Duplicate emails
 

Hello Everyone

I am new to this. I am a help desk operator for a I.T/networking company and
1 of our clients is having problem with his outlook where he is getting
duplicate emails. Other users within his organization are not having any
problems. So I believe there is something wrong with his outlook and/or pc.

This problem has happened before and our senior engineer did a windows
update which fixed it but it has returned to haunt us, any help on this would
be great. I just dont know where to go from here.

Would he need to reinstall outlook?

Thankyou very much in advance.

Tim Hawkins

Duplicate emails
 

In ,
Timbo had this to say:

My reply is at the bottom of your sent message:

Hello Everyone

I am new to this. I am a help desk operator for a I.T/networking
company and 1 of our clients is having problem with his outlook where
he is getting duplicate emails. Other users within his organization
are not having any problems. So I believe there is something wrong
with his outlook and/or pc.

This problem has happened before and our senior engineer did a windows
update which fixed it but it has returned to haunt us, any help on
this would be great. I just dont know where to go from here.

Would he need to reinstall outlook?

Thankyou very much in advance.

Tim Hawkins

First I'd double check their rules. They might have one rule to put
something into one folder and then it keeps processing the email according
to any additional rules. After most rules you want to tell it to stop
processing more rules. That's the USUAL culprit that I see.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes