Tracing which rule is firing?
 

Outlook 2003 connected to Small Business Server (Exchange 2007 SP1)
also running GFI Mail Essentials 14 for antispam.

I'm the IT Manager. One user sometimes emails himself stuff just to
get it in his inbox. Recently all these emails started to get moved to
his GFI Spam folder, which is where GFI Mail Essentials puts what it
thinks is spam. I've done message tracking on the Exchange server, and
checked all the GFI logs, and the messages from him to him are not
being rerouted by GFI; they are all being delivered to his inbox.
Sample message tracking log entry:

#Softwa Microsoft Exchange Server
#Version: 8.0.0.0
#Log-type: Message Tracking Log
#Date: 2009-11-24T00:00:13.634Z
#Fields:
date-time,client-ip,client-hostname,server-ip,server-hostname,source-context,connector-id,source,event-id,internal-message-id,message-id,recipient-address,recipient-status,total-bytes,recipient-count,related-recipient-address,reference,message-subject,sender-address,return-path,message-info
2009-11-24T14:51:12.912Z,,{servername},,{servername},,,STO REDRIVER,DELIVER,70787,6A2C4E678ADC3A458C3121419B , ,,4208,1,,,From
,{username}@{domainn ame}.com,2009-11-24T14:51:12.762Z

He has a ton of rules. I suspect that one of these is moving the
messages from him into the GFI antispam folder. I can't figure out
which one by looking at them.

How can I trace what happens to a message after it hits his inbox?

Tracing which rule is firing?
 

Jon Fleming wrote:

He has a ton of rules. I suspect that one of these is moving the
messages from him into the GFI antispam folder. I can't figure out
which one by looking at them.

How can I trace what happens to a message after it hits his inbox?

What if you added the clause to assign a category to an e-mail? Use a
different category for each rule (i.e., name the category for the rule).
Then you can right-click on the e-mail to see what category it got assigned,
and they you'll know which rule acted on that e-mail.

Tracing which rule is firing?
 

On Tue, 24 Nov 2009 11:27:56 -0600, VanguardLH wrote:

Jon Fleming wrote:

He has a ton of rules. I suspect that one of these is moving the
messages from him into the GFI antispam folder. I can't figure out
which one by looking at them.

How can I trace what happens to a message after it hits his inbox?

What if you added the clause to assign a category to an e-mail? Use a
different category for each rule (i.e., name the category for the rule).

For a few hundred rules?

Tracing which rule is firing?
 

Jon Fleming wrote:

On Tue, 24 Nov 2009 11:27:56 -0600, VanguardLH wrote:

Jon Fleming wrote:

He has a ton of rules. I suspect that one of these is moving the
messages from him into the GFI antispam folder. I can't figure out
which one by looking at them.

How can I trace what happens to a message after it hits his inbox?

What if you added the clause to assign a category to an e-mail? Use a
different category for each rule (i.e., name the category for the rule).

For a few hundred rules?

Well, they are the user's rules which means the user is responsible for
defining and maintaining them. So all those hundreds of rules ALL have a
"move" clause? And all those move rules say to move into some junk folder?
If the user isn't willing to maintain their own rules then how do they know
what their rules are going to do? They don't. Rules are THEIR
responsibility. THEY defined them. If they don't want to maintain THEIR
own rules then offer them your services to eradicate all their rules and let
them start from scratch.

Tracing which rule is firing?
 

How many rule does the user have that put mail into the GFI Spam folder? The
user will need to scan the rules and see which ones point to that folder.



--
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Diane Poremsky [MVP - Outlook]
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"Jon Fleming" wrote in message
...
Outlook 2003 connected to Small Business Server (Exchange 2007 SP1)
also running GFI Mail Essentials 14 for antispam.

I'm the IT Manager. One user sometimes emails himself stuff just to
get it in his inbox. Recently all these emails started to get moved to
his GFI Spam folder, which is where GFI Mail Essentials puts what it
thinks is spam. I've done message tracking on the Exchange server, and
checked all the GFI logs, and the messages from him to him are not
being rerouted by GFI; they are all being delivered to his inbox.
Sample message tracking log entry:

#Softwa Microsoft Exchange Server
#Version: 8.0.0.0
#Log-type: Message Tracking Log
#Date: 2009-11-24T00:00:13.634Z
#Fields:
date-time,client-ip,client-hostname,server-ip,server-hostname,source-context,connector-id,source,event-id,internal-message-id,message-id,recipient-address,recipient-status,total-bytes,recipient-count,related-recipient-address,reference,message-subject,sender-address,return-path,message-info
2009-11-24T14:51:12.912Z,,{servername},,{servername},,,STO REDRIVER,DELIVER,70787,6A2C4E678ADC3A458C3121419B , ,,4208,1,,,From
,{username}@{domainn ame}.com,2009-11-24T14:51:12.762Z

He has a ton of rules. I suspect that one of these is moving the
messages from him into the GFI antispam folder. I can't figure out
which one by looking at them.

How can I trace what happens to a message after it hits his inbox?