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Outlook 2003 Upgrade
I recently upgraded to Office 2003 from Office 2000. My computer upgraded
just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
I guess the key is - what's the exact error message?
"Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
It gives alot of technical jargain but here it is:
AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
Is this an Event Viewer error? If so, what's the event ID? Or if this is a
pop-up error, what does it say in the blue bar on the top of the pop up window? "Dusty" wrote: It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
They dont have Symantec winfax installed do they?
When you upgraded to OL2003, and if you are using pst files did you create the new OL2003 unicode pst? "Dusty" wrote in message ... It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
It also displays in the event viewer:
Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0, fault address 0x00023bf9. Event ID is 1000 and the source says Microsoft Office 11. I do not have WinFax installed and all I did was just go through the upgrade process. I have tried to delete the profile and then recreate it and that did not work either. Thanks "Christine Lisi" wrote: Is this an Event Viewer error? If so, what's the event ID? Or if this is a pop-up error, what does it say in the blue bar on the top of the pop up window? "Dusty" wrote: It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
Are your users running it via Terminal Services? If so, see this article:
http://support.microsoft.com/kb/912805/en-us "Dusty" wrote: It also displays in the event viewer: Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0, fault address 0x00023bf9. Event ID is 1000 and the source says Microsoft Office 11. I do not have WinFax installed and all I did was just go through the upgrade process. I have tried to delete the profile and then recreate it and that did not work either. Thanks "Christine Lisi" wrote: Is this an Event Viewer error? If so, what's the event ID? Or if this is a pop-up error, what does it say in the blue bar on the top of the pop up window? "Dusty" wrote: It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
No TS...we have an Exchange server and they each have Outlook on their computer
"Christine Lisi" wrote: Are your users running it via Terminal Services? If so, see this article: http://support.microsoft.com/kb/912805/en-us "Dusty" wrote: It also displays in the event viewer: Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.2622, stamp 42260159, debug? 0, fault address 0x00023bf9. Event ID is 1000 and the source says Microsoft Office 11. I do not have WinFax installed and all I did was just go through the upgrade process. I have tried to delete the profile and then recreate it and that did not work either. Thanks "Christine Lisi" wrote: Is this an Event Viewer error? If so, what's the event ID? Or if this is a pop-up error, what does it say in the blue bar on the top of the pop up window? "Dusty" wrote: It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
No Winfax...we have no Symantec products installed on our computers...Thanks
"DL" wrote: They dont have Symantec winfax installed do they? When you upgraded to OL2003, and if you are using pst files did you create the new OL2003 unicode pst? "Dusty" wrote in message ... It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
Outlook 2003 Upgrade
Dusty - did you read the article I sent a link to? Also, did you install all
the latest Office Updates? "Dusty" wrote: No Winfax...we have no Symantec products installed on our computers...Thanks "DL" wrote: They dont have Symantec winfax installed do they? When you upgraded to OL2003, and if you are using pst files did you create the new OL2003 unicode pst? "Dusty" wrote in message ... It gives alot of technical jargain but here it is: AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0 ModName: user32.dll ModVer: 5.1.2600.2622 ModStamp:42260159 fDebug: 0 Offset:000529a6 "Christine Lisi" wrote: I guess the key is - what's the exact error message? "Dusty" wrote: I recently upgraded to Office 2003 from Office 2000. My computer upgraded just fine but when other users try to send an email to someone on their personal contacts address book, they get an error message and then Outlook locks up. They have close Outlook and they can't send to anyone on their personal address book. Our global address book works just fine. Anybody else have this same problem? I tried to uninstall the complete office package and reinstall and that did not work. The catch is that if I log in as them, it works fine on my computer. We are in the beta process and we really can't go any further until we get this fixed. Thanks |
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