but
| this hasn't worked either.
|
| Any ideas? I have some 27,000 messages stored and am keen not to
| lose them!

Error Messages
 

Then try running scanpst.exe against that .pst file.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Terry Bennett asked:

| 238Mb
|
| "Milly Staples [MVP - Outlook]"
| wrote in message
| ...
|| How big is the .pst file on the C: drive?
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Terry Bennett asked:
||
||| I run Outlook 97 on my employer's PC and make use of the Personal
||| Folders facility quite a bit. As we are restricted to a 10Mb
||| mailbox size I find it very helpful to simply copy all Inbox
||| messages and Sent Items to Personal Folders and they are then
||| stored on the C drive in perpetuity.
|||
||| This has worked fine for 5+ years but now I am getting an error
||| message when I try and delete or move items between the sub folders
||| of my Personal Folders. This is either:
|||
||| - The messaging interface has returned an unknown error. If the
||| problem persists, start Outlook again [have done that several times
||| to no avail]
|||
||| or
|||
||| - Can't move the items
|||
||| Our internal IT guys (telephone support to several thousand
||| employees) aren't too interested and say that it may be something
||| to do with the size of my .pst file (c 238Mb). They suggested
||| splitting the Personal Folders and thereby reducing the size of
||| each .pst file but this hasn't worked either.
|||
||| Any ideas? I have some 27,000 messages stored and am keen not to
||| lose them!

Error Messages
 

Thanks Milly. I tried that and it returned that the file had errors - these
were duly repaired. Doesn't seem to have made much difference (the error
messages still appear) but I've now created a separate sub folder and it is
allowing me to store items in that OK. So, problem solved .... for now!

"Milly Staples [MVP - Outlook]"
wrote in message
...
Then try running scanpst.exe against that .pst file.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Terry Bennett asked:

| 238Mb
|
| "Milly Staples [MVP - Outlook]"
| wrote in message
| ...
|| How big is the .pst file on the C: drive?
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Terry Bennett asked:
||
||| I run Outlook 97 on my employer's PC and make use of the Personal
||| Folders facility quite a bit. As we are restricted to a 10Mb
||| mailbox size I find it very helpful to simply copy all Inbox
||| messages and Sent Items to Personal Folders and they are then
||| stored on the C drive in perpetuity.
|||
||| This has worked fine for 5+ years but now I am getting an error
||| message when I try and delete or move items between the sub folders
||| of my Personal Folders. This is either:
|||
||| - The messaging interface has returned an unknown error. If the
||| problem persists, start Outlook again [have done that several times
||| to no avail]
|||
||| or
|||
||| - Can't move the items
|||
||| Our internal IT guys (telephone support to several thousand
||| employees) aren't too interested and say that it may be something
||| to do with the size of my .pst file (c 238Mb). They suggested
||| splitting the Personal Folders and thereby reducing the size of
||| each .pst file but this hasn't worked either.
|||
||| Any ideas? I have some 27,000 messages stored and am keen not to
||| lose them!