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Why Outlook looks for McAfee .dll after I uninstalled McAfee
ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I
believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
Well, that makes it even more interesting (!) - so NAV is looking for the
McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
Was Norton/Symantec AV installed on this PC also?
Did you search McAfee site for any utility to totally remove? Symantec also has such a utility "David Aronow" davidat aronowdotcom.nospam wrote in message ... Well, that makes it even more interesting (!) - so NAV is looking for the McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
When I had stripped out all of McAfee that I could find, I bought and
installed Norton Internet Security - this was about 2 weeks ago. I had searched the McAfee site - it was no better than their tech chat people, and had no new info in the couple of items I found. I recently decided to give McAfee tech chat one more try and was told to reinstall McAfee and then use Windows uninstall feature. I could pull Norton out, reinstall McAfee and try to uninstall it, but I am, frankly, concerned that I will screw things up further. -- Thanks, David. "DL" wrote: Was Norton/Symantec AV installed on this PC also? Did you search McAfee site for any utility to totally remove? Symantec also has such a utility "David Aronow" davidat aronowdotcom.nospam wrote in message ... Well, that makes it even more interesting (!) - so NAV is looking for the McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
If you try to install another Internet Security manu. product its likely
that iether, 1) the installation will be corrupt 2) niether will function properly. If you had, *origonally* problems with McAfee and you uninstalled which did'nt correct them / did'nt completely remove. Then installed Norton. It seems obvious you have a problem in that the McAfee uninstall did'nt work correctly. Since you have now installed Norton I would advise uninstalling Norton. Then useing their clean up utility http://service1.symantec.com/SUPPORT...s v_lvl=&seg= or http://tinyurl.co.uk/plrx Before attempting to reinstall McAfee BTW Dont know what version of McAfee but here is a link for manual uninstal of Virus scan, if the wrong product you should be able to find a link for correct version http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768 Assuming your Win is patched/updated you shouldnt have any problem with being connected, provided you dont check your mail, before your security is reinstalled "David Aronow" davidat aronowdotcom.nospam wrote in message ... When I had stripped out all of McAfee that I could find, I bought and installed Norton Internet Security - this was about 2 weeks ago. I had searched the McAfee site - it was no better than their tech chat people, and had no new info in the couple of items I found. I recently decided to give McAfee tech chat one more try and was told to reinstall McAfee and then use Windows uninstall feature. I could pull Norton out, reinstall McAfee and try to uninstall it, but I am, frankly, concerned that I will screw things up further. -- Thanks, David. "DL" wrote: Was Norton/Symantec AV installed on this PC also? Did you search McAfee site for any utility to totally remove? Symantec also has such a utility "David Aronow" davidat aronowdotcom.nospam wrote in message ... Well, that makes it even more interesting (!) - so NAV is looking for the McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
Thanks for your note DL.
I completely removed Norton. I then reinstalled McAfee from the Backup Installation CD that came with my new Dell PC. Reinstallation appeared to be successful. However, when I then tried to uninstall each McAfee component, I was got 2 error messages: 1) "The McAfee Spamkiller uninstallation failed because a critical unistallation file is missing. Please reinstall McAfee Spamkiller." and 2) "Some components of ActiveShield are eithermissing or might not have been installed properly. Please reinstall ActiveShield" I have twice reinstalled Spamkiller from the Backup Installation CD, each time I am told it is successful. But when I try to uninstall Spamkiller, I get the same error message #1 above. ActiveShield is not offered as an option in the custom component installation, so I have not been able to re-reinstall it. I need to reinstall Norton today, so I will attempt to do that even with the McAfee debris still on my PC. You can perhaps appreciate my frustration with McAfee. I am open to other suggestions. -- Thanks, David. "DL" wrote: If you try to install another Internet Security manu. product its likely that iether, 1) the installation will be corrupt 2) niether will function properly. If you had, *origonally* problems with McAfee and you uninstalled which did'nt correct them / did'nt completely remove. Then installed Norton. It seems obvious you have a problem in that the McAfee uninstall did'nt work correctly. Since you have now installed Norton I would advise uninstalling Norton. Then useing their clean up utility http://service1.symantec.com/SUPPORT...s v_lvl=&seg= or http://tinyurl.co.uk/plrx Before attempting to reinstall McAfee BTW Dont know what version of McAfee but here is a link for manual uninstal of Virus scan, if the wrong product you should be able to find a link for correct version http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768 Assuming your Win is patched/updated you shouldnt have any problem with being connected, provided you dont check your mail, before your security is reinstalled "David Aronow" davidat aronowdotcom.nospam wrote in message ... When I had stripped out all of McAfee that I could find, I bought and installed Norton Internet Security - this was about 2 weeks ago. I had searched the McAfee site - it was no better than their tech chat people, and had no new info in the couple of items I found. I recently decided to give McAfee tech chat one more try and was told to reinstall McAfee and then use Windows uninstall feature. I could pull Norton out, reinstall McAfee and try to uninstall it, but I am, frankly, concerned that I will screw things up further. -- Thanks, David. "DL" wrote: Was Norton/Symantec AV installed on this PC also? Did you search McAfee site for any utility to totally remove? Symantec also has such a utility "David Aronow" davidat aronowdotcom.nospam wrote in message ... Well, that makes it even more interesting (!) - so NAV is looking for the McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
If the uninstall fails the only option, I'm aware of is to search the McAfee
site for the manual removal instructions The McAfee suit apparently requires uninstalling in a specific order 1)McAfee Privacy Service 2)McAfee Personal Firewall Plus 3)McAfee SpamKiller 4)McAfee VirusScan 5)McAfee SecurityCenter There is a procedure for manually uninstalling Spamkiller on the McAfee site, I cannot send a link as the url is the main page only. http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768 Personally I would at this stage probably go into the registry and do a search and delete for all things McAfee. Its not something to be done lightly, you would need to have a registry back up and know how to recover in the event of a problem. Erunt http://www.larshederer.homepage.t-online.de/erunt/ is a usefull program There is also a link to McAfee forums, on the site "David Aronow" davidat aronowdotcom.nospam wrote in message ... Thanks for your note DL. I completely removed Norton. I then reinstalled McAfee from the Backup Installation CD that came with my new Dell PC. Reinstallation appeared to be successful. However, when I then tried to uninstall each McAfee component, I was got 2 error messages: 1) "The McAfee Spamkiller uninstallation failed because a critical unistallation file is missing. Please reinstall McAfee Spamkiller." and 2) "Some components of ActiveShield are eithermissing or might not have been installed properly. Please reinstall ActiveShield" I have twice reinstalled Spamkiller from the Backup Installation CD, each time I am told it is successful. But when I try to uninstall Spamkiller, I get the same error message #1 above. ActiveShield is not offered as an option in the custom component installation, so I have not been able to re-reinstall it. I need to reinstall Norton today, so I will attempt to do that even with the McAfee debris still on my PC. You can perhaps appreciate my frustration with McAfee. I am open to other suggestions. -- Thanks, David. "DL" wrote: If you try to install another Internet Security manu. product its likely that iether, 1) the installation will be corrupt 2) niether will function properly. If you had, *origonally* problems with McAfee and you uninstalled which did'nt correct them / did'nt completely remove. Then installed Norton. It seems obvious you have a problem in that the McAfee uninstall did'nt work correctly. Since you have now installed Norton I would advise uninstalling Norton. Then useing their clean up utility http://service1.symantec.com/SUPPORT...s v_lvl=&seg= or http://tinyurl.co.uk/plrx Before attempting to reinstall McAfee BTW Dont know what version of McAfee but here is a link for manual uninstal of Virus scan, if the wrong product you should be able to find a link for correct version http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768 Assuming your Win is patched/updated you shouldnt have any problem with being connected, provided you dont check your mail, before your security is reinstalled "David Aronow" davidat aronowdotcom.nospam wrote in message ... When I had stripped out all of McAfee that I could find, I bought and installed Norton Internet Security - this was about 2 weeks ago. I had searched the McAfee site - it was no better than their tech chat people, and had no new info in the couple of items I found. I recently decided to give McAfee tech chat one more try and was told to reinstall McAfee and then use Windows uninstall feature. I could pull Norton out, reinstall McAfee and try to uninstall it, but I am, frankly, concerned that I will screw things up further. -- Thanks, David. "DL" wrote: Was Norton/Symantec AV installed on this PC also? Did you search McAfee site for any utility to totally remove? Symantec also has such a utility "David Aronow" davidat aronowdotcom.nospam wrote in message ... Well, that makes it even more interesting (!) - so NAV is looking for the McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started when a McAfee update crashed), each had me do various regedit deletes, uninstalls via Add/Remove, and reinstalls via download (no of which were completely successful), so there is a lot of file debris. In Add/Remove there is now only McAfee Shredder (?) which does not offer a Remove button. -- Thanks, David. "DL" wrote: How did you try to uninstall? via Control Panel Add/Remove dialogue I hope "David Aronow" davidat aronowdotcom.nospam wrote in message ... I had a terrible time with McAfee and its tech support resulting in me trying to remove it all from my brand new PC. Now I get 4 error messages when launching Outlook, all for McAfee .dll that can't be loaded or located. I have reinstalled MS Office and done the Outlook Detect & Repair with no improvement. -- Thanks, David. |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
DL, thank you again for your patience and consideration of my McAfee problem.
I believe you have lead me to a solution! First, I tried to clear the problem by again uninstalling McAfee in the order you specified. This required removing Norton, then re-installing McAfee (again reported as successful), then using Windows Remove Program to uninstall McAfee components. Unfortunately, the order of component uninstall did not help - SpamKiller would still not uninstall due to a missing file. Second, I tried the manual SpamKiller uninstall. I found the script on the McAfee site, and after backing up the Registry, followed the script. I notice that it was more comprehensive than the instructions I got from McAfee online tech chat, the many times I tried to get help from them. The manual uninstall appears to be successful, with one exception - when I look at applications in Windows Remove Program, McAfee SpamKiller is still listed, but can be removed because no directory can be found! LOL, or keep swearing at McAfee, not such which to do. Third, I was able to then uninstall McAfee Security Center using Windows, and can find no trace of McAfee, other than noted above. If anyone knows of a class action suit being planned against McAfee for crappy software and incompetent tech support, please advise me. -- Thanks, David. "DL" wrote: If the uninstall fails the only option, I'm aware of is to search the McAfee site for the manual removal instructions The McAfee suit apparently requires uninstalling in a specific order 1)McAfee Privacy Service 2)McAfee Personal Firewall Plus 3)McAfee SpamKiller 4)McAfee VirusScan 5)McAfee SecurityCenter There is a procedure for manually uninstalling Spamkiller on the McAfee site, I cannot send a link as the url is the main page only. http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768 Personally I would at this stage probably go into the registry and do a search and delete for all things McAfee. Its not something to be done lightly, you would need to have a registry back up and know how to recover in the event of a problem. Erunt http://www.larshederer.homepage.t-online.de/erunt/ is a usefull program There is also a link to McAfee forums, on the site "David Aronow" davidat aronowdotcom.nospam wrote in message ... Thanks for your note DL. I completely removed Norton. I then reinstalled McAfee from the Backup Installation CD that came with my new Dell PC. Reinstallation appeared to be successful. However, when I then tried to uninstall each McAfee component, I was got 2 error messages: 1) "The McAfee Spamkiller uninstallation failed because a critical unistallation file is missing. Please reinstall McAfee Spamkiller." and 2) "Some components of ActiveShield are eithermissing or might not have been installed properly. Please reinstall ActiveShield" I have twice reinstalled Spamkiller from the Backup Installation CD, each time I am told it is successful. But when I try to uninstall Spamkiller, I get the same error message #1 above. ActiveShield is not offered as an option in the custom component installation, so I have not been able to re-reinstall it. I need to reinstall Norton today, so I will attempt to do that even with the McAfee debris still on my PC. You can perhaps appreciate my frustration with McAfee. I am open to other suggestions. -- Thanks, David. "DL" wrote: If you try to install another Internet Security manu. product its likely that iether, 1) the installation will be corrupt 2) niether will function properly. If you had, *origonally* problems with McAfee and you uninstalled which did'nt correct them / did'nt completely remove. Then installed Norton. It seems obvious you have a problem in that the McAfee uninstall did'nt work correctly. Since you have now installed Norton I would advise uninstalling Norton. Then useing their clean up utility http://service1.symantec.com/SUPPORT...s v_lvl=&seg= or http://tinyurl.co.uk/plrx Before attempting to reinstall McAfee BTW Dont know what version of McAfee but here is a link for manual uninstal of Virus scan, if the wrong product you should be able to find a link for correct version http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768 Assuming your Win is patched/updated you shouldnt have any problem with being connected, provided you dont check your mail, before your security is reinstalled "David Aronow" davidat aronowdotcom.nospam wrote in message ... When I had stripped out all of McAfee that I could find, I bought and installed Norton Internet Security - this was about 2 weeks ago. I had searched the McAfee site - it was no better than their tech chat people, and had no new info in the couple of items I found. I recently decided to give McAfee tech chat one more try and was told to reinstall McAfee and then use Windows uninstall feature. I could pull Norton out, reinstall McAfee and try to uninstall it, but I am, frankly, concerned that I will screw things up further. -- Thanks, David. "DL" wrote: Was Norton/Symantec AV installed on this PC also? Did you search McAfee site for any utility to totally remove? Symantec also has such a utility "David Aronow" davidat aronowdotcom.nospam wrote in message ... Well, that makes it even more interesting (!) - so NAV is looking for the McAfee .dll as well. Is there no justice? -- Thanks, David. "DL" wrote: ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I believe (same name) "David Aronow" davidat aronowdotcom.nospam wrote in message ... I have been away a few days and am ready to continue. Booting in Safe Mode does not remove the problem - I still get error messages that some application is Unable to locate component McRtl32.dll. In fact, I get a new error in Safe Mode - that application DW20.EXE can't locate McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode - ccApp.exe now also is trying to locate McRtl32.dll.) Other ideas? -- Thanks, David. "DL" wrote: You disable all start ups, then reboot, cancel out msconfig if it reopens, in an attempt to find which startup is causing the problem. If, with startups disabled the problem has gone away, you have start msconfig then enable a batch of startups at a time in order to narrow down the problem one. The problem you have is caused by McAfee not uninstalling correctly "David Aronow" davidat aronowdotcom.nospam wrote in message ... The fundamental problem is with McAfee tentacles, not Office itself - I have these problems with MS Money and AIM as well as Outlook. Officewizz - are you saying you did the complete reload of all applications and still had the problem with Outlook? DL - if have been away for a day and would try your suggestion, but what then after I disable startups... don't they help a PC do what we have them for? My most recent McAfee tech chat told me to reinstall security center as the solution! Not likely, and how incredible that their tech support to blow off this problem so readily. -- Thanks, David. "Officewizz" wrote: I have been fighting a similar situation with my new Toshiba Notebook & McAfee for the past month. Toshiba won't support McAfee (preinstalled) and McAfee won't support Toshiba. I have taken my computer to a Toshiba warranty center. Their solution was to clean out system & restore to factory settings. This was fine until it came to Outlook 2003. I am still recieving error messsges as well. "DL" wrote: Try starting win in safemode, if err msgs gone. reboot run msconfig Disable all startups Retest "David Aronow" davidat aronowdotcom.nospam wrote in message ... My second McAfee tech chat person (7th one on this problem!) found some McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error messages. Now I get the same message from MS Outlook, MS Money and AIM, that they are looking for MCRtl32.dll and can't find it - which is correct as McAfee has been as completely removed as possible from my PC. -- Thanks, David. "DL" wrote: Check McAfee site for a utility to completely remove And / or http://support.microsoft.com/default...b;en-us;290301 Download and install the utility, run it and remove any McAfee related items. (Only McAfee!!) In OL under options check addins/coms, remove/delete any McAfee ones. "David Aronow" davidat aronowdotcom.nospam wrote in message ... Major problem here. Spend 8 hr with 4 McAfee chat techs |
Why Outlook looks for McAfee .dll after I uninstalled McAfee
David Aronow davidat aronowdotcom.nospam wrote:
The manual uninstall appears to be successful, with one exception - when I look at applications in Windows Remove Program, McAfee SpamKiller is still listed, but can be removed because no directory can be found! LOL, or keep swearing at McAfee, not such which to do. Download TweakUI from Microsoft and you'll be able to remove that entry. I believe it's just a registry setting that you can delete if you're comfortable with editing the registry. -- Brian Tillman |
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